ARUN KUMAR SINGH
Patna
Summary
A challenging and progressive career with an organization, where my knowledge and work will contribute to its growth and the work environment, and the challenges will help in developing my skills and in establishing me as an individual in the Telecom industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
O&M HEAD, Bihar & Jharkhand
TOWER VISION INDIA PVT LTD.
PATNA
11.2017 - Current
- Handling >1800+ sites along with 18 CIs, 2 O&M Leads & 5 SMEs
- Handling all faults related to utility (DG, BB, PIU, SMPS, Solar panel, MPPT) & making sure for site restoration within SLA
- Monthly reports, MIS and preventive maintenance reports generation and analysis
- Responsible for PM of all sites on planned basis
- Getting SLAs / KPIs signed off on regular basis from all the customers as per schedule
- Meeting customers' expectations by delivering the required uptime within agreed SLAs
- Optimize the Energy cost-Projecting and monitoring the site wise diesel & EB consumption & reduction
- Ensure all energy systems Compliances to monitor & control Energy Cost
- Identifying revenue leakages in the billing and locking them.
- Dispute resolution -Resolving the query over energy & other billing of all OPCOs as well as of internal customer across circle
- Regular structured governance meeting with IME/ OME focusing on efficient diesel operations 2
- Conducting regular site visits for understanding site specific challenges and rectification of those challenges
- Timely and proactively addressing customer issues.
- Periodical Operation review meeting with different Operator regarding sharing & utility issue on monthly basis
- Building and ensuring safety culture & ensuring adequate tools, test equipment's and safety gears are available in the field for proper work with due safety
- Ensuring adequate safety training for field teams
- Ensure that KPIs are achieved as per the targets set by the management.
- Evolve systems and procedures to enable the O&M team to achieve targets
- Carry out root cause analysis of the site failures and draw up an action plan to avoid repetitive failures
- Ensure adherence and compliance with processes and guidelines
- Ensure preventive and corrective maintenance are met as per process and targets
- Coordination with deployment team for quality of installation and commissioning activities and take over sites with no service affecting punch points
- Generate trackers to monitor the activities at appropriate frequencies to have effective control on O&M activities
- Manage Partners, IMEs / OMEs / SMEs to achieve defined targets as per laid down procedures
- Ensure adequate training to partners on technical, operational and safety aspects
- Conduct structured partner governance as per defined schedule
- Ensuring that the partner's invoices are certified for timely payments
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Recognized by management for providing exceptional customer service.
- Monitoring and optimum utilization of capex and opex (repair & maintenance)
- Monitoring and analyses of energy reports and draw action plan for energy cost optimization
- Corrective measures for implementation & monitoring on high consuming energy sites
- Ensure an equilibrium is maintained between energy costs and uptime
- Proper training to the team on SLA, signoff as per the agreements / contracts
- Proper billing with periodic audit of sites and billing to customers as per actual inventory / configuration installed
- Develop a high-performance work environment to build a capable and motivated team
- Training need identification of O&M team and bridging the gaps by appropriate training and developmental activities
- Establish individual performance expectations and regular reviews on individual performance and recommend appropriate rewards and recognition
ZONAL OPERATIONS MANAGER (ZOM)
Bharti Infratel Ltd.
Purnea
10.2012 - 11.2017
- Handling 600+ sites (1210 Tenancy) along with 5 CI & 47 technicians
- Handling all the challenges related to utility (DG, BB,PIU,SMPS) under my zone & make sure for site restoration within SLA
- Monthly reports, MIS and preventive maintenance reports generation and analysis
- Responsible for PM of all sites on regular basis
- Meeting & discussion with different Operator regarding sharing & utility issues and closer action plan on daily basis
- Meeting & discussion with different OEM & OME Team regarding electrical and power issue (DG, PIU, BB)
- Make sure for site up time must maintain more than SLA
- Liaisoning with BSEB regarding EB connection/disconnection & bill payment on time
- Landowner/caretaker issue must resolve within a SLA time frame
- Rent negotiation must be close at cluster/zonal level with provided bandwidth
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
- Created corrective actions based on adverse KPI trends.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
Cluster Incharge
Incharge Ltd.
