ARUNKUMAR AZHAGARSAMY

Having 7+ years of experience in Dynamics 365 and Power Platform. Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing and service modules. Customized complex applications on Microsoft Power platform. Involved in all CRM configuration and customization and Deployments. Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM Plugin. Experience in developing of workflows, business processes, business rules, dashboards, charts and wizard-based reports. Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.

• MB – 210: Microsoft Dynamics 365 Sales Functional Consultant Associate
• MB – 240: Microsoft Dynamics 365 Field Service Functional Consultant Associate
• PL – 200: Power Platform Functional Consultant Associate
• PL – 400: Power Platform Developer Associate
• PL – 100: Power Platform App Maker Associate
• PL – 900: Power Platform Fundamentals
• MB – 910: Dynamics 365 Fundamentals (CRM)

Technologies: Microsoft Dynamics 365 CE (Field Service), Power Apps (Model-Driven), Power Automate, Azure DevOps (CI/CD)

A comprehensive inspector and back-office management system designed to optimize field inspections, reporting, and staff coordination in the tourism and hospitality sector

Key contributions

• Conducted requirement workshops with stakeholders to define user journeys and inspection workflows
• Authored detailed technical design documents, including entity model diagrams and flow architecture
• Configured Dynamics 365 Field Service entities for inspector scheduling, work orders, and bookable resources
• Developed Power Automate flows to automate approval processes, notification alerts, and follow-ups
• Implemented Azure DevOps CI/CD pipelines for automated solution deployment and version control
• Built custom plugins for auto-populating service location data, and service task validation
• Designed role-based, model-driven apps tailored for field agents and back-office teams
• Implemented business rules for on-form validations and conditional logic without code

Technologies: Microsoft Dynamics 365 (On-Premise), JavaScript, C#, SSRS, SSIS

Developed a policyholder and policy management platform for an insurance provider, streamlining member tracking, reporting, and compliance.

Key Contributions:

• Customized core CRM entities to manage policies, beneficiaries, premiums, and claims lifecycle
• Developed JavaScript to implement dynamic form behavior based on policy type and user role
• Built plugins for validating business rules and integrating with internal underwriting APIs
• Created SSRS reports for monthly policy summaries, renewal forecasts, and compliance audits
• Configured SSIS packages for data migration from legacy insurance platforms
• Implemented complex security roles and business unit hierarchies to reflect regional divisions

Technologies: Microsoft Dynamics 365 CE, Power Apps, JavaScript, Plugins

A unified property management system to support land records, rental agreements, lease management, and sales tracking.

Key Contributions:

• Customized property, boundary, and ownership entities to support GIS-like data structures
• Developed business process flows for rental approval, lease extension, and sale closure
• Built Power Automate flows to send notifications and generate document templates
• Wrote plugins to auto-calculate lease amounts and payment schedules
• Implemented security model for various user types: land agent, admin, and legal team

Technologies: Dynamics 365 CE, Power Apps (Model-Driven), Power Automate, SSRS

Membership and transaction management platform tailored for railway societies to manage their members, renewals, and financial history.

Key Contributions:

• Developed member onboarding process with automated ID generation and approval flow
• Built SSRS-based financial and activity reports grouped by membership category
• Designed a model-driven app for admin users to view member status, renewals, and dues
• Configured Power Automate to auto-send renewal reminders and confirmations
• Created plugins to validate renewal logic and prevent duplicate enrollments

Technologies: Dynamics 365 CE (Field Service), Power Apps, Power Automate, C#

A verticalized rental platform for managing non-profit equipment checkout and maintenance.

Key Contributions:

• Configured Field Service module to handle rental request scheduling, dispatching, and return
• Developed plugins for auto-check availability of rental equipment and prevent overbooking
• Built Power Automate workflows to trigger rental approval and invoicing flows
• Designed intuitive dashboards for rental history, usage, and maintenance status
• Delivered model-driven apps for front-office and warehouse teams with tailored views

Technologies: Dynamics 365 CE, Power Apps, C# Plugins, JavaScript, HubSpot Integration, Power Automate

A cloud-based CRM for managing donor relations, fundraising events, sponsorships, and volunteer coordination.

Key Contributions:

• Integrated HubSpot CRM to sync donor contact and campaign details using custom plugins
• Built model-driven apps for managing fundraising events, sponsorships, and grant tracking
• Automated donor acknowledgment and follow-up emails using Power Automate
• Developed business rules for eligibility checks and pledge-to-payment conversion
• Customized dashboards to provide donor contribution analytics and campaign performance

Technologies: Power Apps (Canvas), Dynamics 365 CE, SharePoint, Azure SQL, C#

Canvas app used by field technicians and staff to log and track service issues across bank branches and ATMs.

Key Contributions:

• Designed user-friendly canvas app interfaces with multilingual support
• Integrated SharePoint for document storage and issue image uploads
• Created automated flows for incident routing based on issue category and region
• Implemented Azure SQL-based data archiving for long-term history
• Developed admin dashboards for SLA monitoring and resolution tracking

Technologies: Power Apps (Model-Driven), Power Automate

Visitor scheduling and campus building access management system with automated approval workflow.

Key Contributions:

• Built model-driven app to capture visitor details, date/time, and purpose
• Configured workflows to auto-route approval requests to building admins
• Automated email confirmations for approved/rejected visits
• Set up calendar integration for event scheduling and occupancy tracking

Technologies: Power Apps (Canvas & Model-Driven), Dynamics 365, C#, Power Automate

Mobile-enabled sales app that streamlined order creation, inventory management, and customer onboarding.

Key Contributions:

• Built model-driven app for product configuration, customer lookup, and pricing rules
• Created responsive canvas app for field sales agents
• Implemented plugin for real-time inventory availability and stock reservation
• Automated approval flow for discount and special order types

Technologies: Power Apps, Dynamics 365 CE, SharePoint, Power Automate

A complete real estate listing platform for property agents to upload, review, and publish property details.

Key Contributions:

• Developed canvas app for agents to post listings with media attachments
• Integrated approval workflows for publishing properties
• Automated notification system for interested buyers and listing agents
• Synced documents and images to SharePoint with status tracking

Technologies: Power Apps, Dynamics 365 CE, Azure SQL, Power Automate

Event registration platform to manage D365 and Power Platform training events.

Key Contributions:

• Built app for user self-registration with schedule view
• Created approval process for event coordinator notifications
• Integrated Azure SQL for event analytics and custom reporting
• Enabled calendar view and email reminders for participants

Technologies: Dynamics 365 CE, C#, JavaScript, Power Automate

Inventory and stock management solution across multiple stores and departments.

Key Contributions:

• Customized inventory, warehouse, and stock transfer entities
• Built plugins to automate stock deduction, reorder alerts, and batch tracking
• Created Power Automate flows to sync with external procurement systems
• Designed performance-optimized views and charts for stock status
• Provided ongoing support, bug fixes, and release documentation