ARUNKUMAR MUTHYALAPATI
Hyderabad
Summary
Experienced logistics professional with a strong background in Warehouse Management especially in Order Fulfillment, Inventory Management, and Last Mile Operations. Proven expertise in optimizing supply chain efficiency, reducing costs, and enhancing overall customer satisfaction. Adept at managing complex logistics networks and coordinating seamless transportation processes. Strong leadership and communication skills, with a track record of successfully leading cross-functional teams. A result oriented operational professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building and to determine effective processes for operation. A motivated and tech-savvy with 9.5+ years of experience working in Operations, Sales & E-commerce, cash management and core logistics. Skills including B2C Business strategies, Project Management, Analytics, People Management, Process Excellence, Managing P&L, Digital marketing, On-boarding. Able to make a decision with Entrepreneurial attitude as Team Player and with Leadership qualities. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
12
12
years of professional experience
Work History
City Ops Manager
Beejapuri dairy private limited (Country Delight)
Hyderabad
03.2023 - Current
- Working as City Ops Manager for last-mile FM CG distribution, quick logistics, and retail store management, taking care of day-to-day operations along with P&L management and business development, with expansion and team building as per the organization's requirements.
Sr Manager (Operations - AP)
DELHIVERY LTD
04.2021 - 03.2023
- Direct Manage and Handling with Last Mile supply chain for the state of Andhra Pradesh and handling a team of around 260 direct & Indirect reporting's
- Ensuring the best performance across the state by improving metrics like FDDS, LPMA, Closure, CSAT
- Serving the client-specific performance like Flipkart, Amazon, Ajio & Voltas on providing BIC - FDDS & CSAT
- Directly responsible for the CPS & CPK and ensuring productivity is maintained without any leakage of cost
- Responsible for planning of operational budgeting of OPEX, Fleet management & Manpower
- Planning of various models for expansion across AP and ensuring the business propagation by increasing the touchpoint of the customers
- Ensuring to increase the touch points of C2C and providing BIC service to the customer across AP
- Monitoring security parameters across the region and ensures no unlawful activity occurs for logistics and customer services
Area Head
Writer Business Services private ltd
12.2018 - 03.2021
- Providing leadership and supervising daily business Operations of ATMs and manage Control functions and Quality review Currently managing 4000+ ATMs in Andhra Pradesh and Telangana state
- Hold P&L and end to end operations responsibilities of the state
- People Management, planning logistics and working on state MIS
- Hold ownership and accountability of Customer Impact issues, Service Failures, and implementation of preventive measures across all the ATMs within the region
- Conduct Branch and Field Audits to ensure the workforce is exceeding all the SLA's and following Standard Operating Procedures (SOPs) as per the operations plan
- Collaborate with the Branch Managers and cross-functional stakeholders across the region for ensuring effective and seamless operations
- Embrace the continuous improvement culture and drive action plans as a result of the key audit findings and foster the workforce in constantly looking at performing the operations more efficiently and creating an environment where the team drives customer experience initiatives
- Understand the sensitivity of risk and controls within the ATM and place checkpoints and controls in a way that enables ATM to be always 'exam/audit ready'
- Performing root cause analysis of process defects that occur during daily activities
- Identification, development and implementation of new technology initiatives for process improvement
Manager HUB Operations
XPRESSBEES
Hyderabad
08.2018 - 12.2018
- Handling all locations within Andhra Pradesh
- Manage day-to-day operations of team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations
- Oversee the hiring & training of new team members and support their development
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
- Tracking & maintaining data for daily shipments
- Oversees the daily sales & procurement activities along with operations
- Safeguards hub operations and contents by establishing and monitoring security procedures and protocols
ASST MANAGER SALES AND OPERATIONS
SMARTSHIFT BY MAHINDRA & MAHINDRA
Hyderabad
12.2016 - 07.2018
- Acquiring of new customers in development of business and exploring the brand into market as the brand is start up
