Summary
Overview
Work History
Education
Skills
Timeline
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Arun Kumar A

Swansea

Summary

Dynamic hospitality professional with extensive experience as a Hotel Manager at Casa De, excelling in guest services management and complaint resolution. Proven track record of enhancing customer satisfaction through innovative initiatives and effective team collaboration. Skilled in optimizing hotel operations and fostering a positive work culture, ensuring seamless guest experiences.

Overview

2025
2025
years of professional experience

Work History

Delivery Staff Member

The Hard Wok
04.2024 - 02.2025
  • Collaborated with team members to enhance service efficiency during peak hours.
  • Monitored dining area cleanliness and addressed any issues promptly for guest comfort.
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Communicated with customers regarding delivery status and resolved issues promptly.

Hotel Manager

Casa De
2018 - 2023
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
  • Implemented customer feedback systems to improve service quality and guest satisfaction.
  • Managed daily hotel operations, ensuring high standards of guest service and satisfaction.
  • Coordinated with maintenance staff to ensure timely resolution of facility issues, improving guest experience.
  • Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Initiated community outreach programs to boost hotel's local engagement and reputation.

Education

Bachelor Of Commerce - Marketing

Baldwins International School
Bangalore
05.2018

Skills

  • Guest complaint resolution
  • Guest services management
  • Cash handling
  • Quality assurance
  • Hospitality
  • Outstanding communication skills
  • Staff supervision
  • Reservations management
  • Food and beverage operations
  • Marketing
  • Telephone etiquette
  • Guest experiences
  • Front office staff
  • Customer service
  • Computer skills
  • Hotel operations
  • Hotel management
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Excellent communication
  • Reliability
  • Multitasking ability
  • Front office operations
  • Problem-solving abilities

Timeline

Delivery Staff Member

The Hard Wok
04.2024 - 02.2025

Hotel Manager

Casa De
2018 - 2023

Bachelor Of Commerce - Marketing

Baldwins International School

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Arun Kumar A