Open To Work
Arvind Bhat
Delhi
Summary
Results-driven professional with expertise in customer relationship building, project management, and operations. Proven ability to enhance customer satisfaction and streamline processes, driving organizational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stock Trader
SELF
DELHI
01.2024 - Current
- Built portfolio focused on futures and options trading.
- Executed equity and swing trading strategies for mid-term investment growth.
- Analyzed market trends to apply trading strategies and decision-making.
- Executed trades across various asset classes using online trading platforms.
Senior Operations Manager
Delta Roadway LLC
California
10.2017 - 01.2024
- Company handles Business process from California USA specialized in Intermodal Logistics.
- Managed operations, team, hiring, and administration remotely from India for Qualient Services PVT LTD.
- With Customer Service a Priority, we ensured a seamless process to be operated.
- Coordinated dispatch processes, ensuring customer service excellence through proactive communication and issue resolution.
- Fostered strong customer relationships by efficiently addressing queries and resolving complaints.
- Managed customer inquiries via phone, email, and in-person, providing timely and accurate responses to foster positive relationships.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Resolved customer complaints with empathy and efficiency, minimizing dissatisfaction and promoting loyalty.
Assistant Studio Manager
Pepperfry.com
Gurugram
09.2015 - 09.2017
- Coordinated daily operations for the studio, ensuring smooth workflow and efficiency.
- Handling a team of sales associates and designers, Providing consultation for space planning and helping out the customers.
- Supervised staff, providing guidance and support to enhance team performance.
- Facilitated communication between departments to align project goals and timelines.
Designer cum Sales Associate
Stroika ( Natuzzi)
Delhi
05.2014 - 08.2015
- Led team of sales associates and designers to enhance collaboration and meet client needs.
- Consulted on space planning to create functional and aesthetically pleasing environments for customers.
- Developed visual merchandising displays to attract customers and promote products.
- Preparing 3d and 2d Layouts for spaces.
- Space planning, designing and customer Assistance.
- Conducted research and development on latest materials to inform design choices and improve product offerings.
- Collaborated with cross-functional teams to refine product design and functionality.
- Retail Sales hi-end Furniture
Education
Diploma In Interior Design -
JD Institute
Hauz Khaz, Delhi06-2012
B.Com - Commerce
University of Delhi
Delhi, India05-2010
Boards -
Kendriya Vidyalaya
Pitampura, DelhiSkills
- Sales and merchandising
- CRM software proficiency
- Customer service and support
- Relationship management
- Strategic planning
- Process management
- Project management
- Operational support
- Logistical coordination
- Supply chain management
- Procurement expertise
- Team leadership
- Administrative procedures
- Marketing strategies
Certification
- Certificate of Achievement by Dale Carnegie & Associates for World class Customer Service.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Stock Trader
SELF
01.2024 - Current
Senior Operations Manager
Delta Roadway LLC
10.2017 - 01.2024
Assistant Studio Manager
Pepperfry.com
09.2015 - 09.2017
Designer cum Sales Associate
Stroika ( Natuzzi)
05.2014 - 08.2015
Diploma In Interior Design -
JD Institute
B.Com - Commerce
University of Delhi
Boards -
Kendriya Vidyalaya