Arunkumar Ponnusamy

• Responsible for providing the support to VIP users on priority.

• Responsible for SLA tracking for Incidents/Request and Service tasks.

• Responsible for Conducting asset verification with AD / SCCM

• Responsible for Employee Transfer and Leavers request

• Troubleshooting Hardware and Software issues.

• Troubleshooting Sophos Agent support with help of security team

• Resolved Maleware issues with a 100% success rate.

• Ordered necessary supplies to branch as per End user request.

• Maintain a positive and professional attitude while problem solving in a stressful unsupervised environment.

• Maintaining 99.5% and above of accuracy in the asset’s verification.

• Scheduling the daily batch and jobs based on their frequency
• Executing and ensuring the jobs are run in a timely manner
• Monitoring internal and external events/tools that occur twenty-four hour/seven days a week
• Raising Incident as and when required depending upon the criticality of the issue
• All the jobs are supposed to run in the correct order and dependency and in case of any issue Application Support is contactable
• In a crisis, be responsible for logging and reporting on the sequence of events and any monitoring failures or unreported system down
• Creating and maintaining standard operating procedures
• Actively managed and maintained the ServiceNow platform, including alert monitoring and events monitoring functionalities
• Alert Monitoring: Proactively monitored and responded to system alerts within the ServiceNow platform to ensure timely resolution of issues and minimize downtime
• Events Monitoring: Monitored and analyzed system events in email alerts
• We will ensure that created the ticket and assigned to concerned team.

• Production Scheduling of Mainframe Batch & Distributed systems using Control-M Control-M Administration & Product/Tool Support of Unix/Windows Servers, Agent Hosts and Jobs running on Control-M Enterprise Manager/Workload Automation
• Control-M Job scheduling for Clients
• More than 2000 + Jobs Scheduled including Mainframes and Distributed system with 99% in Quality
• Created and updated Control-M scheduling working with application team Participate in Shut down & performing IPL’S of Z/OS systems using HMC
• Responsible for providing round the clock production support which involves production abends and scheduling (Adhoc) as per client documentation
• Identifying Batch / System issues, reporting/escalating/resolving these issues in a timely manner
• Batch Management Activities: Scheduling the Jobs to Current Plan, Creating/Deleting the predecessors & successors, adding / modifying the dependencies of the scheduled jobs using Control M fixing and performing override Follow up with the specified enhanced team for the critical abends
• Automated the day-to-day activities
• Maintained the Year-End Process
• Conducting Control-M sessions for new employees/freshers
• Connecting with Client through Daily Cadence call & Weekly Cadence call.

· Assist application developers with the use of Changeman

· PROJCL check for package.

· Approve/Reject Changeman packages after reviewing.

· Create Changeman packages for Delete request.

· Revert and back out for the package.

· Provide Access to Changeman for the new users.

· Unlock the component from package.

· Promote and demote the package.

· Mnemonics creation for new application

· Provide support to Monthly Release for the changeman packages.

· Creating a new job/table

· Modifying an existing job

· Scheduling on-request jobs.

· Participate in yearend activities.

· Monitor the batch jobs in AJF.

· Restarting the failure jobs by using Control-O.

· Taking ownership of tickets for Work orders, Work Requests and assigning to others.

· Provide 24*7 Production Monitoring support for 5 Lpars used by WellPoint.

· Resolve or Escalate Critical and Non- Critical abends within the given SLA

· Execute special one-time request tickets as per the business requirement.

· Monitoring of Online region for uptime and down time as per the schedule

· Restarting/Force completing/Cancelling jobs that abended and continuing the batch as per documentation.

· Responsible for providing round the clock production support which involves production abends and scheduling (Adhoc) as per client documentation.

· Identifying Batch / System issues, reporting/escalating/resolving these issues in a timely manner.

· Batch Management Activities: Scheduling the Jobs to Current Plan, Creating/Deleting the predecessors & successors, adding / modifying the dependencies of the scheduled jobs using Control M

· fixing and performing override

· Follow up with the specified enhanced team for the critical abends.

· Communicating with the onsite people for implementation of work requests, Work orders, and Problem Tickets.

· Participate in Shut down & performing IPL’S of Z/OS systems using HMC.

· Involved in code Review, unit-testing and online functional testing.

· Code Review:

1. We have some checkpoint for the code review of access modules

· Unit Testing:

1. Identify ADABAS batch jobs that should be tested.
2. Walkthrough the converted DB2 code (batch/online) and JCLs.
3. Create DB2 Load Scripts to populate newly created DB2 tables from ADABAS files.
4. Execute DB2 Load Scripts in Test (Input / Output ADABAS datasets provided by AOI ).
5. Execute (DB2) converted JCLs to validate the programs and data have been converted correctly.
6. Problem and Abend Analysis
7. Run the Compare JCLs to compare job output datasets and database level backend changes.

· Online Functional Testing:

1. We are running Online functional testing scripts in QTP.
2. As per launch report (QTP) we identify where it fails.
3. We have analysis the issues in mainframe fault analyzer and Error log.
4. We have matched the ADABAS bitmap with DB2 bitmap.

Client Description

P&H – 350 + branches, Warehouse and Head Office for Plumbing and Heating Supplies

· Scheduling the daily batch and jobs based on their frequency.

· Executing and ensuring the jobs are run in a timely manner.

· Monitoring internal and external events/tools that occur twenty-four hour/seven days a week.

· Raising Incident as and when required depending upon the criticality of the issue.

· All the jobs are supposed to run in the correct order and dependency and in case of any issue Application Support is contactable.

· In a crisis, be responsible for logging and reporting on the sequence of events and any monitoring failures or unreported system down.

· Creating and maintaining standard operating procedures

· Actively managed and maintained the ServiceNow platform, including alert monitoring and events monitoring functionalities.

· Alert Monitoring: Proactively monitored and responded to system alerts within the ServiceNow platform to ensure timely resolution of issues and minimize downtime.

Events Monitoring: Monitored and analyzed system events in email alerts. We will ensure that created the ticket and assigned to concerned team

• Notification of Job Abends to Programmers Initiate callouts to resolve production work related problems
• Action the abended jobs as per the programmer request (Force Complete, Cancel, Restart or Resubmit from Production) for CA-7
• Monitor BMC Control-M v 6.1 and 6.2 Handling Job Service Requests like Rerun, kill, Force OK, Hold and release for Control-M To Monitor Online/Batch Suite, for Production Abends and Escalate to the System/Application Owners
• To provide support for Scheduling Activities on CA7& Control-M
• Ensure the System and Applications Availability On-time after Maintenance
• Giving quick response to developer’s request depend on the priority
• Working on 24/7 production support on CA7& Control-M Batch Scheduling Operations
• Scheduling – OPCA Load Activities in the Mainframe Environment Problem and Abend Analysis Job Monitoring Ensuring Successful Batch completion

• Monitoring 4 LPARS
• Bringing the subsystem up and down as per user’s request
• Resetting and loading the load address for the LPAR’s Using HMC (Hardware Management Console) Monitoring the Console for the outstanding messages, Pending Units, SMF Dumps, and Tape related Issues, Buffer Shortage, and Spool Maintenance, Initiator issues, Console connectivity and other issues
• Working on 24/7 production support on Mainframe Operations
• Ensure the System and Applications Availability On-time after Maintenance.