Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic

Arun Kumar Sahu

Hyderabad

Summary

  • Extensive expertise in Human Resource Management encompassing Stakeholder Management, HR Shared Services, Compensation and Benefits, Time & Attendance, Project Management, Payroll Management, Performance Management, Vendor & Supplier Development & Governance, HR System and Application Management, Policies & Procedures, Compliance & Governance, Process Documentation, ERP & CRM Implementation, Business Continuity Planning, Solution Design, Team Management, Transitions, and Change Management.
  • Proven track record in Relationship Management, adept at combining strong business acumen with technology-driven solutions for enhanced efficiency and profitability.
  • Demonstrated proficiency in time management, adept at prioritizing tasks effectively while managing diverse functions from various sources.
  • Exceptional communication and liaison skills, with a demonstrated ability to manage inter-departmental coordination and address qualitative and quantitative HR challenges.
  • Experienced in thriving within high-pressure, multicultural environments across AMEA regions, collaborating effectively across diverse functions and organizational levels.
  • Passionate HR professional dedicated to delivering high-quality results and overcoming challenges with enthusiasm.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Deputy Director, HR

PepsiCo Global Capability Center
Hyderabad
06.2019 - Current
  • Led HR Operations Processes at PepsiCo GBS, Hyderabad
  • Managed global organizational restructuring, including design and development
  • Directed HR integration for new acquisitions, ensuring seamless onboarding into PepsiCo's systems
  • Spearheaded ServiceNow implementation for HR, enhancing employee self-service capabilities
  • Designed global HR processes enabling employee self-service through ServiceNow
  • Oversaw the Offer to Exit process, including HR systems, employee benefits, and compliance across four sectors from Hyderabad
  • Maintained custodianship of the entire HR database for PepsiCo Global Services across North America, AMESA, APAC, and the Middle East
  • Managed a team of 12 direct reports and 65 team members, covering HR service delivery, payroll, compensation, and benefits
  • Conducted awareness and educational sessions for HR stakeholders with support from divisional teams
  • Established the PepsiCo Global Services Center from inception, setting up processes such as establishment compliances, payroll compliance, vendor empanelment, and policy creation for the India region
  • Enabled the transition of HR services activities from multiple geographies to Hyderabad
  • Traveled to different locations in the USA to understand local nuances and support process adaptation in Hyderabad
  • Expertise in process harmonization, automation, and change management
  • Developed cost-saving process harmonization models to enhance customer experience
  • Drove automation and process enhancement for robust delivery of end-to-end HR activities
  • Engaged stakeholders to identify process gaps, document business processes, and create detailed manuals and job aids
  • Received the Super Manager Award (Best Leaders in the Organization) consecutively in 2021 and 2022.

People Manager HR

Novartis Global Service Center
Hyderabad
10.2013 - 06.2019
  • Led HR services delivery for Novartis and its group of companies globally from Hyderabad
  • Coordinated operations with stakeholders across five countries, nine divisions, and fifteen subdivisions in the APAC and Middle East regions
  • Managed the HR database for Novartis APAC and Middle East, ensuring data integrity and compliance
  • Oversaw end-to-end HR services processes from hire to retire using SAP and Workday tools
  • Managed interfaces with four payroll teams/service providers to ensure accurate monthly payroll processing
  • Led a team of eight members in HR service delivery and payroll functions
  • Conducted awareness and training sessions for HR stakeholders with divisional support
  • Played a key role in transitioning HR services from country-specific operations to the Novartis Global Service Center for thirteen APAC countries
  • Implemented process harmonization initiatives across the region to streamline operations and enhance customer experience
  • Provided training and support to associates on payroll, performance management, talent management, and HR self-service tools
  • Supported HR systems enhancement requirements as an HRIT Business Partner for the AMEA region, including ServiceNow, Cornerstone on Demand, and MS SharePoint Online HR forms
  • Managed internal governance processes and ensured compliance with Novartis segregation of duty guidelines
  • Oversaw system and tool access for HR applications to maintain compliance standards
  • Led business continuity planning for Novartis HR operations to ensure uninterrupted service delivery
  • Conducted bi-annual system audits and provided recommendations for process readiness
  • Collaborated on integrity, misconduct, and data breach discussions with HR and business managers
  • Worked closely with data privacy/security teams to safeguard Novartis associate data
  • Ensured HR services compliance with local laws and regulations across multiple countries
  • Implemented compliance policies, practices, and procedures and conducted regulatory reporting
  • Collaborated with risk management, internal audit, and legal teams to address compliance issues
  • Facilitated training sessions on employment legislation and case law updates for HR teams
  • Monitored and enhanced the effectiveness of compliance programs and operational excellence initiatives
  • Implemented operational excellence frameworks, including process mapping and controls.

