Arunkumar AGRAWAL
Pune
Summary
Digital Strategy Consultant with 18+ years of experience, including 12+ years in retail. Proven track record in formulating and executing effective digital strategies to drive business growth and transformation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Consultant Specialist
HSBC Software Development Centre
11.2023 - Current
- Manage the "Business Reconciliations and Control Services" IT portfolio, overseeing 12 programs with an annual budget of over $3 million while collaborating with 7 supplier teams.
- Delivered 7 FTE savings to date, with a full-year target of 25 FTE savings from operations.
- Improved key performance indicators, increased straight-through processing (STP) rates by 4%, enhanced level 1 (L1) controls, and reduced errors by 10%.
- Spearheaded strategic initiatives across four key program categories: Data Integration to Reconciliation Platforms, Onboarding Accounts and Markets for Automated Reconciliations, Management Information (MI) Reporting, and leveraging AI for Automated Reconciliations.
Digital Strategy Consultant
Tata Consultancy Services (TCS)
04.2021 - 10.2023
- Delivered value of ~USD 1,200M+ by increasing revenue & saving costs for our clients through various growth and transformation initiatives
- Collaborate with clients to develop digital strategies aligned with strategic priorities, including roadmaps and action plans to achieve business objectives.
- Developed a comprehensive assessment framework for competitive analysis across business parameters, financial performance, and digital experience index
- Evaluating innovation solutions from the co-innovation ecosystem and codeveloping the comprehensive joint GTM strategy for selected offerings
- Assisted in developing a PoV on the "Evolution and Future of Commerce" by analyzing retail industry trends, customer behaviors, and emerging technologies
- Assist in shaping responses to assessments from analyst relation firms such as IDC, Forrester, etc.
- Reduced the prescription fill time by 15% through leveraging automation & NLPbased solutions for Large US Pharmacy Retailer
- Increased prescription refills rate by 4% of maintenance drugs by improving medication adherence for Large Canadian Pharmacy
- 40%+ effort savings by turning promotional allowance in revenue through app transformation, process simplification, & assisted decision-making using advanced analytics for a Large US Grocer
- Recognized for “Best in Collaboration” at Retail America Business Unit, 2023
Presales Consultant
Tata Consultancy Services (TCS)
09.2019 - 07.2021
- Managed and/or contributed RFx's of TCV USD 1000M+ with a 30%-win rate
- Assist in the sales process by participating in proposal development, building business cases, and presenting proposal defenses.
- Successfully managed end-to-end bid lifecycles for large and complex multiyear deals, including Strategic Capability Centers, Vendor Consolidation, IT Operating Model Transformation, RunOps, and Mainframe Modernization.
- Collaborate with multidisciplinary teams to create comprehensive playbooks, roadmaps, and business cases for transformation projects
- Perform win-loss and competitor analysis for the major deals to refine response strategies and align with short and long-term business objectives
- Created and maintained 40+ high-quality marketing collateral based on success stories delivered by the Business Unit
- Successfully executed an outreach initiative for apprising unit leadership with various new offerings and solutions
- Collaborate with the Sales team to build an encounter strategy for new logos based on market research, corporate intelligence, industry, and technology trends
Program Manager
Large US Pharmacy Retailer
06.2014 - 08.2019
- Built and led a high-performing agile team focused on delivering value across Pharmacy and BI portfolio - Peak team size of 80+ people with USD 5+ M annual revenue
- Manage application maintenance & support of pharmacy dispensing application to ensure app availability for 2500+ stores & deliver features as per client requirements
- Facilitated adoption of SAFe® Agile framework through Guided Agile training, planning transition, establishing processes, helping product backlog, feature & user stories creation, organizing scrum ceremonies
- Recognized as Best Project Manager & Contextual Master
- 3x revenue growth through expansion of current and adding 2 new service lines
- Achieved >95% Customer Satisfaction Index for 3 consecutive years
- Cost savings of USD 20M+ delivered through various process improvement initiatives
BI Specialist
Large Pharmacy Retailer
01.2011 - 05.2014
- Executed 3 major advanced analytics assignments: Weather-driven demand forecasting, Facebook analytics & seasonal index of top-performing product categories
- Key assignments undertaken: Campaign Performance Analysis, Store Performance Analysis, Patient compliance scoring system, Value-of-Point Analysis, Program Liability Analysis, Customer Behavior Analysis based on PRIZM® Data and Customer Churn Analysis
- Build & managed 100+ data feeds; Designed & developed over 50+ Operational and Analytical Reports
Team Lead
Large Engine Manufacturer
06.2009 - 12.2010
- Collaborated with enterprise architects and Platform DBAs to develop the logical data model
- Designed & developed physical data models, data dictionaries, source-to-target data mapping, data flow, transformation logic & so on
- Developed and maintained data migration packages to load one-time data extract into the new database and process daily feeds from upstream and downstream applications
- Reduced quote generation time by 95% and data latency for pricing by 90%
Data Migration Specialist
Large Nationalized Bank
02.2006 - 05.2009
- Migrated the branch's legacy data into the centralized database of B@ncs 24, a core banking application that includes core-banking data migration, signature migration & trade-finance migration
- Developed reusable tools for migration stages for capturing missing data, data cleansing & data conversion tools with call-over reports for post-migration data validation
- Created 3 Reusable Assets, migrated 700+ Branches and reduced the data migration effort by 60%-70% through automation
Education
Bachelor of Engineering - Mechanical
Shivaji University
Kolhapur, India05.2005
Skills
- Strategic Consulting
- Presales Consulting
- Digital Transformation
- Business Analytics
- Proposal Writing
- Bid Lifecycle Management
- Stakeholders Management
- Team Building and Mentoring
- Agile Project Management
- Advanced Data Analytics R, Python
Certification
- LINKEDIN | Generative AI for Business Leaders
- INSEAD | Digital Transformation and Innovation
- IIT DELHI | Finance for non-finance Manager, IIT Delhi
- TCS | TRANSCEND Leadership Program
- TCS | Data Architect
- Edureka | Mastering Data Analytics with R
Timeline
Lead Consultant Specialist
HSBC Software Development Centre
11.2023 - Current
Digital Strategy Consultant
Tata Consultancy Services (TCS)
04.2021 - 10.2023
Presales Consultant
Tata Consultancy Services (TCS)
09.2019 - 07.2021
Program Manager
Large US Pharmacy Retailer
06.2014 - 08.2019
BI Specialist
Large Pharmacy Retailer
01.2011 - 05.2014
Team Lead
Large Engine Manufacturer
06.2009 - 12.2010
Data Migration Specialist
Large Nationalized Bank
02.2006 - 05.2009
Bachelor of Engineering - Mechanical
Shivaji University
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