ARUN PRASANTH
Chennai
Summary
Results-driven professional with 10 years of experience in technical authoring and service operations. Expert in creating accurate documentation, simplifying processes, and enhancing global readiness. Known for strong ownership and trust-building within teams. Proven problem-solver focused on operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
7
7
Certifications
Work History
Service Information Developer
Caterpillar Engineering Solutions Private Ltd
03.2022 - Current
- FA Expertise: Authored India’s first new FA procedures for 6030/6040 HMS, supporting global readiness.
- Technical Authoring: Developed high-clarity D&A/FA service procedures, improving global service efficiency.
- NPI Support: Ensured timely documentation delivery for major New Product Introductions.
- Revision Management: Updated existing documents, reducing field errors and enhancing clarity.
- SIS Feedback Analyst: Reviewed dealer SIS feedback tickets, and updated documents to enhance quality and accuracy.
- Quality Review: Reviewed 10% of team documents for quality and compliance, providing feedback that minimized rework.
- Knowledge Enablement: Conducted learning sessions and assessments to enhance team capability. Assisted in pilot testing VR-based learning modules.
Service Information Developer
PRIMUS Global India Pvt Ltd
Bengaluru
05.2020 - 03.2022
Service Advisor
Maruti Suzuki
Chennai
09.2017 - 03.2020
- Customer Management: Fostered customer trust and enhanced retention through clear service communication and proactive follow-ups.
- Cost & Estimate Accuracy: Enabled informed customer decisions with precise estimates.
- Parts & Inventory Handling: Minimized customer waiting time by ensuring timely parts coordination.
- Insurance Processing: Accelerated claim approvals with efficient documentation.
- Diagnostics & Quality: Ensured zero repeat repairs with accurate fault identification and final inspection.
- Workflow Leadership: Optimized Bay operations to eliminate service delays.
- Inter-Team Coordination: Managed alignment across service, parts, and technical teams for smooth workflow.
- Technical Road Tests: Ensured vehicle reliability thorough on-road verification.
Bodyshop Advisor
Akshaya Motors
Chennai
05.2016 - 09.2017
- Accurate Damage Assessment: Reduced rework by providing precise repair assessments.
- Quality Assurance: Ensured repair quality through thorough inspection checks.
- Process Control: Enhanced turnaround time through proactive parts planning and job sequencing.
- Team Coordination: Ensured on-time Bodyshop workflow across paint, panel, and mechanical teams.
- Collaboration with Insurers: Facilitated seamless approval and repair processes.
- Insurance Documentation: Enabled faster settlements through accurate submission.
Project Engineer
Servco Engineering
Chennai
05.2015 - 05.2016
- Design & Estimation: Produced precise AutoCAD drawings, BOQs, and material estimates.
- Cost & Resource Management: Managed project expenses through strategic planning.
- Project Execution: Ensured adherence to schedules, quality standards, and resource plans.
- Team Supervision: Oversaw team activities to reduce deviations and maintain project standards.
- Field Inspection: Conducted site inspections to identify and resolve issues promptly, preventing rework.
Education
MBA - General
Pondicherry University
Chennai, India01-2023
BE - Mechanical Engineering
Velammal Engineering College
Chennai, India01-2015
Skills
- SolidWorks (CSWP)
- AutoCAD 2D
- Canvas
- ACM
- Teamcenter Vismockup
- ICIDO
- Creo Illustrate
- Dealer Management System (DMS)
Certification
Maruti Suzuki – Special Diagnostics & Advanced Technical Training
Languages
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Native
Native
Malayalam
Beginner (A1)
A1
Timeline
Service Information Developer
Caterpillar Engineering Solutions Private Ltd
03.2022 - Current
Service Information Developer
PRIMUS Global India Pvt Ltd
05.2020 - 03.2022
Service Advisor
Maruti Suzuki
09.2017 - 03.2020
Bodyshop Advisor
Akshaya Motors
05.2016 - 09.2017
Project Engineer
Servco Engineering
05.2015 - 05.2016
MBA - General
Pondicherry University
BE - Mechanical Engineering
Velammal Engineering College