Team Lead HRS

Capgemini Consulting India Private Ltd.
10.2008 - 09.2013
  • Managed the professional wellbeing of 500 expatriate associates across various IT domains deployed in the United Kingdom from India
  • Oversaw the entire employee lifecycle, including onboarding, accommodations, compensation, performance management, training, work permit extensions, and exits
  • Maintained and managed the employee lifecycle database on Workday for seamless integration with other systems
  • Ensured 100% accuracy in monthly payroll processing and compliance with UK legislation, particularly HMRC tax policies
  • Led statutory and compliance tasks, ensuring smooth HR and payroll audits
  • Collaborated cross-functionally to ensure project timeliness and accuracy
  • Specialized in program management, including knowledge transfer and service management
  • Engaged extensively with client personnel to document detailed business processes, creating manuals and job aids
  • Managed resources deployed on projects for Capgemini UK operations
  • Supervised a team delivering payroll and HR admin services, mentoring team members and coordinating daily service delivery
  • Developed cost-saving tools resulting in $10,000 annual savings and designed tools for new joiner employee number assignment
  • Acted as QMS coordinator for ISO 9000-2008 certification, overseeing global verticals
  • Managed team competency levels, training requirements, and feedback
  • Utilized quality initiative tools such as baselining, process mapping, CTQ identification, and process control
  • Documented and implemented operational excellence matrices, including process mapping, failure mode analysis, process controls, fishbone analysis, and SIPOCs
  • Ensured 100% transaction accuracy through comprehensive auditing
  • Conducted employee training on relevant topics and executed various employee engagement activities
  • Designed future state processes and provided specifications to ERP/Workflow management teams for development and integration
  • Engaged in project management, client relationship management, change control management, and quality control
  • Managed employee data, including recruitment and HR lifecycle activities, and worked with HR process outsourcing
  • Responsible for process documentation, end-to-end case management, service excellence, stakeholder satisfaction, process improvement, issue analysis, process optimization, and interaction with subject matter experts.

Senior HR Specialist

People Strong HR Services
06.2008 - 10.2008
  • Managed US payroll processes remotely from New Delhi, India, for US-based employees
  • Processed payroll for 2000 employees across 20 clients on a weekly basis
  • Handled the entire payroll lifecycle from hiring to resignation, including managing forms such as W4, I9, state withholding, and enrollment forms for new hires
  • Processed payroll with taxes, direct deposits, benefits, garnishments, one-time deductions, and standard deductions according to client requirements using company software
  • Issued weekly salary checks and receipts to clients
  • Resolved client queries via email and facilitated client acquisition for franchisees
  • Managed all documentation related to client registration forms.

Skills

  • HR Operations
  • HR Analytics
  • Merger and Acquisition
  • Organization Management
  • Delivery Management
  • Payroll Management
  • Team management
  • Client & Stakeholder Management
  • Personnel Management
  • Change Management
  • Compensation & Benefits
  • Shared Service Management
  • Performance Management
  • Process Management & Automation
  • Lean Six Sigma Methodology
  • Toll Gate Project Management Methodologies

Certification

  • Certified Lead Implementer Professional ISO 22301 Business Continuity Management Systems
  • Microsoft Office Expert Certified Professional-Having knowledges in Excel (pivot tables, advanced formulas, conditional formatting, macros, statistical analysis, and integration with databases), Access, Project, PowerPoint, Publisher, Mail Merge, Visio, OneNote, etc.
  • Completed ERP external certification for HR application customization and Reporting.
  • Six Sigma Yellow and Green Belt Project Training.
  • Workforce Analytics, Planning & Development
  • Process Documentation, Optimization & Management
  • Completed compliance training conducted by Novartis.
  • Project Management and Effective Time Management Training
  • Database Administration & Development
  • Leadership & Problem Solving
  • Effective Communication & Stakeholder Engagement Certification
  • Knowledge IT Applications - SAP, Workday, SuccessFactors, Oracle HRMS, ServiceNow, Lawson, PeopleSoft, HR Workflow management i.e. design, approval/re-route.

Education

IIM Kolkata, 2002, Council of Higher Secondary Education, Orissa, Board of Secondary Education, Orissa

Timeline

Deputy Director, HR

PepsiCo Global Capability Center
06.2019 - Current

People Manager HR

Novartis Global Service Center
10.2013 - 06.2019

Team Lead HRS

Capgemini Consulting India Private Ltd.
10.2008 - 09.2013

Senior HR Specialist

People Strong HR Services
06.2008 - 10.2008
  • Certified Lead Implementer Professional ISO 22301 Business Continuity Management Systems
  • Microsoft Office Expert Certified Professional-Having knowledges in Excel (pivot tables, advanced formulas, conditional formatting, macros, statistical analysis, and integration with databases), Access, Project, PowerPoint, Publisher, Mail Merge, Visio, OneNote, etc.
  • Completed ERP external certification for HR application customization and Reporting.
  • Six Sigma Yellow and Green Belt Project Training.
  • Workforce Analytics, Planning & Development
  • Process Documentation, Optimization & Management
  • Completed compliance training conducted by Novartis.
  • Project Management and Effective Time Management Training
  • Database Administration & Development
  • Leadership & Problem Solving
  • Effective Communication & Stakeholder Engagement Certification
  • Knowledge IT Applications - SAP, Workday, SuccessFactors, Oracle HRMS, ServiceNow, Lawson, PeopleSoft, HR Workflow management i.e. design, approval/re-route.

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