Arvind Guruswamy Bellulli
Bengaluru
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Representative
Alorica pvt ltd
Bengaluru
10.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Ensured compliance with all applicable laws and regulations when dealing with customers.
- Cultivated strong working relationships between departments within the organization in order to better serve customers needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on individual customer requirements.
- Oversaw warranty counseling process to manage expense controls.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Program Coordinator
Pulsus health tech
Chennai
08.2018 - 07.2019
- Organized event coverage to match community expectations and achieve ratings gains.
- Sequenced cues for announcers, performers and guests.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Produced and edited copy material for broadcasting.
- Managed news team delivering human interest, breaking news and high-profile stories to audience.
- Developed and maintained budgets for various programs, optimizing resource allocation.
- Directed sports broadcasting team to cover different areas of athletics.
- Covered station demands by recruiting, scheduling and managing highly qualified on-air talent and support staff.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Partnered with production team to resolve casting, budget and coverage problems.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Logged program activities and maintained official station records for internal use and government review.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Prepared periodic reports, financial statements and records on program activities for management.
Education
Bachelor of Engineering - Biotechnology
Bapuji Institute of Engineering And Technology
Davanagere 03-2018
Skills
- Customer service
- Data analysis
- Budget management
- Event coordination
- Customer relationship management
- Compliance management
- Cloud architecture
- Database management
- Security protocols
- System integration
- API development
- Sales strategy
- Upselling techniques
- Team collaboration
- Time management
- Problem resolution
- Effective communication
- Project management
- Vendor negotiation
- Continuous improvement
- Employee training
Languages
Kannada
First Language
English
Advanced (C1)
C1
Certification
- Aws solution Architect (Microdegree)
- Devops (Microdegree)
Timeline
Customer Success Representative
Alorica pvt ltd
10.2024 - Current
Program Coordinator
Pulsus health tech
08.2018 - 07.2019
Bachelor of Engineering - Biotechnology
Bapuji Institute of Engineering And Technology