Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARUN KUMAR M

ASSISTANT SERVICE MANAGER
Mangalore

Summary

Dynamic professional with extensive experience at ADVAITH MOTORS PVT LTD, excelling in operations management and customer service. Proven track record in enhancing customer satisfaction and fostering teamwork. Skilled in problem-solving and employee performance evaluations, consistently achieving high service ratings through effective leadership and strategic decision-making.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
5
5
Languages

Work History

Assistant Manager

ADVAITH MOTORE PVT LTD
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Service Advisor

ADVAITH MOTORS PVT LTD
04.2015 - 01.2025
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Technician

ADVAITH MOTORS PVT LTD
06.2011 - 04.2015
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

SJ POLYTECHNIC
K R CIRCLE
04.2001 -

Skills

Team leadership

Timeline

Assistant Manager

ADVAITH MOTORE PVT LTD
04.2025 - Current

Service Advisor

ADVAITH MOTORS PVT LTD
04.2015 - 01.2025

Technician

ADVAITH MOTORS PVT LTD
06.2011 - 04.2015

High School Diploma -

SJ POLYTECHNIC
04.2001 -

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ARUN KUMAR MASSISTANT SERVICE MANAGER