ARUNKUMAR SIVADOSS
Chennai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
E-commerce Associate - Marketing Team
SEA HYDRO SYSTEM INDIA PVT LTD ( Amazon US - Tusker Global LLC )
Chennai
03.2021 - Current
- Assisted customers with product selection, ordering and payment processing via phone and email.
- Created promotional materials to increase brand awareness and customer engagement.
- Coordinated shipping logistics for online orders.
- Developed new e-commerce strategies to optimize sales performance.
- Monitored inventory levels and placed orders when necessary.
- Investigated customer complaints and created solutions to resolve them quickly.
- Implemented marketing campaigns across multiple digital platforms.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Monitored customer reviews and feedback to improve product performance.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Implemented promotional activities such as coupons and discounts to increase sales volume.
- Researched and identified potential suppliers for sourcing new items.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Prepared reports on key metrics such as revenue growth, cost of goods sold, inventory turns.
E-commerce Executive- Marketing Team
Zyberspace Chennai ( Amazon US & Canada )
Chennai
08.2019 - 02.2021
- Conducted market research to identify new products and trends in the Amazon Marketplace.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Monitored customer reviews and feedback to improve product performance.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Implemented promotional activities such as coupons and discounts to increase sales volume.
- Researched and identified potential suppliers for sourcing new items.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Responded promptly to customer inquiries through email or phone calls.
- Optimized product page content using SEO best practices for improved organic ranking.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
- Delivered e-mail confirmation of completed transactions and shipment.
Technical Support Engineer
Ewallhost Web Technologies Pvt Ltd
Chennai
07.2016 - 07.2019
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted users with password resets and account lockout resolutions.
- Evaluated new technologies in order to recommend solutions that meet customer needs.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Configured and installed hardware and software solutions to meet organizational needs.
- Provided technical support to customers for domain related issues.
- Configured hosting environments for website deployment.
Sales Executive
Glad India Technologies Pvt Ltd
Chennai
08.2015 - 05.2016
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Identified new potential markets and developed plans for targeting them.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Provided technical support during product demonstrations at client sites.
- Contacted current and potential clients to promote products and services.
- Sourced new sales opportunities through inbound lead follow-up.
Education
B.E - Computer Science & Engineering
Tagore Engineering College
Chennai06.2014
Skills
- Affiliate marketing
- Inventory Management
- Shipping coordination
- Performance reporting
- Returns handling
- Review orders
- Order tracking
- Resolve customer complaints
Languages
- English, Advanced
- Tamil, Native
Personal Information
Title: E-COMMERCE ASSOCIATE
Timeline
E-commerce Associate - Marketing Team
SEA HYDRO SYSTEM INDIA PVT LTD ( Amazon US - Tusker Global LLC )
03.2021 - Current
E-commerce Executive- Marketing Team
Zyberspace Chennai ( Amazon US & Canada )
08.2019 - 02.2021
Technical Support Engineer
Ewallhost Web Technologies Pvt Ltd
07.2016 - 07.2019
Sales Executive
Glad India Technologies Pvt Ltd
08.2015 - 05.2016
B.E - Computer Science & Engineering
Tagore Engineering College
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