Arun Karthik Talapula
Hyderabad
Summary
Results-driven SAP SD Consultant, known for high productivity and efficient task completion. Specialize in sales order management, pricing configuration, and customer master data maintenance. Excel in problem-solving, communication, and team collaboration, ensuring smooth project execution and client satisfaction.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
SAP SD Consultant
GOC Services India Private Limited.
hyderabad
08.2022 - Current
Digital Marketing Specialist
GOC Services India Private Limited.
Hyderabad
05.2020 - 07.2022
- As a digital marketing specialist, I use to deal with billing queries from customers related to Google Ads and YouTube accounts.
- Handled various kinds of requests related to these products like invoice discrepancies, investigations, invoice disputes, account suspensions, etc.
- Handled collections queries like account suspension due to overdue invoices, unidentified payments, missing payments, credit requests.
- Worked as dedicated specialist for elite customers of Google and process time sensitive issues and grey area scenarios. Managed to take approximately 20 requests per day based on criticality.
- Contributed many innovative ideas to streamline the process for better customer experience day to day.
- As an analyst in the AQO team, I had a tremendous opportunity to learn about the online fraud space and have a good experience in online fraud analysis
- Perform complex data analysis to derive insight from our vast data stores
- Collaborate with cross-functional groups such as Engineering, Sales and Legal to increase automation, update policies, and fix product loopholes
- Enhance our operational workflows via process improvements and identify automation opportunities.
Credit Analyst
Cognizant Technology Solutions
Hyderabad
02.2017 - 05.2020
- Conducted thorough credit portfolio screening for businesses to ensure responsible credit management and minimize financial risk. Investigated and resolved customer queries related to discrepancies in accounts, resulting in improved customer satisfaction and reduced billing errors. Managed the timely generation and delivery of monthly invoices to clients, maintaining an accuracy rate of 100 % and adhering to agreed-upon terms. Effectively handled and resolved collections suspension queries, enabling the company to maintain healthy client relationships while ensuring overdue payments were collected.
- Evaluated and processed good-faith credit requests in accordance with established policies and guidelines, resulting in equitable and consistent decisions. Collaborated with cross-functional teams to streamline billing and credit management processes, improving overall efficiency and accuracy. Demonstrated a strong understanding of industry regulations and compliance in all billing and credit management activities.
Risk Analyst- Ads Quality Operations
Wipro Ltd
Hyderabad
03.2015 - 03.2017
- Conduct rigorous risk assessment and policy compliance audits for Google Ads accounts. This involves thorough examination of payment instrument details, payment history, account longevity, and other pertinent factors.
- Scrutinize payment instrument information across multiple Ads accounts to identify discrepancies and assess the authenticity of customers, ensuring the highest level of account security and compliance.
- Progressed to a specialized team responsible for detecting and mitigating account takeover and hijacking incidents. Utilized advanced techniques to identify unusual activity patterns and alterations made by new IP addresses, enabling prompt action to safeguard accounts.
- Vigilantly monitor and enforce policy adherence, detecting and addressing violations related to activities such as phishing, gaming, counterfeiting, and other non-compliant actions discouraged by Google. Ensure a safe and trustworthy environment for all users.
- Perform complex data analysis to derive insight from our vast data stores
- Collaborate with cross-functional groups such as Engineering, Sales and Legal to increase automation, update policies, and fix product loopholes
- Enhance our operational workflows via process improvements and identify automation opportunities
Education
B.Tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
HyderabadSkills
Technical Skills
SAP SD, GoAnywhere MFT, Tidel Enterprise Scheduer, Control - M, AS400SAP SD Consultant (Since August 2022 to till present)
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Upper Intermediate
B2
Ticketing Tool
• ServiceNow: Creation and maintenance of incidents and change requests.
Timeline
SAP SD Consultant
GOC Services India Private Limited.
08.2022 - Current
Digital Marketing Specialist
GOC Services India Private Limited.
05.2020 - 07.2022
Credit Analyst
Cognizant Technology Solutions
02.2017 - 05.2020
Risk Analyst- Ads Quality Operations
Wipro Ltd
03.2015 - 03.2017
B.Tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University