ARUNKUMAR ELANGO
Technical Analyst
Bengaluru
Summary
With 10+ years of experience in document composition and template design, I excel in providing advanced IT solutions in Customer Communication Management (CCM). I have a proven track record of creating 300+ templates for prestigious clients such as Heritage Insurance, StarHub Telecom, and Santander Bank, utilizing EngageOne and Quadient technologies. Proficient in Windows and Linux, I effectively utilize Agile methodologies to gather business requirements and enhance project results. My expertise includes template design, development, vault configuration, and variable data mapping, and I am devoted to ongoing professional development, ensuring the delivery of top-notch and effective technical solutions.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Analyst
Coforge
12.2022 - Current
- - Implemented EngageOne/Doc1 Designer for template design in the CCM space at Santander Bank.
- - Developed and validated templates with complete business rule extraction, ensuring accuracy and efficiency.
- - Attained proficiency in Quadient Inspire Designer and obtained certification in the same.
- - Contributed to template workflows and effectively mapped variable data, enhancing overall efficiency.
- - Expertise in working across various output streams including PDF, AFP, eHTML, and SMS.
- - Proficient in designing banking statements and letters for various banking communications.
Technical Programmer
Noesys Software Pvt. Ltd.
06.2021 - 12.2022
- - Enhanced accuracy and efficiency by conducting variable data mapping and validation in CCM contexts.
- - Conducted data preprocessing for various input files, including delimited/CSV and flat files using Infoevae, ensuring data quality and consistency.
- - Managed Australia Council annual rate notice and utility bills, including storage and retrieval configuration using E2vault processes, resulting in a 15% improvement in system functionality.
- - Designed and developed templates for ZipForm using EngageOne/Doc1 Designer.
Associate Consultant
Knot Solutions
05.2017 - 06.2021
- - Implemented EngageOne/Doc1 Designer, E2vault, and Content Author tools to create templates at StarHub Telecom.
- - Managed repository configurations and led data migration tasks.
- - Generated AFP and PDF output streams for diverse data sets, resulting in a 25% improvement in operational efficiency.
- - Automated printing using PCE script (Post Composition).
- - Played a key role in the successful migration of the CCM environment at StarHub Telecom.
Junior Software Engineer
Majesco Software Solutions Pvt. Ltd.
04.2015 - 05.2017
- - Collaborated in designing and implementing EngageOne/Doc1 templates at Heritage Insurance.
- - Utilized agile development methodologies to gather business requirements for the design process.
- - Prepared comprehensive product requirement documentation to ensure seamless alignment with business needs.
- - Configured e2v vault storage to optimize performance and accessibility.
- Worked in various insurance billing, policy administration templates
Education
MCA -
Anna University
01.2012
B.Sc. - undefined
Thiruvalluvar University
01.2009
Skills
Engageone Designer/Doc1 designer
Engageone Vault
Inspire Quadient Designer
Engageone content Author
Javascript
Shell UNIX
Problem Solving
SQL
Certification
Quadient Inspire Designer Basic (Valid upto October 2029)
Timeline
Technical Analyst
Coforge
12.2022 - Current
Technical Programmer
Noesys Software Pvt. Ltd.
06.2021 - 12.2022
Associate Consultant
Knot Solutions
05.2017 - 06.2021
Junior Software Engineer
Majesco Software Solutions Pvt. Ltd.
04.2015 - 05.2017
B.Sc. - undefined
Thiruvalluvar University
MCA -
Anna University