Arunkumar R.S

• Validated results and performed quality assurance to assess accuracy of data.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Assessed data modeling and statistics to integrate high-level business processes with data rules.
• Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Gained extensive knowledge in data entry, analysis and reporting

• Team Lead for installing CCTV security system in various project and site offices
• Handling, monitoring and solving for various IT related issues
• Worked as Team Lead in implementation of Biometric System for more than 23000 Employees in various Project Sites and Head Office
• Provided secondary training to personnel struggling with technological tools and systems.
• Executed troubleshooting and server support in both in-person and remote situations.
• Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
• Performed preventive maintenance on network system, maintaining average uptime.
• Performed scheduled service work, installations, testing and repairs.
• Identified and corrected system faults to minimize operational system downtime.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external Offices.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Provided secondary training to personnel struggling with technological tools and systems

Condor is a construction and Real Estate Company with more than 33 years’ experience in UAE:

• Worked as IT Engineer and IT Project Team leader and member for various Construction Projects
• Handling, monitoring and solving various IT related issues
• Worked as key member in ERP system coordinator during implementation in company.
• Executed troubleshooting and server support in both in-person and remote situations.
• Provided secondary training to personnel struggling with technological tools and systems.
• Maintained service schedule for software and hardware.
• Produced reports on success rates and remedial requirements.
• Performed scheduled service work, installations, testing and repairs.
• Wrote instruction manuals and technical guidance for preventive maintenance of ERP System.
• Managed and monitored installed systems for highest level of availability.
• Oversaw development and maintenance of organization computer systems and intranet.
• Proved successful working within tight deadlines and fast-paced environment

• Managed over 50 customer calls per day. Increased sales by 20%
• Worked as Sales, , in sales department of Postpaid and prepaid cellular Connection as sales executive performing auxiliary functions of customer query and documentation management for connection purpose.
• Investigated and resolved customer complaints to foster satisfaction.
• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
• Developed, updated and maintained database of existing and potential customers in Excel.
• Created, modified and executed plans to maximize client satisfaction.
• Conducted field visits and met corporate customers for business development.
• Achieved goals for sale of products and services and exceeded performance metrics for customer service.
• Built and maintained relationships with new and existing clients while providing high level of Support.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Monitored customer feedback and generated reports to identify areas of improvement.

• Worked as service engineer monitoring and performing in service division of company,
• Managed to attend more than 10 on site every day.
• Analyzed and managed software patches and versions necessary for successful operating system upgrades.
• Tracked problematic system errors by implementing various user support tracking metrics.
• Effectively communicated with other system engineering personnel and senior executives on joint projects.
• Monitored, tracked and prioritized new work requests at Help Desk within set response times.
• Configured security settings and granted system access to groups and individuals.