Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Arup Paul

Sales Manager
Kolkata,West Bengal

Summary

As a sales Manager with 9+ years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Attentive Sales Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Results-driven Sales Manager bringing 9+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

10
years of professional experience

Work History

Tutopia private Limited
Kolkata

Retail Sales Manager
06.2023 - Current

Job overview

  • Developed strategies to increase sales and profitability.
  • Monitored employee performance and provided feedback to improve productivity.
  • Maintained a clean work environment to promote safety standards.
  • Researched current trends in the retail industry to stay competitive.
  • Analyzed market data to identify areas of improvement within the school.
  • Implemented innovative marketing campaigns to boost brand awareness.
  • Established relationships with vendors, suppliers, and other partners.
  • Negotiated contracts with vendors for merchandise purchases.
  • Collaborated with team members to develop creative solutions for challenges.
  • Monitored team sales targets and addressed deficiencies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Reliance Retail Limited
Kolkta

Team Leader
01.2020 - 05.2023

Job overview

  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Created presentations and conducted product demonstrations for prospective clients.
  • Analyzed customer feedback to identify areas of improvement in the sales process.
  • Assisted customers with technical inquiries regarding products and services.
  • Conducted competitive analysis to determine pricing, promotions, and marketing strategies.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Identified target markets through research and developed relationships with key decision makers within those organizations.
  • Collaborated with cross-functional teams to ensure successful execution of sales initiatives.
  • Negotiated contracts with clients while ensuring compliance with company policies.
  • Provided timely follow-up on customer inquiries, orders, complaints, and feedback.
  • Generated weekly reports detailing progress towards sales targets and quotas.
  • Built strong relationships with existing customers to maintain loyalty and generate repeat business opportunities.
  • Monitored competitor activities to gain insights into their strategies for success.
  • Ensured accurate data entry into the company's CRM system for tracking purposes.
  • Resolved customer issues quickly by listening attentively to their concerns and providing appropriate solutions.
  • Developed promotional materials such as brochures, flyers, catalogues., that accurately represented the product line.
  • Analyzed current market conditions in order to make recommendations on pricing models.
  • Tracked inventory levels in order to prevent stockouts or overstocking of products.
  • Established long-term partnerships with vendors by negotiating favorable terms on behalf of the company.
  • Collected customer and market feedback and reported information to company leadership.
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Worked closely with human resources to support employee management and organizational planning.

Adani Wilmar Limited
Kolkata

Area Sales Executive
04.2014 - 12.2019

Job overview

  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Created presentations and conducted product demonstrations for prospective clients.
  • Analyzed customer feedback to identify areas of improvement in the sales process.
  • Collaborated with cross-functional teams to ensure successful execution of sales initiatives.
  • Provided timely follow-up on customer inquiries, orders, complaints, and feedback.
  • Generated weekly reports detailing progress towards sales targets and quotas.
  • Built strong relationships with existing customers to maintain loyalty and generate repeat business opportunities.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Established productive and professional relationships with key personnel in assigned customer accounts.
  • Conferred with merchants and developed partnerships to capitalize on new sales opportunities.
  • Analyzed sales statistics to formulate policy and drive KPI benchmarks.

Education

Vidyasagar Collage
West - Bengal

Bachelor of Arts
04.2005

Acharya Prafulla Chandra School
West - Bengal

Higher Secondry
03.2002

Acharya Prafulla Chandra School
West - Bengal

Madhyamik
02.2000

Skills

  • Visual Merchandising
  • Revenue Forecasting
  • Sales Strategy Implementation
  • Team Supervision
  • Retail Operations
  • Sales Forecasting
  • Sales Expertise
  • Sales Coaching
  • Lead Generation
  • Marketing Strategies
  • Team Recruitment
  • Staff Development
  • Sales Strategy Development
  • Critical Thinking
  • Market Analysis
  • Follow-Up Calls
  • Decision-Making
  • Revenue Growth
  • Sales Metrics Analysis
  • Employee Performance Management
  • Coaching and Mentoring
  • Sales Team Leadership

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Retail Sales Manager

Tutopia private Limited
06.2023 - Current

Team Leader

Reliance Retail Limited
01.2020 - 05.2023

Area Sales Executive

Adani Wilmar Limited
04.2014 - 12.2019

Vidyasagar Collage

Bachelor of Arts

Acharya Prafulla Chandra School

Higher Secondry

Acharya Prafulla Chandra School

Madhyamik
Arup PaulSales Manager