Timeline
Work History
Overview
Education
Skills
Work Preference
Work Availability
Software
Cricket, Web series
AssistantManager

Arveen k

IT
Bangalore,Karnataka

Timeline

Senior Windows Administrator

IMSI Staffing PVT LMT
02.2018 - 03.2023

Service Desk Analyst

Dell International Services
09.2015 - 08.2024

Remote Support Engineer

Inknowtech PVT LMT
09.2015 - 01.2018

IT Analyst

STS Info technology
06.2013 - 08.2015

Technical Support Engineer

Aegis ITPL
11.2010 - 03.2013

Bachelor of Science - BCA

AES COLLEGE OF ARTS & SCIENCE
06.2007 - 06.2010

2nd PUC - 2nd PUC

Stracey Memorial PU College
06.2004 - 06.2006

High School Diploma -

BM English School
06.2001 - 06.2003

Work History

Service Desk Analyst

Dell International Services
Bangalore, Karnataka
09.2015 - 08.2024
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Coordinated hardware replacements/upgrades when necessary for end-user devices.

Senior Windows Administrator

IMSI Staffing PVT LMT
Bangalore, Karnataka
02.2018 - 03.2023
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored systems in operation and quickly troubleshot errors.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Monitored system performance to maintain system integrity.
  • Walked individuals through basic troubleshooting tasks.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Remote Support Engineer

Inknowtech PVT LMT
Bangalore, Karnataka
09.2015 - 01.2018
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Prepared action plans for problematic processes and assets.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Coordinated sampling and analysis tasks to verify quality of finished products.

IT Analyst

STS Info technology
Bangalore, Karnataka
06.2013 - 08.2015
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
  • Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
  • Optimized system performance by conducting regular audits and resolving identified issues.
  • Evaluated vendor proposals to determine best-fit technology solutions aligned with company objectives.
  • Planned computer systems using information engineering, data modeling, and structured analysis.

Technical Support Engineer

Aegis ITPL
Bangalore, Karnataka
11.2010 - 03.2013
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Updated and maintained current customer support database.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Supported global customers across diverse industries while adapting quickly to evolving technologies.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Education

High School Diploma -

BM English School
Bangalore
06.2001 - 06.2003

2nd PUC - 2nd PUC

Stracey Memorial PU College
Bangalore
06.2004 - 06.2006

Bachelor of Science - BCA

AES COLLEGE OF ARTS & SCIENCE
Bangalore
06.2007 - 06.2010

Skills

  • Computer Hardware Knowledge
  • Software and Hardware Issues
  • Bug Fixes
  • Service Order Documentation
  • Troubleshooting and Diagnostics
  • Issue Resolution
  • Installation and Repair
  • Performance Enhancement
  • Computer System Diagnostics Software
  • Technical Support
  • Organizational Skills
  • Customer Service
  • Employee Computer Support
  • Resolve Technical Problems
  • Hardware Repair
  • Friendly and Patient
  • Service Desk Team Management

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureTeam Building / Company RetreatsFlexible work hoursPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Windows Desktop Support

Cricket, Web series

I play, watch Cricket during my leisure time.

I also spend time watching some Webseries.

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