Arunkumar AGRAWAL
Pune
Summary
Digital Strategy Consultant with 18+ years of experience, including 12+ years in retail. Proven track record in formulating and executing effective digital strategies to drive business growth and transformation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Consultant Specialist
HSBC Software Development Centre
Pune, India
11.2023 - Current
- Manage the "Business Reconciliations and Control Services" IT portfolio, overseeing 12 programs with an annual budget of over $3 million while collaborating with 7 supplier teams.
- Delivered 7 FTE savings to date, with a full-year target of 25 FTE savings from operations.
- Improved key performance indicators, increased straight-through processing (STP) rates by 4%, enhanced level 1 (L1) controls, and reduced errors by 10%.
- Spearheaded strategic initiatives across four key program categories: Data Integration to Reconciliation Platforms, Onboarding Accounts and Markets for Automated Reconciliations, Management Information (MI) Reporting, and leveraging AI for Automated Reconciliations.
Digital Strategy Consultant
Tata Consultancy Services (TCS)
Pune, India
04.2021 - 10.2023
- Delivered value of ~USD 1,200M+ by increasing revenue & saving costs for our clients through various growth and transformation initiatives
- Collaborate with clients to develop digital strategies aligned with strategic priorities, including roadmaps and action plans to achieve business objectives.
- Developed a comprehensive assessment framework for competitive analysis across business parameters, financial performance, and digital experience index
- Evaluating innovation solutions from the co-innovation ecosystem and codeveloping the comprehensive joint GTM strategy for selected offerings
- Assisted in developing a PoV on the "Evolution and Future of Commerce" by analyzing retail industry trends, customer behaviors, and emerging technologies
- Assist in shaping responses to assessments from analyst relation firms such as IDC, Forrester, etc.
- Reduced the prescription fill time by 15% through leveraging automation & NLPbased solutions for Large US Pharmacy Retailer
- Increased prescription refills rate by 4% of maintenance drugs by improving medication adherence for Large Canadian Pharmacy
- 40%+ effort savings by turning promotional allowance in revenue through app transformation, process simplification, & assisted decision-making using advanced analytics for a Large US Grocer
- Recognized for “Best in Collaboration” at Retail America Business Unit, 2023
Presales Consultant
Tata Consultancy Services (TCS)
Pune, India
09.2019 - 07.2021
- Managed and/or contributed RFx's of TCV USD 1000M+ with a 30%-win rate
- Assist in the sales process by participating in proposal development, building business cases, and presenting proposal defenses.
- Successfully managed end-to-end bid lifecycles for large and complex multiyear deals, including Strategic Capability Centers, Vendor Consolidation, IT Operating Model Transformation, RunOps, and Mainframe Modernization.
- Collaborate with multidisciplinary teams to create comprehensive playbooks, roadmaps, and business cases for transformation projects
- Perform win-loss and competitor analysis for the major deals to refine response strategies and align with short and long-term business objectives
- Created and maintained 40+ high-quality marketing collateral based on success stories delivered by the Business Unit
- Successfully executed an outreach initiative for apprising unit leadership with various new offerings and solutions
- Collaborate with the Sales team to build an encounter strategy for new logos based on market research, corporate intelligence, industry, and technology trends
Program Manager
Large US Pharmacy Retailer
Pune, India
06.2014 - 08.2019
- Built and led a high-performing agile team focused on delivering value across Pharmacy and BI portfolio - Peak team size of 80+ people with USD 5+ M annual revenue
- Manage application maintenance & support of pharmacy dispensing application to ensure app availability for 2500+ stores & deliver features as per client requirements
- Facilitated adoption of SAFe® Agile framework through Guided Agile training, planning transition, establishing processes, helping product backlog, feature & user stories creation, organizing scrum ceremonies
- Recognized as Best Project Manager & Contextual Master
- 3x revenue growth through expansion of current and adding 2 new service lines
- Achieved >95% Customer Satisfaction Index for 3 consecutive years
- Cost savings of USD 20M+ delivered through various process improvement initiatives
BI Specialist
Large Pharmacy Retailer
Pune, India
01.2011 - 05.2014
- Executed 3 major advanced analytics assignments: Weather-driven demand forecasting, Facebook analytics & seasonal index of top-performing product categories
- Key assignments undertaken: Campaign Performance Analysis, Store Performance Analysis, Patient compliance scoring system, Value-of-Point Analysis, Program Liability Analysis, Customer Behavior Analysis based on PRIZM® Data and Customer Churn Analysis
- Build & managed 100+ data feeds; Designed & developed over 50+ Operational and Analytical Reports
Team Lead
Large Engine Manufacturer
Indiana, USA
06.2009 - 12.2010
- Collaborated with enterprise architects and Platform DBAs to develop the logical data model
- Designed & developed physical data models, data dictionaries, source-to-target data mapping, data flow, transformation logic & so on
- Developed and maintained data migration packages to load one-time data extract into the new database and process daily feeds from upstream and downstream applications
- Reduced quote generation time by 95% and data latency for pricing by 90%
Data Migration Specialist
Large Nationalized Bank
Pune, India
02.2006 - 05.2009
- Migrated the branch's legacy data into the centralized database of B@ncs 24, a core banking application that includes core-banking data migration, signature migration & trade-finance migration
- Developed reusable tools for migration stages for capturing missing data, data cleansing & data conversion tools with call-over reports for post-migration data validation
- Created 3 Reusable Assets, migrated 700+ Branches and reduced the data migration effort by 60%-70% through automation
Education
Bachelor of Engineering - Mechanical
Shivaji University
Kolhapur, India05.2005
Skills
- Strategic Consulting
- Presales Consulting
- Digital Transformation
- Business Analytics
- Proposal Writing
- Bid Lifecycle Management
- Stakeholders Management
- Team Building and Mentoring
- Agile Project Management
- Advanced Data Analytics R, Python
Certification
- LINKEDIN | Generative AI for Business Leaders
- INSEAD | Digital Transformation and Innovation
- IIT DELHI | Finance for non-finance Manager, IIT Delhi
- TCS | TRANSCEND Leadership Program
- TCS | Data Architect
- Edureka | Mastering Data Analytics with R
Timeline
Lead Consultant Specialist
HSBC Software Development Centre
11.2023 - Current
Digital Strategy Consultant
Tata Consultancy Services (TCS)
04.2021 - 10.2023
Presales Consultant
Tata Consultancy Services (TCS)
09.2019 - 07.2021
Program Manager
Large US Pharmacy Retailer
06.2014 - 08.2019
BI Specialist
Large Pharmacy Retailer
01.2011 - 05.2014
Team Lead
Large Engine Manufacturer
06.2009 - 12.2010
Data Migration Specialist
Large Nationalized Bank
02.2006 - 05.2009
Bachelor of Engineering - Mechanical
Shivaji University