Arunbabu Kongara

Establishing and Directing Team: Establishing and directing a 12-member QA team, cultivating a collaborative and high-performance environment from inception.

Defining Performance Standards: Defining individual performance standards and providing guidance to ensure the team's success, aligning with organizational objectives.

Developing QA Protocols: Developing comprehensive QA protocols for the entire organization, including job guidelines and expectations, to ensure consistent quality standards.

Founding QA Center of Excellence (COE): Founding a QA Center of Excellence (COE) to elevate overall QA deliverables and champion best practices throughout the organization.

Formulating TDD Strategy: Formulating a strategy for Test-Driven Development (TDD), emphasizing proactive testing practices and code quality enhancement.

Guiding Automation Framework Construction: Guiding the team in constructing robust back-end and front-end automation frameworks for Android, iOS apps, and service automation.

Establishing Application Release Process: Establishing an application release process, streamlining release management and ensuring seamless deployments.

Collaborating for CI/CD Pipeline Establishment: Collaborating with engineering managers to establish Continuous Integration/Continuous Deployment (CI/CD) pipelines, seamlessly integrating integration test cases.

Vision Alignment and Buy-in: Successfully developed and communicated a program vision that gained buy-in from Tech and Product leadership, ensuring alignment and support for project objectives.

Refined Vision Alignment: Led the validation of ideas and feedback to refine the program vision, resulting in a vision that closely aligned with business objectives and customer needs.

Scrum Implementation Success: Introduced Agile Scrum practices that significantly increased team velocity by 40%, leading to faster project delivery and improved collaboration.

Improved Stakeholder Satisfaction: Established program governance and communication strategies that ensured alignment and informed stakeholders, resulting in a 20% increase in stakeholder satisfaction.

Successful Product Launches: Led cross-functional project teams to successfully launch multiple products and features, resulting in millions of user adoptions.

Regulatory Compliance and Risk Mitigation: Ensured projects complied with strict government regulations, effectively mitigating legal and reputational risks.

Quality Scorecard Management: Responsible for defining and achieving goals on Quality scorecard, resulting in a 10% improvement in overall product quality.

Operational Excellence Oversight: Responsible for overall Operational Excellence (OE) by ensuring minimal production escapes and conducting pre-flight validations, resulting in a 25% reduction in post-release defects.

Team Leadership and Development: Successfully hired and mentored a team of 12 individuals at various levels, resulting in a 50% reduction in onboarding time for new hires.

Goal Setting and Career Development: Skilled in setting team and individual contributor goals and creating career development plans that align with business objectives and employee aspirations.

Process Improvement and Collaboration: Collaborated with cross-functional teams to develop and implement effective quality assurance processes and methodologies, resulting in a 30% improvement in overall product quality and customer satisfaction.

Mentoring and Coaching: Mentored and coached team members on industry best practices and emerging trends in quality assurance, resulting in improved skill sets and job satisfaction for the team.

Standards Implementation: Implemented new quality assurance and customer service standards.

Leadership and Management: Led QA team of 15 members and managed sprint and QA initiatives for a 60-member engineering team, ensuring successful delivery of project milestones and objectives. Resulted in improved collaboration, alignment, and delivery efficiency.

Specialization and Development: Owned Tier 1 Services for Amazon Consumer Electronics vertical, focusing on performance engineering. Designed and developed frameworks for mobile (Android/iOS) and web applications, enhancing test efficiency, scalability, and performance.

Collaboration and Improvement: Worked with teams to publish QA metrics, providing visibility into quality trends and areas for improvement. Championed QA team's continuous improvement, implementing new testing tools and techniques for increased efficiency, comprehensive test coverage, and risk mitigation.

Mentorship and Optimization: Acted as subject matter expert, mentoring junior team members, and fostering learning and development. Managed robust test environments, including test data management, and collaborated for continuous delivery (CD) of pipelines, enabling faster software releases.

Comprehensive Test Planning: Spearheaded the design and execution of comprehensive test plans for large-scale projects at Amazon Payments, showcasing a commitment to quality and precision.

Automation Framework Development: Pioneered the development of an innovative automation framework and test cases for web/mobile applications, achieving an impressive 90% automation coverage. Reduced manual efforts, driving the team towards the realization of full Continuous Deployment (CD).

Feature Delivery and Impact: Championed the delivery of key features for Amazon Payment services across various locales, making a substantial impact on customer experience and satisfaction.

Issue Diagnosis and Debugging: Excelled in diagnosing, debugging, and performing root-cause analysis of issues and defects. Collaborated closely with other QA Engineers to test existing and new features, ensuring consistently high release confidence and contributing to the team's success.

Test Planning and Precision: Designed and delivered comprehensive test plans for Amazon Flexible Payment Services (Amazon FPS), demonstrating a strong commitment to quality and precision.

Automation Test Case Maintenance: Developed and maintained automation test cases, ensuring the relevance and effectiveness of the testing suite.

Incorporating Customer-Impacted Use Cases: Collaborated with multiple stakeholders to incorporate customer-impacted use cases into the test plan and executed the same, highlighting the ability to work effectively in a multi-stakeholder environment.

Keep the Lights On (KTLO) Projects: Successfully delivered all Keep the Lights On (KTLO) projects with automation and regularly updated automation scripts to keep the test suite relevant and effective.

Designed and delivered comprehensive test plans for Amazon Flexible Payment Services (Amazon FPS), demonstrating a strong commitment to quality and precision.

Developed and maintained automation test cases, ensuring the relevance and effectiveness of our testing suite.

Collaborated with multiple stakeholders to incorporate customer-impacted use cases into the test plan and executed the same, highlighting my ability to work effectively in a multi-stakeholder environment.

Successfully delivered all Keep The Lights On (KTLO) projects with automation, and regularly updated automation scripts to keep the test suite relevant and effective.

Worked closely with a multidisciplinary team to develop and execute robust test strategies, showcasing my ability to thrive in diverse team environments.

Specialized in diagnosing, debugging, and performing root-cause analysis of issues and defects. Collaborated with other QA Engineers to test existing and new features, ensuring consistently high release confidence.

Led the design and delivery of comprehensive test plans for the ezeecloud Booking engine (ezeeLink), demonstrating a strong commitment to quality and precision.

Developed test cases based on the functional requirements and design specifications of the application, ensuring thorough coverage and effective testing.

Performed functional, regression, compatibility, and system integration testing

Participated in the creation of the project framework, which included defining standards, best practices, and testing procedures, creating functions, and establishing naming conventions.

Authored automation test scripts for various functionalities of the application using Selenium (Selenium RC), demonstrating my proficiency in automation tools.

Developed test cases to validate the database through automation, ensuring data integrity and consistency.

Gained hands-on experience working with TestNG Frameworks and ANT build frameworks, further enhancing my technical skills.

Responsible for executing, reporting results, and maintaining test scripts for enhancements, ensuring the application's continuous improvement and high performance.