ARUN PRAKASH N

7.6+ years of Experience As “Customer Success Associate” in Amazon India, Coimbatore(Chat and Email)

• Handled Multiple chat and email contacts on daily basis thereby assisting various issues for the clients ranging across different regions like India,USA,Canada including services rendered in Retails,Heavy and Bulk Departments
• Helped in Last mile delivery for Amazon Logistics via Amazon Flex Email contacts including on boarding and off boarding of Amazon Drivers based on their Delivery Standing ratings .Also assisted various clients in Amazon Pets Department by ensuring timely delivery of the Pet items
• Also Handled Difficult, frustrated customers including number of escalation contacts as a part of "Search and Rescue" operations by creating Tickets via ticketing tool and escalating their issues to relevant departments.Personally continued to Follow up with those Tickets thereby ensuring the issues are resolved with appropriate solutions in timely manner
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced environment.

• 1.6 years of Experience As “DATA ADMINISTRATOR” in “SV SOFTWARE SOLUTIONS”, Erode Branch from January 2014 till June 2015