Khagaria
03.2011 - 09.2012
- Handling more than 115 sites along with 9 technicians
- Handling all the issue related to utility (DG,BB,PIU,SMPS) under my cluster & make sure for site restoration within Limited time frame
- Monthly reports, MIS and preventive maintenance reports generation and analysis
- Responsible for PM of all sites on regular basis
- Liaisoning with different Operator regarding sharing & utility issue on daily basis
- MOM with customer on weekly basis to fixing all issue
- Monitoring & execution of project related works in circle
- Liaisoning with Vendor Team regarding electrical and power issue (DG, PIU, BB)
- PM of DG & BB on regular Basis
- Make sure for site up time must maintain up to 99.99%
- Liaisoning with different sharing operator regarding utility issue
- Liaisoning with BSEB regarding EB connection/disconnection & bill payment on time
- Opex cost reduction as per SLA
- Landowner/caretaker issue must resolve within a SLA time frame
- Rent negotiation must be close at cluster level with provided bandwidth.
- Developed and implemented strategies to increase operational efficiency of the cluster.
- Conducted regular meetings with team members to review progress and identify areas for improvement.
- Coordinated cross-functional teams to develop new products and services based on customer needs and market trends.
- Ensured compliance with corporate policies and procedures within the cluster.
- Provided leadership in developing staff capabilities through coaching, mentoring, training, and development programs.
- Implemented best practices for process optimization across all departments in the cluster.
- Identified potential risks associated with operations within the cluster, working closely with stakeholders to mitigate them.
- Led initiatives to improve customer service standards in line with organizational goals.
- Facilitated collaboration between different teams within the cluster to foster a culture of mutual respect and cooperation.
- Worked closely with senior management to provide timely updates on key performance indicators.
- Established strong relationships with external vendors and suppliers to optimize cost savings while maintaining quality standards.
- Designed effective communication plans for sharing information within the organization as well as externally.
- Oversaw daily operations including staffing requirements, supply chain management, inventory control.
- Served as a point of contact between customers and clients and internal personnel in resolving issues or complaints quickly.
- Evaluated reports generated from various systems such as ERP or CRM software to track performance.
- Reviewed, troubleshot and corrected process issues impacting Uptime.
- Reviewed, troubleshot and corrected process issues impacting uptime production.
- Reviewed customer feedback to ensure high levels of satisfaction with products and services provided by the cluster.
- Managed budgeting activities, ensuring that resources are allocated effectively and efficiently.
- Analyzed data from multiple sources to identify key trends, insights, and opportunities for improvement within the cluster.
- Evaluated reports generated from various systems such as ERP or CRM software to track performance metrics.
- Reviewed, troubleshot and corrected process issues impacting uptime.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Used daily system logs to document production information, discussing issues with management.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Helped coordinate support processes such as procurement, contractor qualification and feasibility assessments for cluster.
- Scheduled equipment repairs and resolved complex operational issues across multiple shop sites.
- Completed thorough root cause analysis on failures and quality-controlled repair activities.
Cluster Technical Lead
ALCATEL LUCENT
GAYA
05.2010 - 03.2011
- Was Handling 224 sites, 5 PDH engineers, 4 riggers & 3 Technician in my cluster
- Handling all the issue related to utility (DG, BB, PIU,SMPS) under my cluster & make sure for site restoration within Limited time frame
- Monthly reports, MIS and preventive maintenance reports generation and analysis
- O&M of all the all the utility related equipment like DG, PIU, BB, SMPS etc
- Providing Technical support to another PDH/MW/utility Engineer
- Acceptance testing of all the equipment's of Huawei/TSP
- Responsible for PM of all sites on regular basis
- Liaisoning with different IP (Infratel, Wttil, Aircel, ATC, quipo, tvi, ATC, GTL, Rcom, etc) regarding utility related issue issue
- Responsible for maintaining the quality of the Network i.e., maintaining required RX Level, proper labeling & routing of the microwave
- All ways maintain the network availability more than 99.90% in my cluster & take the necessary action for that
- Commissioning of sites for roll-out/New Site on Air
- Site reconfiguration and planned activities for up gradation
- Support to sharing operators for extension of media, sharing of space etc.
