Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ARUNKUMAR ELANGO

ARUNKUMAR ELANGO

Technical Analyst
Bengaluru

Summary

With 10+ years of experience in document composition and template design, I excel in providing advanced IT solutions in Customer Communication Management (CCM). I have a proven track record of creating 300+ templates for prestigious clients such as Heritage Insurance, StarHub Telecom, and Santander Bank, utilizing EngageOne and Quadient technologies. Proficient in Windows and Linux, I effectively utilize Agile methodologies to gather business requirements and enhance project results. My expertise includes template design, development, vault configuration, and variable data mapping, and I am devoted to ongoing professional development, ensuring the delivery of top-notch and effective technical solutions.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Technical Analyst

Coforge
12.2022 - Current
  • - Implemented EngageOne/Doc1 Designer for template design in the CCM space at Santander Bank.
  • - Developed and validated templates with complete business rule extraction, ensuring accuracy and efficiency.
  • - Attained proficiency in Quadient Inspire Designer and obtained certification in the same.
  • - Contributed to template workflows and effectively mapped variable data, enhancing overall efficiency.
  • - Expertise in working across various output streams including PDF, AFP, eHTML, and SMS.
  • - Proficient in designing banking statements and letters for various banking communications.

Technical Programmer

Noesys Software Pvt. Ltd.
06.2021 - 12.2022
  • - Enhanced accuracy and efficiency by conducting variable data mapping and validation in CCM contexts.
  • - Conducted data preprocessing for various input files, including delimited/CSV and flat files using Infoevae, ensuring data quality and consistency.
  • - Managed Australia Council annual rate notice and utility bills, including storage and retrieval configuration using E2vault processes, resulting in a 15% improvement in system functionality.
  • - Designed and developed templates for ZipForm using EngageOne/Doc1 Designer.

Associate Consultant

Knot Solutions
05.2017 - 06.2021
  • - Implemented EngageOne/Doc1 Designer, E2vault, and Content Author tools to create templates at StarHub Telecom.
  • - Managed repository configurations and led data migration tasks.
  • - Generated AFP and PDF output streams for diverse data sets, resulting in a 25% improvement in operational efficiency.
  • - Automated printing using PCE script (Post Composition).
  • - Played a key role in the successful migration of the CCM environment at StarHub Telecom.

Junior Software Engineer

Majesco Software Solutions Pvt. Ltd.
04.2015 - 05.2017
  • - Collaborated in designing and implementing EngageOne/Doc1 templates at Heritage Insurance.
  • - Utilized agile development methodologies to gather business requirements for the design process.
  • - Prepared comprehensive product requirement documentation to ensure seamless alignment with business needs.
  • - Configured e2v vault storage to optimize performance and accessibility.
  • Worked in various insurance billing, policy administration templates

Education

MCA -

Anna University
01.2012

B.Sc. - undefined

Thiruvalluvar University
01.2009

Skills

Engageone Designer/Doc1 designer

Engageone Vault

Inspire Quadient Designer

Engageone content Author

Javascript

Shell UNIX

Problem Solving

SQL

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Certification

Quadient Inspire Designer Basic (Valid upto October 2029)

Timeline

Technical Analyst

Coforge
12.2022 - Current

Technical Programmer

Noesys Software Pvt. Ltd.
06.2021 - 12.2022

Associate Consultant

Knot Solutions
05.2017 - 06.2021

Junior Software Engineer

Majesco Software Solutions Pvt. Ltd.
04.2015 - 05.2017

B.Sc. - undefined

Thiruvalluvar University

MCA -

Anna University

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