- Involves regular visit of market for the development of market in achieving sales target
- Continuous interaction with the team to achieve required targets, Handling customer escalations and act as single point of contact in the cluster allocated in region for all customers by handling a team of 15 members in both sales and operations
OPERATIONS & SALES CO-ORDINATOR
SPICEJET AIRLINES DTD PROJECT
Hyderabad
01.2016 - 12.2016
- Establishment of warehouse, fleet and ground level Staff for the launch of SPICEJET DTD project in Hyderabad
- Planned and took SPICEJET DTD product into the Hyderabad market with high effort and grabbed our best share with grand start
- Maintained Hold on acquiring of new customers in development of business and exploring the brand into market
- Handling customer escalations and act as single point of contact in the HYDERABAD region for all Customers
- Closely monitor and handling operational team for in and outbound Air cargo movement regarding retrieval, connection and deliveries
- Regular visit of market for the business development in market in achieving sales target
- Handling Accounts, billing and collection process
Key Accounts Co-ordinator (Operations)
Bangalore
03.2014 - 01.2016
- Overseeing all the distribution activities of the key clients by continuously liaising with the customers and the internal teams
- Responsible for managing and tracking all the consignments by both air and surface ensuring the delivery and pickup happens within the agreed service levels
- Continuous interaction with the customer team and Delex internal team located in different location in pan India by basing in regional office south located in Bangalore and reporting to regional head
- Acting as a mirror between the organization and customers by exposing their views for each other for smooth operations
- Liaise with local teams in the network for timely response for the issues focused by the customer
- Responding to the customer on prior basis in ad-hoc situations
- Daily MIS Reporting to the clients
- Handling customer escalations and act as single point of contact in the south region for key customers Accounts allocated to me
- Closely monitor surface and Air cargo movement of the clients assigned by involving in operations and service
- Co-ordinate with the branch managers and various regional co-ordinators in resolving the issues
- Conducting quality audits on weekly basis to ensure smooth flow of the operations
- Attending monthly revives on performance and service levels
Management trainee
Bangalore
05.2013 - 02.2014
- Involved in day-to-day operations in express cargo system
- Involved in line hall operations by rout planning and vehicle vendor management
- Involved in planning deliveries, pickups and in and out bond connections as per the indent for various customers
- Handled field and ground staff for smooth operations
Education
Bachelor's Degree - Computer Science & Engineering
JNTU Anatapur
India01.2013
Diploma Degree - Medical Lab Technology
Director of Medical Education Andhra Pradesh
IndiaIntermediate -
Kakatiya Junior College
Hyderabad, IndiaSkills
- Forecasting
- Operational excellence
- Software knowledge
- Workforce planning
- Logistics management
- Key performance indicators
- Cross-functional coordination
- Scheduling management
- Business analysis
- Employee engagement
- Cost reduction
- Stakeholder management
- Staff development
- Standard operating procedures
- Incidents management
- Performance reporting
- Operations oversight
- Inventory control
- Problem-solving
- Goal attainment
- Client relationships
- Retail operations management
- Operational efficiency
- Data analysis
- Continuous improvements
- Revenue generation
- Team building/leadership
References
Available upon Request
Disclaimer
I hereby declare that the above information given by me is true to the best of my knowledge and belief.
Languages
- Hindi
- English
- Telugu
- Kannada
Personal Information
- Relocation: Willing to relocate comfortably across Pan India.
- Marital Status: Married
Languages
Telugu
First Language
Timeline
City Ops Manager
Beejapuri dairy private limited (Country Delight)
03.2023 - Current
Sr Manager (Operations - AP)
DELHIVERY LTD
04.2021 - 03.2023
Area Head
Writer Business Services private ltd
12.2018 - 03.2021
Manager HUB Operations
XPRESSBEES
08.2018 - 12.2018
ASST MANAGER SALES AND OPERATIONS
SMARTSHIFT BY MAHINDRA & MAHINDRA
12.2016 - 07.2018
OPERATIONS & SALES CO-ORDINATOR
SPICEJET AIRLINES DTD PROJECT
01.2016 - 12.2016
Key Accounts Co-ordinator (Operations)
03.2014 - 01.2016
Management trainee
05.2013 - 02.2014
Bachelor's Degree - Computer Science & Engineering
JNTU Anatapur
Diploma Degree - Medical Lab Technology
Director of Medical Education Andhra Pradesh
Intermediate -
Kakatiya Junior College
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