Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Timeline
Generic
ARUNRAJ G

ARUNRAJ G

Chennai

Summary

Total 14 Years of hands-on experience with Service Operations (Transmission Engineer, Remote Project management, Fault & Configuration Management, Incident Management, 5G Network Optimization) in Telcom Industry

Overview

11
11
years of professional experience
1
1
Certification

Work History

Digital enablement center Specialist - Service delivery – Deployment

Nokia Networks
Chennai
11.2021 - 09.2023
  • Service Deployment Planning: Collaborate with engineering and operations teams to create deployment plans for network infrastructure and equipment
  • Defined release plans that met business requirements and delivery schedules
  • Executed release plans, facilitating teams to complete deliverables and ensure successful deployments
  • Ensured successful builds without failures in lower environments
  • Monitored and approved code builds to staging environments
  • Collaborated with Product Management to identify and address defects that could hinder release deployments
  • Provided release communications, keeping stakeholders informed of the deployment status
  • Conducted release retrospectives after each release to identify areas for improvement.

Project Coordinator (Remote Project Management)

09.2020 - 10.2021
  • Worked for Sprint, TMO, USCC, C-Spire, Verizon US customers for Business Operations
  • Preparing various reports related to Field service (Overtime reports, Time charges, Field service tracker, change request process using End of shift data)
  • Releasing a payment based on Project orders completion status through SAP (ME23N, ML81N)
  • Participating in customer governance call for site Roll-out planning, C&I, troubleshooting and material management & Also working with Customer for getting site access
  • Active work order analyses and Closure & Milestone update follow-up
  • Service link updates for various customers (Sprint, ATT, Verizon, USCC, TMO).

Problem & Incident Manager

Vodafone India
09.2019 - 08.2020
  • Promptly triage and prioritize incidents based on their impact and urgency
  • Coordinate with various teams to resolve incidents and restore services within SLAs
  • Communicate timely and accurate updates to stakeholders about incident status
  • Conduct post-incident reviews to identify improvement opportunities
  • Prepare incident reports and analyze overall incident management performance.

Transmission Fault Management

10.2012 - 08.2019
  • 4+ years worked as L2 Support Engineer in Transmission Operations for optical SDH, DWDM, PDH
  • 4+ years driving the team with Transmission Operations, Incident management
  • Microwave PDH/SDH/Packet Radio on Multiple Vendor (ECI/Huawei/Nokia/NEC/Ceragon)
  • Performed Software upgrades on Nokia (FPR & FPH), ECI (BG20, BG30, XDM Nodes)
  • Ability to function as a team player and work independently to achieve objectives
  • Fault analysis of all major incidents that caused an NW failure and handled multiple emergency situations and Build, recover and stabilized the network during the crises and disaster period
  • Prepare the root cause analysis for Critical/Emergency incidents on network and Action plans to avoid further
  • Provide guidance and insight to upper management and ensure the delivery meets company standard quality with agreed SLA/KPI
  • Providing NW solutions and suggesting with NPO and FOPS to meet the customer expectation
  • Scheduling and Presenting Governance meeting with Customers and other supporting partners
  • Provides technical and administrative evaluation of the work unit's goals, performance and agile development environment and drive continuous improvements
  • Supports for new tool development, logic for automation and testing to meet the expected delivery without tolerance of quality and developed macros for the simple requirements.

Education

MBA Telecom Management -

Annamalai University
Chennai, Tamil Nadu, India
07.2012

B. Tech in Information Technology -

Anna University, RMK Engineering College
Chennai, Tamil Nadu, India
05.2008

Diploma in Information Technology -

Thiyagarajar Polytechnic College
Salem, Tamil Nadu, India
05.2005

Skills

  • Project Execution & Implementation
  • Transition of new customer/product
  • Digital Enablement Centre
  • Performance Management
  • Incident, Problem Management
  • IT Service Management (ITSM)

Certification

  • PRINCE2 7 Practitioner in Project Management
  • AWS Solution Architect -Associate
  • NRS (Nokia Router Certification for Scalable networks), Nokia
  • CCNA (Cisco Certified Network Associate)
  • ITIL foundation completed

Extracurricular Activities

Organisation committee, Sports Committee, Cultural Committee at Nokia, Chennai

Timeline

Digital enablement center Specialist - Service delivery – Deployment

Nokia Networks
11.2021 - 09.2023

Project Coordinator (Remote Project Management)

09.2020 - 10.2021

Problem & Incident Manager

Vodafone India
09.2019 - 08.2020

Transmission Fault Management

10.2012 - 08.2019

MBA Telecom Management -

Annamalai University

B. Tech in Information Technology -

Anna University, RMK Engineering College

Diploma in Information Technology -

Thiyagarajar Polytechnic College

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ARUNRAJ G