Arun Kumar Reddy Singireddy
Senior Software Engineer
Hyderabad,India
Summary
Persistent professional equipped with 4.5 years of comprehensive experience in Technical/Production support. Provides strong technical support in the field of Operating systems management, Network Maintenance and Product Support. Responsible and articulate individual with strengths in Network administration and proficient troubleshooting.
Overview
3
3
Certifications
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Sr. Software Engineer
BA Continuum India Pvt. Ltd.
Hyderabad, Telangana
07.2019 - Current
- Providing technical support to vendors in troubleshooting network related issues and technical remote support to ATMs using tools such as Axeda Desktop Viewer, Super Putty.
- Responsible for monitoring ATM network and production environment to ensure continuous operation.
- Opening Incidents on BMC Remedy ITSM tool and triage vendors for isolating production related issues.
- Coordinating bridge lines and for all scheduled change implementations & incidents in order to make sure all the change activities are performed as per the plan.
- Authenticate dependency for down time of ATMs and work closely to make operational on priority.
- Performing timely health checks on ATM Apps using Splunk and AppDynamics.
- Responsible for software staging / Deployment / BAU Upgrades/ Version control.
- Handling production issues and engaging vendors and other support teams to resolve issues through bridge line.
- Knowledge on using Base24 and Tandem tool to check ATM status and transaction details.
- Generating timely reports using Tableau and providing update to senior leadership team.
Sr Technical Support Associate
Dell International Services
Hyderabad, Telangana
05.2017 - 07.2019
- Providing support to consumers and business clients through phone, Email and Chat.
- Analyse, resolve and log details of technical errors occurring with systems and hardware used by customers.
- Provided troubleshooting services for dell computers and laptops and ensured that service is executed within standard timeframe.
- Handled executive escalations and taking all open unresolved cases to closure.
- Proficient in troubleshooting Desktop, Laptops, Printers, Workstations and external Peripherals
- Expertise in providing support with remote connect using WebEx, Dell Connect, Team Viewer.
- Handling advanced operating system and outlook issues for clients and customers.
- Managing trouble tickets and escalating open issues to product group support (L3).
- Proven ability to produce highest quality results working under extremely tight deadlines.
Education
B.Tech - Engineering
GITAM University
Visakhapatnam 06.2012 - 06.2016
Intermediate - Mathematics And Computer Science
Sri Chaitanya Junior College (Intermediate Board)
Vijayawada 06.2010 - 06.2012
High School Diploma -
Little Flower High School
Hyderabad 06.2009 - 06.2010
Skills
ITIL Framework
Azure
Splunk
BMC Remedy ITSM tool
Base24
Communication Skills
Documentation Skills
Certification
ITIL Foundation
Timeline
ITIL Foundation
08-2020
Azure Fundamentals
06-2020
Sr. Software Engineer
BA Continuum India Pvt. Ltd.
07.2019 - Current
CompTIA A+
03-2019
Sr Technical Support Associate
Dell International Services
05.2017 - 07.2019
B.Tech - Engineering
GITAM University
06.2012 - 06.2016
Intermediate - Mathematics And Computer Science
Sri Chaitanya Junior College (Intermediate Board)
06.2010 - 06.2012
High School Diploma -
Little Flower High School
06.2009 - 06.2010