Arunkumar Rajasekaran
Namakkal
Summary
Results-driven Dispute Analyst with a proven track record at HP Inc., specializing in dispute resolution, data analysis, and CRM management. Adept at resolving complex customer issues using automated processes and data-driven strategies. Recognized for delivering actionable insights, improving operational workflows, and fostering cross-functional collaboration to boost customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Operations Analyst 2
Hp.inc
Bangalore
05.2023 - Current
- Handled end-to-end dispute-related processes, including pricing, invoice, and order discrepancies, using data-driven methods.
- Analyzed large datasets to uncover trends and root causes of disputes, delivering actionable insights for process improvements.
- Utilized tools such as Eclipse, Microsoft Dynamics, My PRS, Excel, and E2open for streamlined dispute tracking and resolution.
- Automated reconciliation workflows to reduce manual intervention, improving resolution speed and accuracy.
- Partnered with cross-functional teams—sales, finance, and logistics—to refine dispute management procedures and prevent recurrence.
Senior Pre-Sales Consultant
Think & Learn Pvt Ltd (Byju’s) | February 2022 – April 2023
Bangalore
02.2022 - 04.2023
- Managed customer data through CRM tools, ensuring accurate records and enhanced engagement strategies.
- Analyzed sales data to resolve customer concerns and deliver tailored solutions.
- Generated performance reports to monitor interactions and assess sales effectiveness.
- Collaborated with sales team to optimize workflows and elevate customer satisfaction.
Education
Bachelor of Science - Mechanical Engineering
Selvam College of Technology
Tamilnadu,India05-2019
HSC - Mathematical Sciences
Sarojini Vidhyalaya Matric Higher Secondary School
Tamilnadu, India05-2015
Skills
- Data analysis and reconciliation
- CRM management
- Dispute resolution
- Sales forecasting
- Performance reporting
Certification
Autodesk Fusion 360 (3D CAD/CAM) | Selvam College of Technology
Successfully completed the Practical INTERNSHIP Training on Cars & Engines in FIRST class at GOODWIN Motors, Chennai November 2016
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Awarded Overall Performance of the Month for three consecutive months, reflecting strong dedication, target achievement, and impactful contributions to company goals
- Acknowledged for taking the initiative in investigating and addressing Field Operations (FO) queries outside regular account duties, ensuring timely and effective responses
Affiliations
- Proactively worked on tasks beyond regular responsibilities to keep backlogs clean, and successfully cleared pending tasks in other accounts within the set time frame
Timeline
Sales Operations Analyst 2
Hp.inc
05.2023 - Current
Senior Pre-Sales Consultant
Think & Learn Pvt Ltd (Byju’s) | February 2022 – April 2023
02.2022 - 04.2023
Bachelor of Science - Mechanical Engineering
Selvam College of Technology
HSC - Mathematical Sciences
Sarojini Vidhyalaya Matric Higher Secondary School
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