EXECUTIVES (Cluster Technical Lead)
SISTEMA SHYAM TELESERVICES LTD/MTS
DHANBAD
05.2009 - 05.2010
- Handling 7 project engineers in my cluster (9 districts) along with 2 TSP companies for infra work
- Handling O&M & project of all type of Microwave Links & new infra under my cluster
- Liaisoning with Vendor Team (Huawei, Conflux, RNI-Infra, Hayat & local vendors) regarding electrical, power, cvil related issue for on time Project's Roll out completion
- Planning with project team for new infra/ new site in my cluster
- Acceptance Testing of all the equipments of Huawei and infra (TSP)
- Make sure that the infra (including Civil work) work must complete with in time with good quality for that we make weekly roll out plan with our TSP
- Handling all the issue related to utility (DG,BB,PIU,SMPS) under my cluster & make sure for site restoration within Limited time frame & also responsible for PM on regular basis
- Make sure for site will not remain down on account of fuel shortage
- Responsible for O&M of Huawei Microwave System with 0.6, 1.2, 1.8 diameter microwave antenna using RTN 605, RTN 620
- Responsible for creating Cross-connections in Mux OSN 500, 3500 and IDU RTN 620
- Responsible for maintaining the quality of the Network i.e
- Maintaining required RX Level, proper labeling & routing of the microwave
- Land survey for new site as per RF plan
- Make communication between on SSTL Project team & Huawei higher authorities regarding all the issues of the network (Electrical, infra, transmission Issue,)
- Quality check of all the equipments of HUAWEI
- Installation and commissioning of HUAWEI equipments for new sites
- Handling E-1 Path routing for the upcoming Sites (BSC-New BTS)
- If MW link is not possible then suggest OFC plan & physical site survey for OFC implementation
- Liaisoning with Huawei Team to complete bts integration with in time line with good quality
- MTS launch in Jharkhand (in 9 districts)
- Great ability to resolve any kind of issue with in a very short span of time/SLA.
- Developed and maintained technical documentation for software systems.
- Identified opportunities to improve system performance, scalability, and reliability.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Performed root cause analysis for production incidents and identified permanent fixes.
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
- Facilitated communication between different teams to ensure successful completion of projects.
- Led user acceptance testing activities prior to deployment into production environment.
- Coordinated with vendors for resolution of any third-party product related issues.
- Developed work teams and delegated tasks according to employee strengths.
- Determined technical requirements for projects and set work deadlines.
- Connected with clients to identify needs and provide helpful solutions.
BSS Engineer
ERICSSON INDIA PVT. LTD.
Aurangabad Cluster
05.2008 - 04.2009
- Alarm Handling & Call Testing of 115 Sites in 6 Distt
- Handling all the issue related to utility (DG,BB,PIU,SMPS) under my cluster & make sure for site restoration within SLA time frame
- Responsible for PM of all sites on Quarterly basis
- Meeting with Vendor Team regarding electrical and power issue (DG, PIU, BB)
- Fault troubleshooting for various cards in BTS, BSC and transmission system
- Make communication between on ERICSSON O&M team & Aircelians higher authorities regarding all the issues of the network
- Radio Network Faults: - Faults in BSC Signaling, GPRS, BTS and Transcoders
- Handling E-1 Path routing for the upcoming Sites (BSC-New BTS)
- Software up gradation of all the equipment of Ericsson based on alarms
- Analyzing and troubleshooting of transmission related problems in the network
- Operation & Maintenance of Ericsson BTS, Transmission and handling all BSS functionality.
Education
B.Tech - Electronics And Tele Communications Engineering
BPUT
ORISSA04.2008
Skills
- Self-motivated, Team Player, Hard Worker, Flexible and keen towards learning new things
- Attention to Detail
- Time Management
- Collaboration
- Team Building
- Maintenance & Repair
- Analytical Thinking
- Fluent in English & Hindi
- Friendly, Positive Attitude
- Verbal Communication
- Decision-Making
- Customer Relations
- Problem Resolution
- Self-Directed
- Problem-Solving
- Flexible and Adaptable
- Supervision and Leadership
- Analytical and Critical Thinking
- Team building
- Team Management
- Project Planning
Accomplishments
1-Several Time Quiz Champion at School & College Level.
2-3 Times Best Zonal Manager Awards from Bharti Infratel.
3-Received Consecutive 3 times best Zonal Manager from Our Major customer Airte.
4-Received award for 62% diesel reduction in last 3 FY.
5-Also got several awards & appreciation mail from top management for good performance.
Father Name
Shri Bishnu Deo Singh
Sex
Male
Marital Status
Married
Personal Information
Nationality: Indian
Hobbies and Interests
Watching cricket & Gardenning
Disclaimer
I hereby declare that all the information furnished above is correct to the best of my knowledge.
Languages
English, Hindi
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
O&M HEAD, Bihar & Jharkhand
TOWER VISION INDIA PVT LTD.
11.2017 - Current
ZONAL OPERATIONS MANAGER (ZOM)
Bharti Infratel Ltd.
10.2012 - 11.2017
Cluster Incharge
Incharge Ltd.
03.2011 - 09.2012
Cluster Technical Lead
ALCATEL LUCENT
05.2010 - 03.2011
EXECUTIVES (Cluster Technical Lead)
SISTEMA SHYAM TELESERVICES LTD/MTS
05.2009 - 05.2010
BSS Engineer
ERICSSON INDIA PVT. LTD.
05.2008 - 04.2009
B.Tech - Electronics And Tele Communications Engineering
BPUT
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