Arun Kumar Murthy
Assistant Vice President
Chennai
Summary
Professional with strong leadership skills and proven track record in management. Expertise in strategic planning, financial analysis, and risk management. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for reliability, integrity, and exceptional problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Assistant Vice President (south Zonal Head) PBL
Northern Arc Capital
07.2023 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
Assistant Vice President-South Head (Customer Relations)
Financepeer(Gajju Technologies Private Ltd)
12.2021 - 01.2023
- Handling Fee funding business, Working capital, Consumer durable funding portfolio for K12/Colleges/Institutes
- Responsible for Sales,Channel management,Team management for Tamilnadu and kerala state.
- Tapped and closed big group of K12/Institutes.
- Worked closely with various internal departments which includes RCU, Credit and Collections and ensured quality business logged in within the Tat.
- Was instrumental in building and leading professional team with high productivity .Ensured Individual productivity and team productivity is also achieved.
- Responsible for building strong direct sales team and ensured we achieved Given target.
- Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling.
Assistant Vice President (Business Development)
Eduvanz Financing Private Limited
08.2020 - 12.2021
- Handling Fee funding business, Working capital, Consumer durable funding portfolio for K12/Colleges/Institutes
- Responsible for Both Sales and collection.
- Opened the Tamilnadu market. Started from Scratch and built a portfolio of 16.25Cr during the Covid Pandemic period.
- Tapped and closed big group of K12/Institutes. Opened market in Kerala.
- Analyzing business potential Market, augmenting turnover and achieving desired targets as well as profitability of operations
- Responsible for building strong direct sales team and ensured we achieved Given target.
- Work very closely with various internal depts. Like Credit, Operations and Collections etc. to ensure smooth processing of the business that helps in creating a healthy Portfolio & satisfied customer by reducing escalations.
- Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling.
Cluster Business Manager(School Loans-Secured and unsecured)
Varthana(Thirumeni finance pvt Ltd)
12.2018 - 03.2020
- Handling School Loan business portfolio. Both Secured and unsecured
- Responsible for Both Sales and collection of the Chennai cluster
- Responsible for building strong direct sales team and ensured we achieved branch target.
- Analyzing business potential Market, augmenting turnover and achieving desired targets as well as profitability of operations
- Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Work very closely with various internal depts. Like Credit ,Operations and Collections etc. to ensure smooth processing of the business that helps in creating a healthy Portfolio & satisfied customer by reducing escalations.
- Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling.
Senior Manager-Sales and Marketing (Personal/Business/Credit cards/LAP)
Rubique Technologies India Pvt Ltd
12.2017 - 02.2018
- Successfully built strong sales direct team, dsa and Online Channel partners to drive business.
- Was instrumental in building strong customer portfolio with the mix of self-employed and salaried customer
- Worked closely with various internal departments which includes RCU, Credit and Collections and ensured quality business logged in within the Tat.
- Was instrumental in building and leading professional team with high productivity .Ensured Individual productivity and team productivity is also achieved.
- Was instrumental in ensuring product training and sales training is imparted to team, to improve productivity and right selling.
- Ensured high rating in audits and compliance.
Cluster Manager-Tamilnadu (Personal and Business loans)
Qbera.com
09.2017 - 11.2017
- Recruit, Train and Manage DSAs and Online Channel partners to drive business through them and make channel partners profitable with a controlled cost.
- Team leader of 3 Sales managers and 3 operations including joint field work with the sales team
- Work closely with various internal departments to include RCU, Credit and Collections etc. to ensure smooth processing of the portfolio and reducing escalations.
- Analyze and review progress of performance parameters and Weekly discussion with DSAs and online partners
- Support problem resolution activities and problem ownership.
- Focus on Salaried and Self employed customer segment to build good portfolio.
- Managing Sales Quality through planned Sourcing while maintaining and tracking the daily sheet reports.
Deputy Manager-Channel Management (secured and unsecured loans)
Axis bank Ltd
04.2014 - 08.2017
- Handled DSA business of 189 crs for 2016-2017.
- Handled Biggest Dsa(7orses financial services formerly known as Preethi associate) in Chennai for AXIS BANK.
- Also handled DSAs named TS Mahalingam /Finwizz management/Andromeda/Unique finserve /Ideal/Conjoin/Nandita /Sunil Associates/L square/Aim Associate.
- Managed the entire DST business for initial 1.50years (Team size of 90) for personal loan, Chennai region. Been handling a total of 5 DST Team leaders through which a business of 135crs for 15-16 and 98Crs was generated in the financial year 14-15.
- Key responsibilities are as follows:
- To recruit DSAs/ DST Team Leaders and Senior Executives also train & manage the team and drive business through them.
- To make channel partners profitable with a controlled cost.
- Analyzing business potential, augmenting turnover and achieving desired targets as well as profitability of operations
- Monitoring competitor activities and devising effective counter measures.
- Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.
- Team based management style with abilities in creating a conducive environment to work
- Strong business acumen with skills to remain on the cutting edge; drive new business through conceptualizing strategies, augmenting & streamlining channel networks, implementing product promotions etc. Customer focused and performance driven.
