Arveen Keshavelu
Senior windows Administrator
Bangalore
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Twelve-year of progressive IT experience.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Windows Administrator
IMSI Staffing PVT LMT
Bangalore
02.2018 - 03.2023
- Managed large-scale Active Directory environments, streamlining user account management and enhancing security protocols
- Provided expert support for end-users experiencing technical issues related to Windows services, consistently maintaining a high level of customer satisfaction
- Contributed to disaster recovery planning efforts by developing detailed response strategies related to Windows servers infrastructure
- Performed regular audits of the Windows environment to identify and rectify any potential security vulnerabilities, ensuring compliance with industry standards
- Developed comprehensive documentation for the Windows infrastructure, enabling smoother handoffs between team members and increased efficiency
- Improved network security by deploying advanced firewall configurations that effectively mitigated potential threats from external sources
- Evaluated new technologies and recommended solutions to improve existing infrastructure capabilities, driving continuous improvement efforts within the IT department
Remote Support Engineer
Inknowtech PVT LMT
Bangalore
09.2015 - 01.2018
- Provide technical support and assistance to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software problems, including troubleshooting issues related to operating systems, applications, and connectivity.
- Set up and configure new desktops, laptops, and mobile devices for users.
- Perform routine maintenance tasks such as system updates, patches, and upgrades.
- Assist with inventory management of hardware and software assets.
- Document and maintain records of support tickets, resolutions, and troubleshooting procedures.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Provide training and guidance to end-users on the proper use of hardware and software.
Service Desk Engineer
DELL International
Bangalore
09.2014 - 08.2015
- Provide first-line technical support to end-users via phone, email, chat, or in-person.
- Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, mobile devices, and other peripherals.
- Log all support requests and incidents in the service desk ticketing system, ensuring accurate documentation and tracking of tickets through to resolution.
- Escalate unresolved issues to appropriate IT teams or third-party vendors, following established procedures and service level agreements (SLAs).
- Assist with user account management tasks such as password resets, account creation, and access permissions.
- Perform software installations, upgrades, and patches as required.
- Conduct remote troubleshooting and provide guidance to end-users on resolving common IT problems.
- Communicate effectively with end-users to provide status updates and ensure satisfaction with support services.
- Participate in the development and maintenance of knowledge base articles and support documentation.
- Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the service desk operations.
IT Analyst
STS Infotechnology
Bangalore
06.2013 - 08.2014
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Technical Support Engineer
Aegis LMT
Bangalore
06.2010 - 05.2013
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
Education
Bachelor of Computer Applications - BCA
AES COLLEGE OF ARTS & SCIENCE
Bangalore 12.2007 - 05.2010
Some College (No Degree) - 2nd PUC
STRACEY MEMORIAL COMPOSITE PU COLLEGE
Board Of Learning School 06.2004 - 05.2006
High School Diploma -
B M English School
Bangalore 06.2002 - 06.2003
Skills
Windows Server management
DNS and DHCP Management
Technical Troubleshooting
User Support
Team Collaboration
Software Management
Problem-solving abilities
Network Troubleshooting
Timeline
Senior Windows Administrator
IMSI Staffing PVT LMT
02.2018 - 03.2023
Remote Support Engineer
Inknowtech PVT LMT
09.2015 - 01.2018
Service Desk Engineer
DELL International
09.2014 - 08.2015
IT Analyst
STS Infotechnology
06.2013 - 08.2014
Technical Support Engineer
Aegis LMT
06.2010 - 05.2013
Bachelor of Computer Applications - BCA
AES COLLEGE OF ARTS & SCIENCE
12.2007 - 05.2010
Some College (No Degree) - 2nd PUC
STRACEY MEMORIAL COMPOSITE PU COLLEGE
06.2004 - 05.2006
High School Diploma -
B M English School
06.2002 - 06.2003