Arunkumar Arumugam
Bengaluru
Summary
Dynamic Platform Operations Specialist at ZeroFox Holdings, Inc., skilled in online content monitoring and policy enforcement. Successfully enhanced workflow efficiency through automation suggestions while expertly managing takedown requests. Proven ability to communicate effectively with stakeholders and mitigate cyber threats, ensuring compliance and protection against intellectual property infringements.
Overview
3
3
years of professional experience
Work History
Platform Operations Specialist
ZeroFox Holdings, Inc
Bengaluru
05.2022 - 11.2024
- Monitored online content across social media, websites, app stores, and code repositories for policy violations and intellectual property infringements.
- Conducted phishing email analysis to identify malicious content and potential cybersecurity threats.
- Reported infringing content to platforms, managing takedown requests and escalating cases as necessary.
- Established and maintained relationships with online platforms and third-party intermediaries to enhance enforcement procedures.
- Researched customer inquiries, composing detailed investigation reports for resolution.
- Recommended automation improvements to increase workflow efficiency and accuracy in enforcement.
Education
B.E - Computer Science And Engineering
SCAD Institute Of Techonlogy
Coimbatore, India06-2019
Skills
- Online content monitoring
- Policy enforcement
- Content moderation
- Phishing email analysis
- Impersonation detection
- Cyber threat mitigation
- Trademark enforcement
- Takedown request management
- OSINT research
- Fraud detection
- Stakeholder communication
- Workflow optimization
- Automation suggestions
- Data visualization
- Cross-functional teamwork
- Stakeholder management
- Content Moderation
- User Profile and Behavioral Analysis
- Client Policy Compliance and Enforcement
- Sensitive Content Handling
- Problem-Solving
- Decision-Making
- Rotational Shift Adaptability
- Communication
- Collaboration
Accomplishments
- Consistently exceeded content review efficiency with high accuracy.
- Trained new joiners on process workflows and content analysis techniques.
- Maintained a good quality score for the past three quarters.
- Identified and suggested workflow improvements that reduced task processing times by 20%.
- Actively contributed to training sessions and discussions, promoting best practices within the team.
Personal Information
Title: Platform Operations Specialist In Digital Risk Protection
Timeline
Platform Operations Specialist
ZeroFox Holdings, Inc
05.2022 - 11.2024
B.E - Computer Science And Engineering
SCAD Institute Of Techonlogy
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