Arun Sai Pathur Valappil
Kerala
Summary
A well-rounded individual with an appetite for new challenges whose experience in leadership, customer relationship management, data handling, graphic design and marketing was earned by association with businesses, MNCs and as a self employed professional. Dependable professional with track record of success, attention to detail and proactive mindset, known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals in the current role of Operations Director. Seeks opportunities to improve processes and workflows for team benefit. Motivated individual with business acumen and willingness to take on challenging roles.
Overview
7
7
years of professional experience
Work History
Consultant (Operational Director)
Sai Confidex Solutions
London (Work From Home In India)
12.2020 - Current
- Oversaw quality control to identify inconsistencies and areas for improvement.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Organized client meetings to provide project updates.
- Implemented strategies to take advantage of new opportunities.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Collaborated with cross-functional teams to ensure successful project execution.
- Started as a self-employed consultant heading a team of 11 freelancers across India, Nepal, and the UAE, evolving into a non-residential operations director for Sai Confidex Solutions in 2024, guiding international students across universities in the UK, Ireland, Germany, and the Czech Republic to build research-oriented theses.
- Advise healthcare workers in the NHS, and social workers, to identify service improvisation based on organizational audits.
- Generate advertising content for businesses, including poster creation and tourism blogs, using Adobe Spark and Canva.
- Conducted assessments of employee skills and competencies to identify development needs.
- Provided leadership, insight, and mentoring to new freelancers through key knowledge and skills transfer sessions.
Assistant Front Desk Manager (Part Time)
The Chiltern Hotel
Luton
07.2019 - 08.2020
- Created and optimized employee schedules for shift coverage.
- Balanced hotel accounts at end of each shift.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Prepared daily reports on occupancy levels, reservations, sales figures.
- Responsible for training new employees on proper front desk operations and procedures.
- Coordinated with housekeeping staff to ensure that rooms are cleaned in a timely manner.
- Enforced safety regulations within the lobby area by monitoring visitors closely and also taking initiatives to organize fire safety drills regularly.
- Hosted monthly meetings with staff to answer questions, resolve issues, and keep employees informed of changes.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Worked effectively in team environments to make the workplace more productive, acknowledged by the management often during quarterly meetings, and conferring as the best employee for the month of November in 2019.
Customer Relationship Officer
Hinduja Global Solutions
Bangalore
06.2018 - 12.2018
- Researched competitor offerings in order to maintain a competitive edge in the marketplace.
- Assisted with the development and implementation of marketing campaigns targeted at retaining current customers.
- Facilitated communication between customers and other departments to address complex issues.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Identified opportunities to upsell services to existing customers.
- Strengthened customer retention by offering discount options and tailor-made service plans.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Recognized by management twice for providing exceptional customer service, as the Top Performer of the Month for August 2018, and October 2018.
Education
MBA - Leadership, Marketing, Logistics & SCM
University of Bedfordshire
United Kingdom06.2020
Bachelor of Business Administration - Management
Sri Sathya Sai Institute of Higher Learning
Bangalore04.2018
Skills
- Business presentation
- Reporting writing
- Team leadership
- Executive support
- Cultural awareness
- Change management
- Continuous improvement
- Safety regulations
- Team collaboration
- Reports and documentation
- Research and development
- Content management system
- Client requirements assessment
- Resource allocation
Extracurricular Experience
- Creative Writing
- Public Speaking
- Debating
- Dramatics
- Cultural Studies
- Web designing
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Kannada
Advanced (C1)
C1
Timeline
Consultant (Operational Director)
Sai Confidex Solutions
12.2020 - Current
Assistant Front Desk Manager (Part Time)
The Chiltern Hotel
07.2019 - 08.2020
Customer Relationship Officer
Hinduja Global Solutions
06.2018 - 12.2018
MBA - Leadership, Marketing, Logistics & SCM
University of Bedfordshire
Bachelor of Business Administration - Management
Sri Sathya Sai Institute of Higher Learning
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