Arupa Devulapally
Desktop Support Engineer
Nalgonda
Summary
Dedicated System Engineer with 3.6 years of experience delivering top-notch support to end-users across multiple departments. Proven expertise in installing, upgrading, and configuring applications on Windows operating systems, with a strong focus on optimizing workflows and minimizing business impact. Seeking to leverage my IT expertise to drive innovation and excellence.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Desktop Support Engineer
Accenture
06.2022 - 12.2024
- Managed and resolved incidents, problems, and changes using ServiceNow
- Provided technical support for desktop hardware, software, and peripherals, resolving 95% of issues on the first call
- Created and updated incident, problem, and change tickets
- Collaborated with teams to ensure timely resolution of issue Roles and Responsibilities
- Encryption of Data by using Bit-locker and McAfee
- Configuring the Laptops \Desktops as per process requirement
- VPN (Palo Alto, Forti Client and Client VPN)
- MS teams
- One drive and Gmail
- Webex meeting Client, Zoom Meeting
- Local sharing Printer, Network Printers and scanners
- Mac enrolment
- VPN connection to end-users
- Configured Group Policy Objects to enforce organizational policies in the domain environment
- Installed security patches for Windows Server operating systems and applications as needed
- Working on Remote Support like Remote assistance tool to resolve the issues
- Maintaining Security patches
- Troubleshooting OS booting related issues
- Troubleshooting software related issues taking backup Data
- Basic Networking Problems and Troubleshooting Network Problems
- Resolving and Repairing PST and OST issue in outlook
- Installing & Configure Antivirus software to fully protect IT environment
- Configuration, Troubleshooting of O365 and outlook2016
- Installing of Client Operating systems like windows family
- Configuring & Troubleshooting Mail Client such as OUTLOOK 2016, Office365
Desktop Support Engineer
Tech Mahindra
06.2021 - 06.2022
- Provided technical support for a dedicated project, ensuring seamless operations and minimal downtime
- Supported over 2,000 users, resolving technical issues via phone, email, and in-person support
- Utilized strong problem-solving skills to troubleshoot and resolve hardware, software, and network issues
- Collaborated with internal teams to ensure timely resolution of technical issues and improved customer satisfaction
Education
B.tech - ECE
KLR engineering college
KhammamInter - MPC
AVM junior college
SSC - undefined
ZPHS High school
AitipamulaSkills
Windows System upgrades
Email Management (Exchange and office365)
System backups
Hardware and software Installation
User's support
Troubleshooting Exchange and office365
Vendor calls
Network troubleshooting
Active directory
Service now
BMC tool
Root cause analysis
Technical troubleshooting
Certification
MS - 900 Azure Fundamentals
Personal Information
- Date of Birth: 06/06/96
- Gender: Female
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.
Signature Date
08/01/25
Timeline
Desktop Support Engineer
Accenture
06.2022 - 12.2024
Desktop Support Engineer
Tech Mahindra
06.2021 - 06.2022
B.tech - ECE
KLR engineering college
Inter - MPC
AVM junior college
SSC - undefined
ZPHS High school