Summary
Overview
Work History
Education
Skills
Certification
Professional Table Tennis player
Timeline
Generic
Arunkumar

Arunkumar

Quality Analyst - Process executive
Chennai,TN

Summary

Dynamic professional with a proven track record at Prodapt Solutions, excelling in quality improvement and performance assessment. Leveraging Lean Six Sigma methodologies, I implemented effective audit processes that significantly reduced error rates. A customer-focused team player, I developed training materials that enhanced team knowledge and drove continuous improvement initiatives.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Process Executive

Prodapt Solutions
11.2023 - Current
  • Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Investigated basic issues and escalated more complicated concerns.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.

Technical Support Engineer

Movate Technologies
05.2022 - 10.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.

Sales Agent

Yes Bank
01.2022 - 04.2022
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.



Education

MBA - Human Resources Management

Loyola College
Chennai, India
04.2001 -

B.TECH - Information Technology

Loyola I-cam College of Engineering And Technology
Chennai, India
04.2001 -

Skills

Quality improvement

Continuous improvement

Audit processes

Quality processes

Performance assessment

Training material development

Project management

Lean six sigma

Customer focus

Business process improvement

Certification

[Lean six sigma- White belt] Training - [1month]

Professional Table Tennis player

I'm a professional table tennis player who proudly represented India in an international tournament held in Nepal, where I contributed to securing a bronze medal in the team event. This experience reflects my dedication, competitive spirit, and commitment to excellence in the sport.

Timeline

[Lean six sigma- White belt] Training - [1month]

10-2024

Process Executive

Prodapt Solutions
11.2023 - Current

Technical Support Engineer

Movate Technologies
05.2022 - 10.2023

Sales Agent

Yes Bank
01.2022 - 04.2022

MBA - Human Resources Management

Loyola College
04.2001 -

B.TECH - Information Technology

Loyola I-cam College of Engineering And Technology
04.2001 -
Arunkumar Quality Analyst - Process executive