Arunkumar M

• Effectively Supervised day-to-day front end operations of a busy customer service department
• Ensured to achieve our service metrics
• Directed and managed team of 2 service technicians and 3 indirect technicians in regional capacity.
• Planned and implemented strategies for improving customer service and satisfaction across region.
• Coordinated regional service technician training and development.
• Collaborated with regional sales teams to identify and meet customer needs.
• Led regional service team meetings to facilitate communication and collaboration.

Key Achievements

• Awarded for "Going on Extra Mile for the year of 'Q4-2017'
• Reduced the downtime of the instrument, Completed the Preventive maintenance for all the instruments

• Visited customer locations to assess equipment functioning and develop repair plans.
• Scheduled and implemented maintenance activities for equipment.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Performed troubleshooting and repair for HPLC equipment.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Adjusted machine settings to maximize performance and equipment longevity.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• Worked cross-functionally within organization and external partners, integrators and vendors.
• Analyzed and evaluated performance and optimized efficiency of the Instrument
• Provided customer feedback to team to facilitate project road map and relationship planning.
• Engaged in first-level support for customers requiring routine support and troubleshooting.

• Standard Calibration.
• Calibration of client site samples.
• Annual maintenance and servicing
• Onsite operational training to client