ARVIN KAUR
New Delhi
Summary
To secure a position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Chargeback Associate
Genpact
Gurugram
12.2022 - Current
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Investigated disputed credit or debit card transactions.
- Identified fraud and reported suspected cases to appropriate contact.
Email Support Executive
Concentrix
Gurgaon
11.2020 - 10.2022
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Education
B.A. Programmee -
Mata Sundri College for Women, C.B.S.E. Board
07.2017 - 06.2020
10th -
M.R.V Public School
Krishna Park Extension. 06.2015 - 06.2015
12th -
Sarvodya Kanya Vidhyalaya, District Centre.
01.2017 - 01.2017
Skills
O Proficient in MS-Office (Word, Excel)Operating systems: Windows XP, Windows 7, Window 10Key SkillsO Accuracy – attention to detailExcellent organizational skillsO Rapid and accurate typingO Team playerO Willing to work in a flexible schedule with high workloadO Problem solving skills and learning attitudeLanguage knownEnglish , Punjabi & HindiNationality : IndianDate: -Place: -New Delhi ( )(ARVIN KAUR)O
Timeline
Chargeback Associate
Genpact
12.2022 - Current
Email Support Executive
Concentrix
11.2020 - 10.2022
B.A. Programmee -
Mata Sundri College for Women, C.B.S.E. Board
07.2017 - 06.2020
12th -
Sarvodya Kanya Vidhyalaya, District Centre.
01.2017 - 01.2017
10th -
M.R.V Public School
06.2015 - 06.2015