Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARUNKUMAR A

Lead Software Engineer
Tiruppur

Summary

IT professional with over 10 years of experience, including 8.5+ years of deep specialization in Atlassian tools such as Jira, Confluence, Bitbucket, and Jira Service Management. Adept in administration, customization, and integration of Atlassian environments, with proven success in leading technical teams, managing cross-platform integrations (ServiceNow, Salesforce, Azure DevOps, OKTA, Microsoft Teams, JPM), and delivering custom ITSM solutions.
Certified Atlassian Professional (ACP-120).

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Lead Software Engineer

UST Global Trivandrum
02.2023 - Current
  • Led a team managing enterprise-wide Jira, JSM, and Confluence environments.
  • Directly interface with clients to gather requirements, provide expert guidance, and deliver tailored Jira ITSM and Confluence solutions.
  • Manage complex integrations including ServiceNow, Salesforce, JPM, and Microsoft Teams with Jira ITSM to automate workflows and enhance operational efficiency.
  • Implemented Jira with integrations to ServiceNow, and Azure DevOps.
  • Designed and deployed secure SSO with SAML and OKTA, and SSL configurations.
  • Developed custom REST API integrations for automated updates, issue management, and status syncing.
  • Installed and configured marketplace add-ons (e.g., ScriptRunner, JMWE) tailored to project needs.
  • Optimized workflow automation, permission schemes, and global configurations.
  • Oversee Jira DC to Cloud migrations, ensuring seamless transition with minimal disruption and data integrity.
  • Design,implement, and maintain customized workflows, security schemes, and permission models to support organizational compliance and project needs.
  • Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.
  • Prepared Various Shell and Groovy to automate few conditions and Server restarts.
  • Published JIRA gadgets and dashboards on confluence page.
  • Configured Code review options in Bitbucket.
  • Fork and Clone implementation has been done in Bitbucket.
  • Deploy Test DR environment with X-Ray add-on.
  • Helping Scrum master across the company to customize JIRA for their requirements
  • Develop and deliver training sessions and documentation to clients and internal users for Atlassian tools best practices and process adoption.
  • Support incident resolution and provide ongoing technical assistance as primary point of contact for clients and internal teams.

Jira and Confluence Administrator

Hewlett Packard Enterprise Company
03.2021 - 11.2022
  • Good in Jira/Confluence Up gradations and Installation activities.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Experienced with Jira with ability to create Jira workflows, screen schemes, permission schemes and notification schemes.
  • Migrated Jira, Confluence from Server to DC and Data Center to Atlassian Cloud.
  • Expert in Confluence Spaces, Pages, Child Pages.
  • I have integrated Atlassian Jira and Confluence with tools like AD/LDAP.
  • Implemented customized workflows by using post functions, conditions and validations.
  • Built templates and dashboards for customized views of the data specific to each group and line of business.
  • Expert in JQL and reports preparation.
  • Create and manage security schemes, permission schemes and configurations.
  • Perform Bulk operation on issues.
  • Ability to integrate Jira projects with Confluence Pages.
  • Creating Agile and Kanban boards and configuring the columns with the custom workflow.
  • Loading JIRA issues into JIRA projects from CSV files.
  • Creation of JIRA projects based on user request.
  • Re-indexing JIRA timely basis.
  • Creation of new Jira Projects based on Business requests.
  • Responsible for creating new users and groups in Jira.
  • Managing Issue type screens.
  • Responsible for creation of custom workflows.
  • Managing Jira - Issue Types with specified custom fields.
  • Integrated Jira and Confluence with AD & LDAP.
  • Created and modified Jira workflows including project workflows, filed configurations, notification schemes etc. in Jira.
  • Worked on Jira for Tracking and Updating the Jira tickets.
  • Responsible for creation of custom workflows and adding post functions and conditions when required.
  • Daily backups for both attachments and database.


Jira and Confluence Administrator

Intel Corporation
06.2018 - 03.2021
  • Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations.
  • Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.
  • JIRA customization – Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
  • Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Helpdesk/Tickets.
  • Upgraded all the plug-ins and applications. Created user accounts, and technical documents documenting
  • Up gradation and Migration of JIRA & CONFLUENCE.
  • Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
  • Monitor JIRA logs when performing migrations, troubleshooting users/system issues.
  • I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with JIRA& Confluence

Consultant

TCS
07.2015 - 03.2018
  • Worked in TCS as Consultant.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Karpagam University
Coimbatore, India
04.2001 -

Skills

Atlassian Jira

Atlassian Confluence

Atlassian Crowd

Project Management

Issue Tracking and Bug Tracking

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Certification

Atlassian Certified Professional - Jira Administration for Cloud (ACP-120)

Timeline

Atlassian Certified Professional - Jira Administration for Cloud (ACP-120)

06-2025

Lead Software Engineer

UST Global Trivandrum
02.2023 - Current

Jira and Confluence Administrator

Hewlett Packard Enterprise Company
03.2021 - 11.2022

Jira and Confluence Administrator

Intel Corporation
06.2018 - 03.2021

Consultant

TCS
07.2015 - 03.2018

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Karpagam University
04.2001 -

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