ARUN KUMAR M
ASSISTANT SERVICE MANAGER
Mangalore
Summary
Dynamic professional with extensive experience at ADVAITH MOTORS PVT LTD, excelling in operations management and customer service. Proven track record in enhancing customer satisfaction and fostering teamwork. Skilled in problem-solving and employee performance evaluations, consistently achieving high service ratings through effective leadership and strategic decision-making.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Assistant Manager
ADVAITH MOTORE PVT LTD
04.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Service Advisor
ADVAITH MOTORS PVT LTD
04.2015 - 01.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Technician
ADVAITH MOTORS PVT LTD
06.2011 - 04.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
SJ POLYTECHNIC
K R CIRCLE 04.2001 -
Skills
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Team motivation
Decision-making
Time management
Recruiting and interviewing
Customer service
Customer relations
Timeline
Assistant Manager
ADVAITH MOTORE PVT LTD
04.2025 - Current
Service Advisor
ADVAITH MOTORS PVT LTD
04.2015 - 01.2025
Technician
ADVAITH MOTORS PVT LTD
06.2011 - 04.2015
High School Diploma -
SJ POLYTECHNIC
04.2001 -