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Roles and Responsibilities
- Managed the submission and follow-up on insurance claims, ensuring compliance with regulatory requirements and addressing any discrepancies to expedite payments.
- Analyzed and resolved claim denials by investigating the root causes, coordinating with relevant departments and implementing corrective actions to minimize future occurrences.
- Facilitated communication with insurance providers to clarify billing inquiries, resolve issues, and provide updates on account statuses.
- Generated and analyzed AR reports to track key performance indicators, identify trends, and recommended process improvements to enhance efficiency and reduce outstanding balances.
- Provided Guidance and training to juniors (new hires) on AR processes, best practices, and compliance standards fostering a collaborative and efficient work environment.