Arun Kumar Mohapatra
Senior Quality Specialist
Bengaluru
Summary
To develop a strong control mechanism of travel and expense processing by conducting regular process reviews and take complete ownership of the processes, identify gaps, and help the team to fix it proactively. Take active participation in Transitions and projects that are assigned to self and the team members. Sharing process improvement ideas & support team members in completing value added projects. To develop strong training plan for new joiners & ensure to provide/facilitate buddy trainings, cross trainings, process updates and back up creating plan. Providing data for all reporting requirements – Metrics, Dashboards, Customer visit templates etc.
Overview
10
10
years of professional experience
Work History
T&E Audit Specialist
SAP
04.2014
- Acquisition to, Business Family “1st, ) Trained in different phases of Audit internally - (Phase I – General Receipt Audit, Phase 2 – Standard Audit, VAT Validation) Professional Policy Audit, Phase 3 - Custom policy Audit (EMEA Tax -UK VAT & AUD
- GST) using Service
- Workbench (SWB) tool,HMC – Hardware Management Console etc. Promoted to Senior Quality Service Specialist through Internal Job Posting – Reviewing process Reimbursement claims, Post Submit Review, Escalation Challenges, Handling Premium Clients like HCL, Uber, Kpmg, Genpact
- Managing Corporate Card Expenses for our Premium Clients
- Closely working with Global Audit Command Center (GACC)
- Conducts Monthly Business Review by sharing Innovative thoughtful ideas to simplify the global audit Review. Conducted team huddles to streamline process knowledge gaps
- Acted as POC in absence of team leader. Tracks team accuracy based on KPI Key Performance Indicator.
SAP Concur technologies India Pvt. Ltd
Bangalore
04.2014 - Current
Trx Technologies (I) Pvt. Ltd
06.2013 - 03.2014
- Worked as a travel agent for Expedia – Booking (Hotel, Flight, and Car Rental) reservation for clients based on the preferred travel destination and upselling premium rooms and facilities. Confirming and cancelling travel reservations based on ticket request. Assigning task to team members to meet weekly-monthly KPIs’. Monitoring cases, complaints, reissuing ticket, refund request etc
- On Sales Force.
Education
2 Sc -
Utkal University
B.SC - undefined
Mansarovar Global University
Skills
Intermediate Level MS-Excel (2019 Version)undefined
Timeline
T&E Audit Specialist
SAP
04.2014
SAP Concur technologies India Pvt. Ltd
04.2014 - Current
Trx Technologies (I) Pvt. Ltd
06.2013 - 03.2014
2 Sc -
Utkal University
B.SC - undefined
Mansarovar Global University
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