SALESFORCECOM
Hi, I’m
Arun Kumar Chavan
Sales Operation Analyst
Bengaluru
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Solutions-driven Sales Operations Analyst, with 7+ years of experience liaising with sales representatives and management, in Sales Operations & Marketing & own a keen sense of responsibility for combining technology and business values to deliver Organization’s strategic goals. Self-motivated with desire to advance professionally, paying attention to details, passionate about learning and committed to continual improvement, ambitious individual committed to implementing business solutions to boost profitability and productivity.
Overview
7
years of professional experience
3
Certifications
3
Languages
Work History
Juniper NetworksBengaluru
Sales Operations Analyst
05.2020 - Current
Job overview
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Own complete tech stack of all Sales Tools and manage Salesforce projects and sprint releases.
- Partner with global Sales leadership to define and execute quarterly forecasting, territory management and quota assignment.
- Respond to ad hoc requests flowing into sales operations.
- Work with CPQ and IT team on daily basis to end any issues related to Product and pricing.
- Collaborate with product team on requirement gathering prior to launching of product.
- Collaborate with Sales, Marketing, Finance, Rev Ops and Client Success team to find and build improvements, enhancements, and system customizations.
- Lead & implement operational and technical improvements and enhancements to accelerate sales productivity.
- Managing 3 strategic accounts independently right from opp / quote / order/ logistics.
- Create Service request for new SFDC users.
- Create, train, and educate unaccustomed users & Sales group members about CRM and Sales process.
- Create standard and Custom Reports & Dashboards for Stakeholders, Region heads, RSM’s, Reps, SE’s, Marketing team & logistic team for various data which help them take data driven business decisions.
- Collaborate with Order Management and logistic team on daily basis to help ease them with booking and delivery.
- Participate in end-to-end implementation, planning, easing QA & UAT, issue management, pre and post launch communications and change management.
- Responsible for auditing and supporting processes to ensure accuracy of data quality, Forecast accuracy within Salesforce.com database.
- Collaborate with Customer success team if there is any issue with Customer Dashboard or activation of products, finding issue and mitigating them.
- Responsible for Lead routing Via ‘lean data tool’ using zip code, state, country, K-12, EDU, commercial & Enterprise business.
- Document PRDs/BRDs and other project related documents and user training process documents.
- Collaborating with developers to prioritize Salesforce projects and deliver Sales Operations’ growth strategies.
- Created workflows, Validation rules etc depending as per business requirement
- Generated bar graphs, trend lines and pie charts to represent sales data.
Dural Technologies Private LimitedBengaluru
SFDC Admin
11.2015 - 04.2020
Job overview
- Mediate between Technical teams and Business Functions for delivering Sales Operations projects.
- Lead POC and exhibit working POC demo to Business stakeholders.
- Product Requirement gathering, raising tickets, getting Product & Finance team approval.
- Worked with CPQ team, on Product and Pricing rules for launching of new products.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Research on possible tools to be used for Sales Ops to elevate Sales Productivity.
- Support Sales teams with queries and issues with Salesforce, Sales tools and projects.
- Reporting on weekly lead qualification and lead movement to Salesforce.
- Work with user group for requirement gathering throughout planning and implementation.
- Involved in finding, planning, and implementing new Salesforce.com features and functions (workflow, force.com objects, and reports, apex code) to meet business requirements.
- Create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
- Work on Creating Visualforce Pages on Force.com IDE Platform.
- Worked on configuring Approval Process.
- Create Workflow Rules to automate Tasks, Email Alerts, Field Updates, and time-dependent actions.
- Design various Webpages in Visual Force for capturing various customer enquiries.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
MVJ College Of Engineering.Bengaluru, India.
Bachelor of Engineering Technology. from Mechanical Engineering Technology
05.2001
HKES Society of PolytechnicGulbarga, India
Diploma in Mechanical Engineering. from Mechanical Engineering Technology
Skills
Salesforce CRM
undefinedAccomplishments
· Built Lead Scoring model and Lead Nurturing steps, to help marketing and sales teams find the right Lead.
· Created reports on the campaign performances and lead development for different Geo regions and distributed to the global marketing managers and directors on a weekly basis
· Set up and built Territory Model in SFDC for Accounts assignment.
· Collaborated with the reporting & territory management team and enhanced existing reports and dashboards as well as build new ones that increased sales visibility and efficiencies.
· Played key role in bringing multi-million-dollar deal and recognized by the leadership team.
· Streamlined audit and support processes to ensure the accuracy of the data quality within the Salesforce.com database.
· Created a central repository of all the training materials and videos, thus reducing the time to train newly onboarded reps.
Software
CPQ
EXCEL
SERVICE NOW
DATA LOADER
SALESFORCE INSPECTOR
LEAN DATA
PROMENTA
Certification
SALESFORCE ADMIN- PURSUING.
Interests
Volunteering and community involvement.
Learning languages.
Learning new skills.
Travel.
Cooking.
Recommendations
Jaclyn Ayala- Sales Operations Manager, Juniper-Mist.
Jill Cameron- Business Operations Sr Dir- Juniper.
Siddharth Verma- Technical IT Sys Analyst Staff- Juniper-Mist.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Operations Analyst
Juniper Networks
05.2020 - Current
SFDC Admin
Dural Technologies Private Limited
11.2015 - 04.2020
MVJ College Of Engineering.
Bachelor of Engineering Technology. from Mechanical Engineering Technology
05.2001
HKES Society of Polytechnic
Diploma in Mechanical Engineering. from Mechanical Engineering Technology
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