MS Excel
Arushi Gupta
Category Management
Bengaluru,KA
Summary
Dynamic E-Commerce Account Consultant with a proven track record at Amazon, leveraging data-driven decision making and problem-solving abilities to enhance vendor relations and drive business growth. Successfully optimized operations and improved customer experience through strategic sourcing and effective communication, contributing to significant sales increases and brand development initiatives.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Account Consultant
Amazon
Bangalore
04.2022 - Current
- Vendor Management: Interface with vendors, act as the primary point of contact, and manage vendor relationships.
- Business Growth: Drive business growth through detailed analysis, identify solutions, and propose changes to operational processes.
- Customer Experience: Contribute to improvements in customer experience, ensure high-quality product detail pages, and develop marketing strategies.
- Data Analysis: Analyze data, identify trends, and provide insights to optimize operations and drive sales.
- Communication: Ensure clear and effective communication with vendors, stakeholders, and team members.
- Problem-Solving: Identify issues, create plans, and drive improvement.
- Brand Development: Support brand development, forge and build brand relationships, and plan product cycles.
- Created sales forecasts to target daily, monthly and yearly objectives.
Assistant Manager
Dealshare
Bangalore
06.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated cross-functionally with marketing and sales departments to align catalog offerings with promotional campaigns, driving revenue growth.
- Monitored competitor catalogs regularly for insights into industry trends and potential areas of improvement or differentiation.
- Led a team of catalog specialists to ensure accurate and timely product updates, enhancing overall customer experience.
Ecommerce Manager
Linenwalas
Jaipur
06.2016 - 01.2019
- Collaborated with cross-functional teams to ensure a cohesive marketing approach across all channels.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Developed engaging content for the company''s blog, social media platforms, and paid advertisements.
- Conducted regular competitive analysis to stay informed of industry trends, opportunities for growth, and potential threats.
- Increased customer retention rate by developing personalized marketing campaigns and introducing loyalty programs that incentivized repeat purchases.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
Education
B-Tech - Information Technology
Poornima Institute of Engineering And Technology
Jaipur, India 08.2012 - 05.2016
12th - Science
C P Vidhya Niketan
Farrukhabad, India 04.2010 - 03.2012
Skills
Data-driven decision making
Software
MS Power Point
Interests
Swimming
Travelling
Timeline
Account Consultant
Amazon
04.2022 - Current
Assistant Manager
Dealshare
06.2019 - 04.2022
Ecommerce Manager
Linenwalas
06.2016 - 01.2019
B-Tech - Information Technology
Poornima Institute of Engineering And Technology
08.2012 - 05.2016
12th - Science
C P Vidhya Niketan
04.2010 - 03.2012
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