- Distinction in developing apt investment management solution for clients, providing advisory and generating alternatives for ensuring maximum ROI. Possess strong business acumen with proven track record of increasing revenues, streamlining workflow & providing quality customer service to clients.
- Focus on open-market (Salaried) customer segment to build good portfolio.
- Managing Sales Quality through reduced FTNR, high AR, a planned Sourcing Mix etc.
- Work very closely with various internal depts. like RCU, Credit and Collections etc. to ensure smooth processing of the business that helps in creating a healthy Portfolio & satisfied customer by reducing escalations.
- Analyze and review progress of performance parameters.
- Support problem resolution activities and problem ownership.
Area Sales Manager-Tamilnadu (Credit cards)
SBI Cards and Payment Services Limited
04.2012 - 11.2013
- Contributed towards Sales/ business Profitability and customer service satisfaction.
- Managed DST 4 BRMs and 65 Relationship executives team.
- Analyzing business potential, augmenting turnover and achieving desired targets as well as profitability of operations
- Underwriting and report preparation.
- Joint field work with the sales team.
- Maintaining and tracking the daily sheet reports.
- Managed the sales team to achieve the weekly, monthly sales target.
- Conducted weekly meeting with the FTEs and team.
- Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.
- Maintaining the MIS and sending reports to office head on a daily basis.
Channel Manager-Sale and Distribution (secured and unsecured loans)
Barclays Investments and Loans India Ltd
03.2008 - 12.2011
- Contributed towards Sales/ business
- Was instrumental in building direct business.
- Was Instrumental in building strong direct sales team and ensured we achieved branch target.
- Maintaining and tracking the daily sheet reports.
- To check the login file (personal loan application).
- Activation the sales team to achieve the sales target and ensured team productivity.
- Conducting weekly meeting with the DSA’s and DST’s.
- To call the eligible applicants for a personal interview.
- Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.
- Ensured maximum ROI. Possess strong business acumen with proven track record of increasing revenues, streamlining workflow and providing quality customer service to clients.
- Excellent in customer interaction and servicing the customers.
- To finally disburse the sanctioned loan amount cheque to the applicants within the TAT.
- Was instrumental in Corporate tie ups with : TCS, Wipro, Ashok Leyland, Chennai port trust, Engineering college, RR Donnelly, Motorola, scope international, HCL, private B Schools, Ford, Caterpillar, AG’s office, The Hindu + Pvt., and Prop Sector.
Senior Officer-Customer Care
HSBC
01.2007 - 02.2008
- Handled high profile customers of HSBC Bank.
- Rendered services as well as sales for HSBC Bank customers.
- Resolved queries pertain to service issues, sales issues etc…
- Serviced banking over the phone for HSBC Bank credit card customers.
- All together rendered the banking process over the phone and through email as senior Officer.
- Guiding customers through online to know about the procedures and process of HSBC Bank through online
Support Executive-Customer Care
Reliance Infostream Pvt ltd
05.2006 - 12.2006
- Subscription correspondence in TELECOMMUNICATION.
- Giving total details of usage and handling prepaid and post paid mobiles of reliance infocomm.
- Giving closure to the customers of their technical complaints.
- Reconfirming the customers of their application form details (CAF) in online
Education
Graduation in Science - Hotel management
Bharathidasan University
Trichy, India01-2006
MBA - Banking And Finance
Madurai Kamaraj University
Chennai 04.2001 -
Skills
Effective business planning
Timeline
Assistant Vice President (south Zonal Head) PBL
Northern Arc Capital
07.2023 - Current
Assistant Vice President-South Head (Customer Relations)
Financepeer(Gajju Technologies Private Ltd)
12.2021 - 01.2023
Assistant Vice President (Business Development)
Eduvanz Financing Private Limited
08.2020 - 12.2021
Cluster Business Manager(School Loans-Secured and unsecured)
Varthana(Thirumeni finance pvt Ltd)
12.2018 - 03.2020
Senior Manager-Sales and Marketing (Personal/Business/Credit cards/LAP)
Rubique Technologies India Pvt Ltd
12.2017 - 02.2018
Cluster Manager-Tamilnadu (Personal and Business loans)
Qbera.com
09.2017 - 11.2017
Deputy Manager-Channel Management (secured and unsecured loans)
Axis bank Ltd
04.2014 - 08.2017
Area Sales Manager-Tamilnadu (Credit cards)
SBI Cards and Payment Services Limited
04.2012 - 11.2013
Channel Manager-Sale and Distribution (secured and unsecured loans)
Barclays Investments and Loans India Ltd
03.2008 - 12.2011
Senior Officer-Customer Care
HSBC
01.2007 - 02.2008
Support Executive-Customer Care
Reliance Infostream Pvt ltd
05.2006 - 12.2006
MBA - Banking And Finance
Madurai Kamaraj University
04.2001 -
Graduation in Science - Hotel management
Bharathidasan University
PERSONAL VITAE
- Nationality : Indian
- Date of Birth : 17th Dec 1984
- Address : # 11, vijaya lakshmi street, lakshmi nagar Chennai – 600 048