ARUN MANKAR

• Handled policy management including drafting, reviewing, implementing, and modifying HR policies in line with organizational goals.
• Led comprehensive HR operations across the employee lifecycle — from pre-onboarding to exit — ensuring compliance, process excellence, and operational efficiency.
• Streamlined HR functions, bringing structure, stability, and improved turnaround times to core processes.
• Managed internal talent acquisition for recruiters, sales executives, interns, and bulk hiring; led campus hiring drives to build a strong talent pipeline.
• Conducted regular HR Connect sessions, employee engagement programs, and cultural initiatives, fostering a positive, gossip-free work environment.
• Administered payroll processing including TDS declarations, investment proof verification, Form 16 issuance, and full & final settlements with 100% accuracy.
• Maintained precise compliance records and handled statutory requirements (PF, ESIC, Gratuity, Bonus, MLWF, Maternity, Minimum Wages, POSH, Leave & Attendance).
• Successfully represented the company during client compliance audits, achieving zero non-compliance observations.
• Implemented and optimized HR One HRMS modules to enhance pre-onboarding, performance management, and employee self-service.
• Partnered with leadership for performance reviews, PIP plans, appraisal discussions, and strategic workforce planning.
• Handled vendor management, asset tracking, background verification, and other administrative operations.
• Drafted, reviewed, and issued key HR documents including employee contracts, appointment letters, service certificates, and statutory forms.
• Coordinated seamlessly with Finance and Operations to ensure smooth cross-functional process execution.

Key Achievements

• Enhanced employee engagement, strengthening workplace culture and improving retention in a fast-paced environment.
• Improved HR process efficiency through automation and HRMS feature optimization.
• Achieved 100% compliance in multiple client and statutory audits.
• Recognized for professional integrity, commitment, and people-focused approach, contributing to stronger employee relations and organizational credibility.

• Managed complete HR operations across the employee lifecycle — from recruitment and onboarding to exit formalities — for a rapidly growing tech-driven transport solutions company.
• Led recruitment & selection for IT, technical, and operational roles, including manpower planning, multi-channel sourcing, interviews, and offer management.
• Designed and implemented comprehensive onboarding programs, induction sessions, and on-the-job training to ensure smooth integration and job readiness for new hires.
• Handled payroll management including salary processing, wage statements, leave calculations, attendance monitoring, benefits administration, and MIS reporting, ensuring accuracy and compliance.
• Oversaw statutory compliance (PF, ESIC, MLWF, UAN activation, labor law filings, monthly challans, annual returns) with 100% adherence to legal requirements.
• Developed and implemented performance management systems including KRA frameworks, appraisal cycles, increment/promotion processes, feedback mechanisms, and PMS reporting.
• Maintained strong employee relations, managing grievances, conflict resolution, disciplinary actions, and industrial relations while fostering a positive work culture.
• Directed administrative operations such as security, transport, canteen services, facility management, employee welfare programs, and vendor management.
• Identified training needs, developed learning materials, and coordinated training & development initiatives to enhance skills and performance.
• Conducted HR audits and policy reviews, implementing updates to ensure compliance and alignment with business objectives.
• Facilitated policy implementation and enforcement, ensuring organizational policies were understood, followed, and periodically updated.
• Partnered with leadership to streamline HR processes, automate manual workflows, and introduce innovative communication tools to improve collaboration.

Key Achievements

• Achieved 100% statutory compliance across all labor law requirements and client audits.
• Successfully implemented a customized performance management system, driving continuous feedback and employee development.
• Spearheaded high-impact recruitment campaigns, securing top-tier talent for critical positions.
• Enhanced employee retention through targeted engagement initiatives, recognition programs, and transparent communication channels.
• Streamlined HR operations by reducing paperwork and introducing automation, improving turnaround time and efficiency.
• Recognized for professionalism, legal expertise, and ability to maintain high employee morale during organizational changes.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

• Gained foundational experience in process management, customer communication, and documentation
• Developed strong attention to detail and compliance-oriented mindset
• Built communication skills working in international BPO environment
• Key Skills Developed: Process Compliance, Documentation Management, Customer Communication, Data Verification
• Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
• Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
• Collaborated on collection and dispute resolution issues.