ARUNPRASAD K
Chennai
Summary
Dynamic telecom professional with 16 years of experience in managing telecom operations as an Executive in BSNL, a leading Telecom PSU. Proficient in telecom switch operations and broadband technologies, including DSL and PON. Demonstrated expertise in collaborating with Government institutions to establish critical telecom services, notably setting up telecom infrastructure for the Prime Minister's temporary camp office during the Hon. Prime Minister’s visit to Puducherry. Currently overseeing L2/IT operations and CDR databases for Consumer Fixed Access services at the Tamil Nadu Circle Office, Chennai.
Overview
17
17
years of professional experience
Work History
Junior Telecom Officer (JTO) – IT & L2/CDR
Bharat Sanchar Nigam Limited (BSNL)
04.2021 - Current
- Analyzing data related to provision, faults, NIL CDR, IPDR, repeat fault rates, broadband plan changes, and new plan performance with revenue analysis
- Preparing and sharing customized reports from the CDR database with SSAs upon request
- Resolving service issues using FMS portal and collaborating with Datacenter and Development teams
- Addressing CDR-Service Manager dockets using L2 credentials
- Troubleshooting field issues related to CDR, PYRO, and e-pay services
- Overseeing the procurement and maintenance of computers, network devices, and printers in the Circle Office
- Ensuring robust network connectivity for Internet/Intranet and BSNL portals (FMS, Sancharsoft, ERP, CDR)
- Managing BSNL email and Corporate Intranet accounts for Tamil Nadu Circle Executives
Junior Telecom Officer (JTO)
Bharat Sanchar Nigam Limited (BSNL)
06.2008 - Current
Junior Telecom Officer (JTO) – Enterprise Business & FTTH
Bharat Sanchar Nigam Limited (BSNL)
04.2019 - 03.2021
- Driving new business acquisition for ILL, MPLS VPN, VPNoBB, FTTH, GSM, SIP/PRI, Dark Fiber leasing, Toll-Free services, and enterprise solutions
- Enrolling Franchisees and TIPs for FTTH connections and managing the commissioning and configuration of new OLTEs
- Providing remote desktop support for provisioning and maintaining FTTH connections for Government Institutions
- Generating and processing leased circuit orders for enterprise and Government customers
- Delivering on-site field support to Enterprise Business customers when required
Junior Telecom Officer (JTO) – Outdoor
Bharat Sanchar Nigam Limited (BSNL)
01.2017 - 03.2019
- Maintaining RSU, DSLAMs, and transmission equipment in Pondicherry Town, Muthialpet, and Auroville Exchange areas
- Supervising battery, power plant, engine alternator, and A/C unit maintenance for exchange sites
- Overseeing line staff for provisioning and maintaining copper landline connections and leased circuits
- Managing the maintenance of O/D plants, including DP, pillars, and cables
- Handling office operations, inventory, and stores
- Engaging in sales and marketing activities to acquire new landline and mobile connections
Junior Engineer (Groups)
Bharat Sanchar Nigam Limited (BSNL)
06.2008 - 01.2017
- Maintaining RSU, ANRAX, DSLAMs, and transmission equipment in Tindivanam SDCA rural exchange areas
- Ensuring the upkeep of batteries, power plants, engine alternators, and A/C units for exchange sites
- Managing provisioning and maintenance of copper landline, broadband connections, and leased circuits
- Handling O/D plant maintenance, including DP, pillars, and cables
- Supervising office operations, inventories, and stores
- Conducting sales and marketing efforts for new LL/Mobile connections acquisition
Education
Bachelor of Engineering (B.E.) - Electronics & Communication
Adhiparasakthi Engineering College
01.2007
Skills
- MSQSL
- Power BI
- Python
- Microsoft Office Packages
- Network troubleshooting
- Fiber optics
- Telecom billing
- Customer service
Professional Development
Data Science & Machine Learning, GUVI Geek Network Pvt. Ltd. (An initiative by IIT Madras and IIM Ahmedabad), Currently pursuing skills development in data analysis, predictive modeling, and machine learning techniques.
Languages
Tamil
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Junior Telecom Officer (JTO) – IT & L2/CDR
Bharat Sanchar Nigam Limited (BSNL)
04.2021 - Current
Junior Telecom Officer (JTO) – Enterprise Business & FTTH
Bharat Sanchar Nigam Limited (BSNL)
04.2019 - 03.2021
Junior Telecom Officer (JTO) – Outdoor
Bharat Sanchar Nigam Limited (BSNL)
01.2017 - 03.2019
Junior Telecom Officer (JTO)
Bharat Sanchar Nigam Limited (BSNL)
06.2008 - Current
Junior Engineer (Groups)
Bharat Sanchar Nigam Limited (BSNL)
06.2008 - 01.2017
Bachelor of Engineering (B.E.) - Electronics & Communication
Adhiparasakthi Engineering College
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