Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
PROJECTS
Generic

ARUSHI KAUSHAL

Chandigarh

Summary

Dynamic and result-oriented Team Leader with 3+ years of experience driving performance, optimizing operations, and building high-performing teams in BPO and banking sectors. Skilled in KPI management, process improvement, and client relationship management. Proven success in improving team efficiency by 20%, reducing escalations by 95%, and delivering consistent revenue growth. Recognized for fast career progression, strong leadership, and ability to inspire teams.

Overview

5
5
years of professional experience

Work History

Room Developer/Healthcare Customer Service Representative

BeeperMD
02.2025 - Current
  • Manage patient interactions, scheduling, and confidential record-keeping.
  • Process payments and maintain accurate financial and medical documentation.
  • Deliver excellent service across high-volume calls, ensuring satisfaction and compliance.

Team Leader

Taskus
09.2022 - 06.2024
  • Promoted from Agent → SME → Team Leader within 6 months.
  • Led 3 “0–30” batches and 2 production teams (25–27 members each), ensuring KPI adherence.
  • Increased team productivity by 20% through targeted coaching and workflow optimization.
  • Conducted regular performance evaluations, mentoring, and feedback sessions.
  • Streamlined processes using Power BI, Excel, QA tools, and established SOPs for client compliance.
  • Achieved 95% escalation resolution rate, enhancing customer satisfaction.
  • Built and maintained strong client-business relationships, securing repeat business.

Assistant Manager

Axis Bank
02.2021 - 08.2022
  • Supervised branch operations, audits, and regulatory compliance with 100% readiness.
  • Improved service delivery by 30% and boosted cross-selling by 25%.
  • Handled escalations, resolved complex customer grievances, and improved retention.
  • Strengthened customer relationships and streamlined daily banking workflows.

Education

MCOM - COMMERCE

PANJAB UNIVERSITY
09.2021

Bachelor of Commerce -

PANJAB UNIVERSITY
06.2019

Senior Secondary Examination - 12th standard

PMLSD PUBLIC SCHOOL
05.2016

Secondary School Examination - 10th standard

SRI AUROBINDO SCHOOL OF INTEGRAL EDUCATION
05.2014

Skills

  • Team Leadership & Mentoring KPI & Performance Management Process Optimization
  • Client Relationship Management Conflict Resolution Quality Control & Auditing
  • Workforce Management Tools MS Office Google Workspace Power BI Excel

Accomplishments

Won COA (Cx obsession award) for our company ranking 1st for 5 out of 12 months. This award is given by our client from amongst more than 30 sites.

Languages

English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Bilingual or Proficient (C2)

Timeline

Room Developer/Healthcare Customer Service Representative

BeeperMD
02.2025 - Current

Team Leader

Taskus
09.2022 - 06.2024

Assistant Manager

Axis Bank
02.2021 - 08.2022

Bachelor of Commerce -

PANJAB UNIVERSITY

Senior Secondary Examination - 12th standard

PMLSD PUBLIC SCHOOL

Secondary School Examination - 10th standard

SRI AUROBINDO SCHOOL OF INTEGRAL EDUCATION

MCOM - COMMERCE

PANJAB UNIVERSITY

PROJECTS

0-30 Project

I have handled 0-30 project as a teamleader for new batches. After their training and nesting I handled batches for their first month of production. This project was to ensure smooth transition of agents from training to production. My objective was to prepare the agents by ensuring they meet their KPIs, manage their work, and be efficient.

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ARUSHI KAUSHAL