Arunkumar B
Area Service Incharge
Vellore
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
8
8
years of professional experience
1
1
Language
Work History
Area Manager
TATASKY
01.2023 - 08.2025
- Based on the provided details, here are eight resume experience statements for the role of Teen Leader:
- Coordinated engaging activities and workshops that enhanced leadership skills and fostered community involvement among peers.
- Mentored and supported younger participants, promoting a culture of teamwork and collaboration within the program.
- Developed and implemented strategies to improve participant engagement, resulting in increased attendance and program satisfaction.
- Directed the implementation of field service strategies, enhancing operational efficiency and improving customer satisfaction across service teams.
- Mentored and trained a team of service technicians, fostering a culture of continuous improvement and technical excellence.
- Analyzed service delivery metrics to identify trends, leading to streamlined processes and enhanced service response times.
- Developed and executed training programs for new hires, ensuring adherence to best practices and improving overall service quality.
- Managed vendor relationships to secure optimal service agreements, resulting in cost savings and improved service delivery timelines.
Manager – Field Service Delivery
TATA PLAY
01.2021 - 12.2022
- Responsible for Strategic Planning and Strengthening of Network
- Monitored KPI and SLAs that ISPs must deliver on.
- Supported ASI in long term problem solving / root cause wherever required.
- Franchised for Profitability and Management
- Developed initiatives to improve the Customer Satisfaction with Service Deliver
- Lead a vast team of territory Managers, Distributors, front end executives for service delivery in the territory and ability to think Big Picture
- Adhered to ensure smoother workflow is compliant with the organization’s processes and policies.
- Provided input in Selecting, Developing and Retaining of quality manpower at ASI and COC in the region (including direct and indirect manpower and vendors)
- Formerly known as TATA SKY Ltd
- SRI SAI TRADERS
- Directed the implementation of field service strategies, enhancing operational efficiency and improving customer satisfaction across service teams.
- Mentored and trained a team of service technicians, fostering a culture of continuous improvement and technical excellence.
- Analyzed service delivery metrics to identify trends, leading to streamlined processes and enhanced service response times.
- Collaborated with cross-functional teams to integrate advanced technology solutions, optimizing field operations and reducing service downtime.
Tata Play Pvt Ltd
01.2018 - 12.2020
- Collaborated with Dealers & Distributors in retaining the walk-in customers who request for cancellation of services by offering LDR churn packs.
- Managed buckets wise churn management.
- Appointed third parties for CPE recoveries from customers falling under >90 bucket.
- Coordinated with CS Team in retention and resolving the service requests of customers who fall in churn buckets.
- Trained and educated the backend Tele-calling Teams of Third Parties at regular intervals with New Offers/Promotions & Churn Products
- Conducted Customer Service Camps at Rural Locations along with Distribution & Third-Party teams.
- Retained customers by resolving service issues at their doorstep
- Recognized ongoing training needs and provided product and process training/refresher on regular & churn products to Executives at Dealers, Distribution & Third-Party locations.
- V xzcute pvt ltd
Field Service Coordinator
Tata Sky Ltd
06.2017 - 12.2017
- Oversaw Full-cycle management of Field Service Process
- Coordinated with Team leads in scheduling Shift planning and Work Orders.
- Prepared MIS Management/Reports with accuracy
- Trained in system operations for the team at ISP locations.
- Led Customer support & complaint management.
- Supported Customer Relationship Management with Siebel (CRM) software Applications in field service operations, and product configuration.
- Mahalakshmi agences
Education
Bachelor's Degree in Science - B.Sc - Mathematics
Bachelor of Arts -
Government Thirumagal Mill's College
India 04.2001 -
Skills
Planning & Execution
Timeline
Area Manager
TATASKY
01.2023 - 08.2025
Manager – Field Service Delivery
TATA PLAY
01.2021 - 12.2022
Tata Play Pvt Ltd
01.2018 - 12.2020
Field Service Coordinator
Tata Sky Ltd
06.2017 - 12.2017
Bachelor of Arts -
Government Thirumagal Mill's College
04.2001 -