Arun Narayana Borra
Guntur
Summary
Accomplished Operations Manager with expertise in operational management, budget oversight, and process improvement. Proven ability to enhance efficiency and lead high-performing teams, driving significant organizational growth.
Overview
10
10
years of professional experience
9
9
Certifications
Work History
Operations Manager
GITAM Hospital
Visakhapatnam
12.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented process improvements to enhance operational efficiency within the hospital.
- Oversaw financial management, budget management.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Deputy Quality Manager
Medicover Hospitals
Visakhapatnam
11.2021 - 12.2022
- Facilitated meetings between cross-functional teams focused on identifying solutions for recurring problems or issues impacting quality of service.
- Taken lead in the implementation of NABH Full Accreditation certification requirements within the organization.
- Conducted regular audits of processes and equipment to ensure compliance with safety regulations.
- Performed data analysis to identify trends in service defects and quality issues.
- Maintained records related to all activities pertaining to quality assurance.
- Investigated non-conforming processes in order to determine root cause and develop corrective actions.
- Assisted in the development of Quality Management System documents such as policies, procedures, work instructions.
Assistant Quality Manager
GITAM Hospital
Visakhapatnam
07.2019 - 11.2021
- Conducted regular audits of hospital processes to ensure compliance with standards.
- Assisted in developing quality management protocols for patient care services.
- Collaborated with medical staff to address quality assurance issues effectively.
- Facilitated training sessions for staff on quality improvement initiatives.
- Monitored patient feedback to identify areas for service enhancement.
- Implemented corrective actions based on audit findings and regulatory requirements.
- Supported the Quality Manager in strategic planning and decision-making processes.
Senior Executive-Operations & Quality
Mahatma Gandhi Cancer Hospital & Research Institute
Visakhapatnam
06.2016 - 07.2019
- Collaborated with stakeholders to define project scopes and timelines effectively.
- Analyzed performance metrics to drive continuous improvement initiatives across departments.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Facilitated training sessions to enhance team skills and knowledge in key areas.
Education
LLB - Law
NBM Law College, Andhra University
Visakhapatnam08-2023
MBA - Hospital Administration
Acharya Nagarjuna University
Guntur05-2016
Bachelor of Arts - Commerce And Computers
PBN Degree College, ANU
Nidubrolu03-2014
Skills
- Operational management
- Budget oversight
- Process improvement
- Compliance audits
- Quality management
- Data analysis
- Team building
- Problem solving
- Decision-making
- Finance background
- Management
- Performance monitoring
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Upper Intermediate (B2)
B2
Certification
ISO15189:2012 QUALITY MANAGEMENT & INTERNAL AUDIT MEDICAL LABORATORIES
Accomplishments
BEST PERFORMANCE RECOGNISATION BY THE GITAM MANAGEMENT
Affiliations
ORGANISED NAVY MARATHON EVENT-2025 IN THE VISAKHAPATNAM WITH THE ALLIANCE OF EASTERN NAVAL WING
Timeline
Operations Manager
GITAM Hospital
12.2022 - Current
Deputy Quality Manager
Medicover Hospitals
11.2021 - 12.2022
Assistant Quality Manager
GITAM Hospital
07.2019 - 11.2021
Senior Executive-Operations & Quality
Mahatma Gandhi Cancer Hospital & Research Institute
06.2016 - 07.2019
LLB - Law
NBM Law College, Andhra University
MBA - Hospital Administration
Acharya Nagarjuna University
Bachelor of Arts - Commerce And Computers
PBN Degree College, ANU