Arun Kumar Singh S

• Led Strategy & Operations for a global Professional Services organization, managing a team of Solution Architects, Solution Analysts, and Project Managers to drive scalable service delivery.
• Spearheaded adoption of ThoughtSpot to enable data-driven decision-making across Professional Services, improving visibility into utilization, revenue, and delivery performance.

• Partnered with senior leadership to translate strategic priorities into execution plans, aligning Professional Services goals with overall SaaS business objectives.
• Leveraged ThoughtSpot to analyze business performance, identify trends, and provide actionable insights for leadership decision-making.
• Defined key business metrics such as utilization %, forecast accuracy, attach rate, and revenue realization.

• Managed end-to-end Professional Services operations including timecard tracking, resource forecasting, project allocation, and delivery governance.
• Built and maintained Liveboards in ThoughtSpot to track KPIs, enhancing visibility into utilization, billable efficiency, project margins, and backlog health.
• Established standardized processes for project lifecycle management, ensuring consistent delivery and enhancing operational efficiency.
• Collaborated with Sales, Customer Success, and Finance teams to ensure seamless execution from deal closure to project delivery.

• Designed and deployed scalable dashboards and self-service analytics solutions using ThoughtSpot, streamlining reporting processes and accelerating turnaround time.
• Enabled real-time visibility into resource utilization, capacity planning, and project performance through automated reporting.
• Built data models and optimized queries to integrate multiple systems (CRM, PSA tools, financial systems) into a unified analytics layer.
• Provided executive-level reporting and business reviews using ThoughtSpot, supporting strategic planning and governance.

• Ensured high-quality project execution by monitoring delivery metrics, project timelines, and customer outcomes.
• Supported continuous improvement of service offerings based on data insights and customer feedback.
• Governed multiple concurrent projects, ensuring alignment with scope, timelines, and financial targets.

• Led automation and digital transformation initiatives using ThoughtSpot to improve operational efficiency and scalability.
• Drove adoption of standardized tools, dashboards, and processes across global teams.
• Championed a culture of data-driven decision-making and continuous improvement.

• Managed and mentored cross-functional teams including Solution Architects, Solution Analysts, and Project Managers across regions.
• Fostered collaboration across global stakeholders, aligning execution with strategic objectives.
• Built high-performing teams focused on operational excellence, customer success, and innovation.

• Led end-to-end operations and delivery of 50+ global professional services engagements, ensuring adherence to scope, timelines, and quality standards.
• Established scalable operating models and governance frameworks, enhancing consistency in global service delivery and supporting business growth.
• Partnered with 15+ cross-functional stakeholders to align delivery with business objectives, achieving approximately 95% stakeholder satisfaction.
• Built a global professional services team from 4 to 28 members across APAC, EMEA, and AMER, enabling timely project delivery.
• Owned resource management processes, increasing utilization by 15% through effective demand planning and capacity forecasting.
• Designed proactive risk management frameworks that mitigated delays in 90% of engagements, resulting in savings of ~$50k per project.
• Streamlined workflows within professional services, reducing operational inefficiencies by 20% while enhancing delivery predictability.
• Delivered executive-level business reviews and performance reporting to drive strategic alignment and informed decision-making.

• Led end-to-end delivery of 50+ global Professional Services projects, including regional service coordination and enterprise system upgrades, ensuring 100% adherence to scope, timelines, and quality standards.
• Established standardized project governance frameworks, enhancing consistency and operational excellence across regions.

• Partnered with 15+ cross-functional stakeholders across Sales, Finance, Customer Success, and Operations, achieving ~95% stakeholder satisfaction.
• Delivered executive-level updates, project reviews, and performance insights to ensure alignment with business objectives.

• Built and scaled a Professional Services team from 4 to 28 members, including Solution Architects, Solution Analysts, and Project Managers across APAC, EMEA, and AMER.
• Led distributed teams to deliver projects 10% ahead of schedule while maintaining high-quality outcomes and strong engagement.

• Owned resource planning, demand forecasting, and capacity management, improving utilization by 15% across global teams.
• Governed timecard compliance, project allocations, and billable tracking to ensure accurate revenue recognition and operational discipline.

• Designed and implemented proactive risk management frameworks, mitigating delays in 90% of projects and saving an average of ~$50K per project.
• Identified risks early and drove mitigation strategies to ensure seamless delivery.

• Streamlined Professional Services workflows, improving delivery consistency and reducing operational inefficiencies.
• Led process improvement initiatives, enhancing scalability, accuracy, and execution efficiency across service operations.

• Managed project budgets exceeding $5M annually with
• Monitored project margins, cost controls, and revenue realization to drive profitability.

• Developed and maintained executive dashboards and reporting frameworks to track key KPIs such as utilization, project health, revenue, and margins.
• Improved decision-making speed by 25% through structured reporting and real-time performance visibility.

• Led global change initiatives to implement new tools, processes, and service delivery models, achieving 90%+ adoption and reducing transition timelines by 30%.
• Promoted a culture of continuous improvement and data-driven decision-making across teams.

• Drove adoption and integration of enterprise tools, improving data accuracy and reducing manual reporting efforts.
• Automated cross-functional reporting workflows to enhance operational efficiency and scalability.

• Conducted competitive data analysis, providing critical insights that drove business growth.
• Managed end-to-end campaign cycles, ensuring complete delivery and adherence to objectives.
• Collaborated with account managers to enhance templates for campaign optimization.
• Analyzed client goals and marketing strategies to align campaigns with target demographics.
• Delivered comprehensive weekly and monthly reports on campaign intelligence.
• Developed dashboards and monthly metrics to track campaign performance.

•  Reconciling the personal loan information report with Main Frame tool
•  Balancing the Reports by using the template
•  Responsible for the oversight of all payments issued
•  Responsible for 3rd party reporting/remitting to Trustees and Master Servicers
•  Preparing documents for Payment Request, Advances, Recurring and current month payments
•  Managing weekly and Monthly Dashboard reports

Facilitated ongoing updates on process-related resolutions and innovations as subject matter expert.
Trained new team members and maintained process documentation to meet required standards.
Provided comprehensive back-end support from claim entry through closure for partners.
Acted as super user for surveyor tool, liaising with IT for issue resolution and conducting user acceptance testing during migration.

• Analyzed market trends to inform strategic sales decisions.
• Collaborated with cross-functional teams to optimize sales strategies.
• Developed comprehensive sales reports for senior management review.