Arun Kumar Govindhan

• Worked with customer service to handle escalated customer issues.
• Conducted Voice of Customer Service (VOC) campaigns to address questions from customers.
• Addressed customer service overflow to reduce complaints.
• Managed team workload to reach production targets.
• Managed team workload to reach production targets.
  I supervised 8 staff.
• Developed process improvements and offered actionable solutions to correct recurring issues.
• Handling both Imports & Exports desk Documentation activities.
• Receiving pre-alert from origin agent and updating in system for 20cube shipments & creating a new shipment in system for non 20cube agent shipments.
• Following up with Liner / Co-loader for Arrival notice & Debit notes.
• Tracking Vessels / Flight details in carrier website and updating our system.
• Sending Air shipment outturns to Cartage in Australia for cargo clearance.
• Sending Sea shipment FCL / LCL delivery orders & outturns to cartage team for cargo clearance.
• Updating the client rates in the system as per the quote given by the sales team.
• Sending Statement of Accounts (SOA) to the clients as per their required schedule.
• Making booking with Liners / Co-loaders for export shipments as per shipper's requirement and cargo ready date.
• Created staff schedules, approved requested time off, and updated reports.
• Providing induction & training to the new Joiners & Doing Audit in the process. Conduct meetings & knowledge sharing.
• Ensure the daily closing reports, status reports, pending reports & Dashboard reports are sent to the management team.
• Ensuring the follow-up reports and clarification reports are sent to the branches
• Sending out daily performance report of the team mates with TAT, Volume, Productivity, FTE & Error details.
• Continuous Review Meeting (CRM) will be conducted on monthly basis within the team for process improvement.
• Providing training, leading and migrating process in new DNA Centre in Coimbatore

 Document Customization
 Issues encountered while creating a job in the system
 Running CW1 Updates/Patches
 System errors preventing users from continuing
 Autorating issues
 Raising eRequests to Wisetech if required
 Creating, editing, or deactivating users
 Creating, editing, or deactivating charge codes
 Creating, editing, or deactivating GL accounts
 Creating, editing, deactivating, or merging organizations
 Creating or editing security groups