Arunkumar Mathivathanan
Mumbai
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spice Bpo Pvt Ltd
Mumbai
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Reliance Bpo Pvt Ltd
Mumbai
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Data Entry Operator
Paramount Health Service
Mumbai
- Compiled data from source documents prior to data entry.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Created reports and audited charts to maintain concise records.
Rececptionist
KHFM hospitality Services Pvt Ltd
Tirunelveli
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
Executive Ecommerce
Rank My Business Pvt Ltd
Mumbai
04.2020 - Current
- Digital marketing, E-commerce Product Listings and
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Designed sales-driven programs and promotions to facilitate team objectives.
Education
Bachelor of Applied Science in Information Technology - Science Education
05.2021
HSC -
04.2011
GPA: 75
SSC - Science Education
04.2009
GPA: 60
Skills
- SEO Website Traffic Generations and
- Google Ads
- Ms office, Windows, Browsing Skills
- Typing Speed 40WPM
- Ms Office,
- Windows,
- Applying Internet Concepts
- All software Installations,
- Hardware Assemble
- Diploma in Hardware and Networking
- Fundamentals, Operating Systems,
Languages
English
First Language
English
Advanced
C1
Hindi
Advanced
C1
Tamil
Proficient
C2
Certification
- Basic Offshore Safety Induction and Emergency Training
- H2O
Additional Information
- Passport Details
Passport No :- V9791049
Date of Issue :- 11/04/2022
Date of Expiry :- 10/04/2032
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Executive Ecommerce - Rank My Business Pvt Ltd
04.2020 - Current
Customer Service Representative - Spice Bpo Pvt Ltd
Customer Service Representative - Reliance Bpo Pvt Ltd
Data Entry Operator - Paramount Health Service
Rececptionist - KHFM hospitality Services Pvt Ltd
Alagappa University - Bachelor of Applied Science in Information Technology, Science Education
Indian Board of Open School - HSC,
Seyad English Medium High School - SSC, Science Education
- Basic Offshore Safety Induction and Emergency Training
- H2O
Similar Profiles
Keshab KCKeshab KC
COOK at Spice X Resturent Pvt LtdCOOK at Spice X Resturent Pvt Ltd
Pushpendra SinghPushpendra Singh
Sr Associate in AR Billing ( Medical Billing) at Pacific BPO India Pvt LtdSr Associate in AR Billing ( Medical Billing) at Pacific BPO India Pvt Ltd
Ishneet Kaur BalIshneet Kaur Bal
Customer Service Representative at Real Spice Pvt LtdCustomer Service Representative at Real Spice Pvt Ltd