Hi, I’m
ARUSH SHARMA
Palampur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
Niraamaya Retreats
Employee
06.2019 - 10.2019
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Go Stops Hospitality Private Limited
Assistant Manager
10.2022 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sarovar Portico Bhavnagar
Front Desk Agent
01.2023 - 10.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
Hotel Himalaya Inn
Manager of Operations
11.2020 - 08.2021
Job overview
- Managed other departments
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Hotel The Bliss Palampur
Front Office Assistant
11.2019 - 09.2020
Job overview
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Served as corporate liaison for finance, IT, and marketing departments.
ITC Fortune Forest Hill
Front Desk Receptionist
06.2019 - 10.2019
Job overview
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Taragarh Palace Hotel (A Welcome Heritage Hotel)
Trainee
05.2018 - 06.2018
Job overview
- Front office
J.W. Marriott Chandigarh
Trainee
06.2017 - 10.2017
Job overview
- Underwent training in all major departments including Banquet
Education
Institute Management
B. Sc. from Hospitality
01.2016
Crescent Public
S.S.C
01.2015
University Overview
GPA: 60%
Crescent Public
H.S.C
01.2013
University Overview
GPA: 70%
Skills
- Resource allocation
- Adaptability and flexibility
- Project management
- Workload management
- Product and service sales
- Inventory management
- Employee scheduling
- Employee supervision
- Team leadership
- Staff training and development
- Staff development
- Customer service and satisfaction
- Customer service
- Customer relations
Hobbies and Interests
- Trekking
- Photography
- Always looking for ways to improve my existing skills.
- Meeting & interacting with new people.
Training
- J.W. Marriott Chandigarh, 06/01/17, 10/31/17, Underwent training in all major departments including Banquet.
- Taragarh Palace Hotel (A Welcome Heritage Hotel), 05/01/18, 06/30/18, Vocational Training in Front Office.
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Areas Of Interest
Front Office
Timeline
Front Desk Agent
Sarovar Portico Bhavnagar
01.2023 - 10.2023
Assistant Manager
Go Stops Hospitality Private Limited
10.2022 - Current
Manager of Operations
Hotel Himalaya Inn
11.2020 - 08.2021
Front Office Assistant
Hotel The Bliss Palampur
11.2019 - 09.2020
Front Desk Receptionist
ITC Fortune Forest Hill
06.2019 - 10.2019
Employee
Niraamaya Retreats
06.2019 - 10.2019
Trainee
Taragarh Palace Hotel (A Welcome Heritage Hotel)
05.2018 - 06.2018
Trainee
J.W. Marriott Chandigarh
06.2017 - 10.2017
Crescent Public
S.S.C
Crescent Public
H.S.C
Institute Management
B. Sc. from Hospitality
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