Arupjyoti Sarma
Guwahati
Summary
Thorough Operations Lead with 13+ years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Branch Service Operations Lead
Amara Raja Energy and Mobility Ltd (AMARON, Elito, Powerzone batteries & HUPS)
Guwahati
01.2023 - Current
- Provide training and guidance to the Customer Service Engineers on New Products, Customer Service, Warranty Management, internal systems and service network expansion with required infrastructure across the region
- Provide training to OEM regional office service team and OEM dealer technicians
- Warranty adjudication and warranty control
- Handle and resolve customer grievances and escalated calls from customers, retailers, OE dealers, social media, consumer forum & BO/COO escalations
- Forecast and ensure availability of stocks for replenishments i.e
- OE batteries, spare parts for HUPS by coordinating with COO
- Monitoring product performance and reporting for abnormalities including field trial, TDA and sharing market intelligence reports about latest developments of competition
Service Engineer
Amara Raja Energy and Mobility Ltd (AMARON, Elito, Powerzone batteries & HUPS)
Guwahati
08.2017 - 12.2022
- Customer Satisfaction through after sales service
- Handling warranty returned batteries and reduce response time for warranty returned battery to process
- Customer awareness about maintenance of batteries through service camps
- Product feedback through cut open analysis
- Training of service technicians
S1T Service Master
Mahindra & Mahindra Ltd(Automotive)
09.2016 - 07.2017
- To ensure customer satisfaction by delivering quality service to customers, in coordination with the dealer service staff
- To increase service reach by establishing dealer trained technician network after thorough market survey
- To maintain standard service quality norms set by the company, through timely review of service quality
- To ensure dealer profitability through various service campaigns (in house service camps, mega service camps, mobile service van activity, etc.)
EME(Emergency Management Executive)
GVK EMRI
12.2014 - 08.2016
- To look after the entire operations of ambulances in an entire district
- To ensure proper maintenance of the ambulances by ensuring timely servicing, carrying out minor/repairs, timely training to the staffs regarding proper handling of vehicles
- To ensure sublime condition of the ambulances so that they are readily available to attend any kind of emergency
- To manage the entire manpower involved in the operation by applying daily rosters
- To maintain healthy relationship with the district stakeholders, media people, etc
- By visiting them at regular intervals
Service Engineer
Mahindra Authorized Workshop.
10.2012 - 08.2014
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments and mentioning service orders and descriptions of problems and repairs
- Determine problems with the vehicle and provide technicians with accurate repair descriptions
- To ensure on time delivery of the serviced vehicle
Quality Assurance Analyst
TUV-SUD
11.2011 - 08.2012
- Perform quality checks and approving materials manufactured as per client’s requirements
- Acquiring sound knowledge of the product description desired by the client so that précised quality can be ensured
- Rejecting ineligible materials and ensure corrective measures to nullify those errors
- Ensure and acquire client satisfaction report by delivering the client’s needs
Education
Class 10th -
Board Of Secondary Education(SEBA)
Class 12th -
Central Board of Secondary Education(CBSE)
01.2004 - 01.2006
B Tech - Automobile Engineering
Rajasthan Technical University
01.2006 - 06.2010
Skills
Inventory management expertise
Customer engagement strategies
Operational efficiency
Safety compliance
Workforce management
Process optimization
Additional Qualifications
- Vocational Training in Diesel Locomotive Works(DLW), Varanasi, 1 Month
- Project on Hand Injection Mould, Central Tool room & training Center, Bhubaneswar
- Software course of Product Engineer, Central Tool room & training Center, Bhubaneswar
- Post diploma in CAD CAM, Indo Danish Tool Room, Jamshedpur, 6 Months
- Worked for a reputed NGO, Nehru Youth Welfare Association, 1 Month
- Diploma in Computer Applications, 6 Months
Disclaimer
I do hereby declare that all the above mentioned information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Pabindra Sarma
- Date of Birth: 04/23/87
- Gender: Male
- Marital Status: Unmarried
Certification
Vocational Training in Diesel Locomotive Works(DLW)
Timeline
Branch Service Operations Lead
Amara Raja Energy and Mobility Ltd (AMARON, Elito, Powerzone batteries & HUPS)
01.2023 - Current
Service Engineer
Amara Raja Energy and Mobility Ltd (AMARON, Elito, Powerzone batteries & HUPS)
08.2017 - 12.2022
S1T Service Master
Mahindra & Mahindra Ltd(Automotive)
09.2016 - 07.2017
EME(Emergency Management Executive)
GVK EMRI
12.2014 - 08.2016
Service Engineer
Mahindra Authorized Workshop.
10.2012 - 08.2014
Quality Assurance Analyst
TUV-SUD
11.2011 - 08.2012
B Tech - Automobile Engineering
Rajasthan Technical University
01.2006 - 06.2010
Class 12th -
Central Board of Secondary Education(CBSE)
01.2004 - 01.2006
Class 10th -
Board Of Secondary Education(SEBA)
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