L V Arun Prakaash
Chennai
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
PROJECT COORDINATOR
INNER SANCTUM LLP
Chennai
02.2025 - 10.2025
- Managed India funnel for healing and manifestation online coaching program.
- Conducted inbound and outbound calls daily to meet sales targets.
- Generated leads through cold calling, achieving consistent sales results.
- Escalated customer complaints effectively to enhance retention rates.
- Resolved customer complaints professionally, ensuring positive outcomes and company reputation.
- Maintained compliance with privacy and security requirements set by national legislation.
CUSTOMER SUPPORT ASSOCIATE
SUCCESS GYAN
Chennai
07.2023 - 01.2025
- Managed inbound and outbound calls to ensure efficient communication.
- Addressed emails and chat queries to provide timely support.
- Piloted batch processing in Lead Square and Watti CRM for improved workflow.
- Delivered exceptional customer service to resolve issues and enhance overall experience.
CUSTOMER EXPERIENCE EXECUTIVE
SUTHERLAND GLOBAL SERVICES
Chennai
03.2022 - 05.2023
- Handled everyday calls for Amazon .UK ( retail ).
- 2X Star performer of the Year.
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
- Set and monitored SLAs and KPIs to achieve department targets.
- Generate reports internally for the Workflow Management.
- Managed department schedules to maximize coverage during peak hours.
- Managed all client inquiries through resolution to enhance customer satisfaction ratings.
- Communicated regularly with team members to maintain clearly defined expectations.
SALES AND CUSTOMER SUPPORT ASSOCIATE
SITEL INDIA PVT.LTD
02.2021 - 03.2022
- Handled everyday sales and support for (BELL CANADA)
- Chat with the customers to identify and rectify the issue
- Generate leads via cold calling and complete the sales.
- Escalated customer complaints as required, aiding positive outcomes for maximised retention ratings.
- Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.
- Uphold privacy and security requirements established by national legislation.
Education
B.Tech - Information Technology
ST.Peters Institute of Higher education & Research
Chennai, TN01.2020
12Th - Computer Science
MAHARISHI VIDYA MANDIR
Chennai, TN01.2013
10Th -
CHINMAYA VIDYALAYA
Chennai, TN01.2011
Skills
- MS Excel
- Project management
- Lead generation
- Sales targeting
- Team leadership
- Critical thinking
Accomplishments
- Star performer of the year 2022 (Sutherland Global Services)
- Best employee of the year 2022 (Sutherland Global Services)
- Implemented a new, interactive employee scheduling system to monitor, gauge, and project staffing needs
- Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of AHT (average handled time)
- Planned and coordinated R&R
Extracurricular Activities
Successfully published Journal on NETWORK PROTOCOL in SCOPUS, JOURNAL (2016) Participated in the national level workshop on Network Protocol Analysis And Digital Forensics Volunteered and organised many inter department fest Participated in many inter college and interdepartmental sports activities like football, volleyball, basketball, discus throw, shot put and many other cultural activities First place winner of ADZAP in inter departmental culturals President of the department English club in college
Languages
- Telugu
- English
- Tamil
Additional Information - Religion
Hindu
Timeline
PROJECT COORDINATOR
INNER SANCTUM LLP
02.2025 - 10.2025
CUSTOMER SUPPORT ASSOCIATE
SUCCESS GYAN
07.2023 - 01.2025
CUSTOMER EXPERIENCE EXECUTIVE
SUTHERLAND GLOBAL SERVICES
03.2022 - 05.2023
SALES AND CUSTOMER SUPPORT ASSOCIATE
SITEL INDIA PVT.LTD
02.2021 - 03.2022
B.Tech - Information Technology
ST.Peters Institute of Higher education & Research
12Th - Computer Science
MAHARISHI VIDYA MANDIR
10Th -
CHINMAYA VIDYALAYA