Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arun Pratap Singh Chauhan

Senior Customer Support Professional At Ericsson
Noida,UP

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Having Very Good extensive ICT experience for BSS to Support and Integration for multiple Vendors like MTN , Optus , Telestra , Indosat , Ooredoo , STC , Airtel India , Vodafone Idea.

Overview

7
7
years of professional experience

Work History

Senior Engineer Customer Support

Ericsson
Noida, UP
06.2016 - Current
  • Handling Emergencies for Many Networks worldwide (Optus/Vodafone/Orange/DU/Indosat..etc.).
  • Good Knowledge of Ericsson IN Applications CCN/SDP/NGCRS/ECMS/AIR/NGVS/EMM/AIR
  • Good knowledge of Hadoop Administration through Hbase Used in NGCRS Application for vast network subscriber reporting and data. ETL Run and Flow knowledge. Fetching Data via generating row and column key .
  • 3PP / Provisioning related issues, SOG, HLR
  • Good knowledge of FDS Cluster troubleshooting.
  • SDP Geographical Redundancy Setup and troubleshooting..
  • Prepaid Provisioning of New Subscribers via EDA .
  • Tape NFS backup and restore of Applications SDP/AIR/VS ETC.
  • Linux and Solaris Administration. Networking and Bonding configuration.
  • Good Knowledge of Applications Upgrade Through SUF SERVER.
  • Veritas Cluster Administration Basic .
  • Extensive experience on 24X7 Production environments for production Mediation Related Issues (EMM 15 )
  • Major role in Nigeria CS5 roll-out AT, Testing and troubleshooting. Good Knowledge of Network Security Administration .
  • Handling issues related to Diameter Protocol (ESY , Gy , GX ,AAA) Knowledge of Rating Tree .
  • Knowledge of Timesten DB (Oracle) Good Knowledge on F5 Load Balancer Knowledge of oracle DB Verification of configuration of systems/servers offered for UAT.
  • Performing user acceptance testing (UAT) for various customer products and solutions Hardware configuration of blank server.
  • RAID configuration ILO configuration of HP servers. OS installation on fresh servers.
  • Integrating new servers to the live network wherein change/update/new definition of configurations were needed to be done in live network’s network elements.
  • Troubleshooting and fixing issues reported by monitoring team or by end customer (mobile subscribers)

Engineer

Huawei
Noida, UP
01.2016 - 05.2016
  • Run and Flow knowledge.
  • Fetching Data via generating row and column key.
  • 3PP / Provisioning related issues, SOG, HLR Good knowledge of FDS Cluster troubleshooting.
  • SDP Geographical Redundancy Setup and troubleshooting.
  • Prepaid Provisioning of New Subscribers via EDA.
  • Tape NFS backup and restore of Applications SDP/AIR/VS ETC.
  • Linux and Solaris Administration.
  • Networking and Bonding configuration.
  • Good Knowledge of Applications Upgrade Through SUF SERVER.
  • Veritas Cluster Administration Basic.
  • Extensive experience on 24X7 Production environments for production Mediation Related Issues (EMM 15 ) Major role in Nigeria CS5 roll-out AT, Testing and troubleshooting.
  • Good Knowledge of Network Security Administration.
  • Handling issues related to Diameter Protocol (ESY , Gy , GX ,AAA) Knowledge of Rating Tree.
  • Knowledge of Timesten DB (Oracle) Good Knowledge on F5 Load Balancer Knowledge of oracle DB Verification of configuration of systems/servers offered for UAT.
  • Performing user acceptance testing (UAT) for various customer products and solutions Hardware configuration of blank server.
  • RAID configuration ILO configuration of HP servers.
  • OS installation on fresh servers.
  • Integrating new servers to the live network wherein change/update/new definition of configurations were needed to be done in live network’s network elements.
  • Troubleshooting and fixing issues reported by monitoring team or by end customer (mobile subscribers), IN Intelligent Network OCS Prepaid Diameter INAP SS7 Handles Customers charging related issues Maintain subscribers Prepaid database via Iweb Main Product /Appendent Product Taking traces on IN side & analyzing the same & finding Solution for reported problems Coordination with different inter departments for IN related issues & customer query resolution within TAT, also with the customers & with Inter Ericsson for regarding new IN implementation & issues.
  • Executing planned changes once confirmed or tested by UAT Teams.
  • Responsible for resolution of subscriber problems on daily basis, troubleshooting IN Prepaid problems like wrong charging, CDRs related issues.
  • Testing of the services provided on the prepaid network and MFS.
  • Securing backup of the nodes on Daily/Weekly/Quarterly basis of the live/non live servers.
  • 100% SLA of tickets raised by monitoring team for any issue within the IN/MFS Network.
  • Troubleshoot the down Servers using ILOM, LOM and SC consoles to bring them up ASAP.
  • Configuration of new products New Level Series opening of different operators.
  • Fetch Charging request from billing point servers DIAMETER CREDIT CONTROL Reduce CP utilization of all servers Fetching Dump of vouchers from servers KPI report of MO MT calls and Cash Recharges.
  • Call Trace , Recharge Pin Generation, Charging related issues .

L1 Support Engineer

Comviva Technologies PVT.LTD
Mahindra
01.2015 - 01.2015
  • SMSC USSD Linux VAS Mobile Money Dbill servers Maintain the 1st level operation for SMSC and USSD.
  • Regular health monitoring of VAS Nodes on routine basis.
  • Trouble shoots the issue and escalated to concern team of related stack holders.
  • Report the status of each and every issue to our manager on daily or monthly basis.
  • Work with Eagle Noc NANO Noc tools for monitoring of various nodes.
  • Remotely support the operation for SMSC and USSD for operator MTN GHANA and MTN ZAMBIA.
  • Track the issue of SMSC from log.
  • Track the status of bind session of SMPP account.
  • Reduce disk space of servers.
  • Monitoring of dbill logs on various nodes.
  • Monitor 25 servers at a time.

Education

B.E - Electronics And Communication Engineering

Rajiv Gandhi Technical University
10.2008 - 01.2013

Skills

Linux Administrator ,Diameter , BSS , Ericsson IN , Mediation , BSS , Hadoop Administration , Application Support ,

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Accomplishments

  • 2007 ; MHS School MP Board Bhopal; 58% SECONDARY 2005; MHS Bhopal MP Board 70%
  • Ace Award winner in Ericsson(2018) for solving emergencies and yearly performance.
  • Ace Award winner 2021 for handling Emergencies .
  • Involved in Migration of TATA to AIRTEL resposible for subscriber Migration .
  • Involved in Huawei to Ericsson BSS Swap Maharashta Circle resposible for subscriber migration .
  • Done 4G live in Mozambique Mcell Handelled BSS part Configuration and provisioning .

Timeline

Senior Engineer Customer Support

Ericsson
06.2016 - Current

Engineer

Huawei
01.2016 - 05.2016

L1 Support Engineer

Comviva Technologies PVT.LTD
01.2015 - 01.2015

B.E - Electronics And Communication Engineering

Rajiv Gandhi Technical University
10.2008 - 01.2013

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Arun Pratap Singh ChauhanSenior Customer Support Professional At Ericsson