Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arushi Jain

E-commerce Marketplace Operations Specialist
Delhi

Summary

E-commerce Marketplace Operations Specialist | Ad Campaigns | Customer Experience Seasoned E-commerce Professional with 6+ years of hands-on experience managing end-to-end marketplace operations across Amazon (FBA, Seller Flex, Vendor Central), Flipkart, Walmart, and eBay. Skilled in executing high-performing ad campaigns across Amazon Ads, Flipkart Ads, Google Ads, and Meta Ads to drive traffic and sales. Proficient in using top eCommerce tools including Helium 10, Jungle Scout, and Keepa for product research, competitor tracking, and performance analysis. Demonstrated expertise in account management, catalogue optimization, A+ content, and inventory planning. Adept at delivering responsive multichannel customer care via Freshchat, ensuring satisfaction, retention, and long-term marketplace success.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Marketplace Manager

UMM Digital
03.2024 - Current
  • Managed operations across Amazon, Flipkart, Walmart, and eBay to ensure seamless execution of seller accounts.
  • Designed and implemented promotional strategies to enhance product visibility, and increase traffic.
  • Conducted keyword and competitor analysis using Helium 10 to optimize listings and refine bidding strategies.
  • Monitored inventory across FBA and Seller Flex to prevent stockouts and overstock situations.
  • Handled daily customer inquiries and escalations through email, chat, and ticketing systems to ensure prompt issue resolution.
  • Managed returns, disputes, and feedback across marketplaces to uphold high seller ratings.
  • Generated monthly performance reports with actionable insights on sales trends, and advertising effectiveness for senior management.

Senior E-commerce Operations Manager

Pete Organics
04.2022 - 12.2023
  • Oversee end-to-end inventory management, including stock monitoring, re-ordering plans, and coordination of customer orders, shipping, and tracking.
  • Analyze business performance and sales trends to forecast demand, optimize stock levels, and support strategic decision-making.
  • Manage Amazon marketplace operations, including FBA shipments, pricing strategies, catalog maintenance, and overall listing optimization.
  • Plan and execute promotional campaigns on Amazon, such as Lightning Deals, coupons, Prime-exclusive discounts, and business pricing, to enhance product visibility and conversion.
  • Conduct in-depth product and market research using tools like Helium 10, Jungle Scout, and Keepa to identify profitable opportunities and inform product strategy.
  • Perform keyword research and competitor analysis to enhance listing performance and drive targeted traffic.
  • Maintain seamless coordination across operations to ensure timely fulfillment, customer satisfaction, and improved seller performance metrics.

E-commerce Account Manager

Medegars
01.2020 - 04.2021
  • - Managed listings across Amazon, Flipkart, eBay, and IndiaMart.
  • - Negotiated B2B deals and aligned pricing strategies.
  • - Forecasted sales and provided customer service.

Administration Assistant

Hydromall
02.2018 - 06.2019
  • - Handled logistics, vendor communications, and documentation.

Education

Bachelor of Commerce (B.Com) - Finance & Marketing

Delhi University
Delhi
04.2001 -

Skills

  • Marketplace management
  • Customer relationship management
  • Sales forecasting and analytics
  • Ad campaign optimisation
  • Inventory oversight
  • Account strategy development
  • Product research tools
  • Ecommerce Seo Expertise
  • Customer experience management
  • Financial software proficiency
  • E-commerce optimization
  • Data-driven decision making

Certification

Advanced E-commerce Analytics

Timeline

Marketplace Manager

UMM Digital
03.2024 - Current

Senior E-commerce Operations Manager

Pete Organics
04.2022 - 12.2023

E-commerce Account Manager

Medegars
01.2020 - 04.2021

Administration Assistant

Hydromall
02.2018 - 06.2019

Bachelor of Commerce (B.Com) - Finance & Marketing

Delhi University
04.2001 -

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Arushi JainE-commerce Marketplace Operations Specialist