Movies
Arvind E
Assistant Store Manager
Bangalore
Summary
Dynamic Assistant Manager with a proven track record at McDonald’s, excelling in operations management and staff supervision. Skilled in sales growth and employee performance evaluations, I boosted team morale and customer satisfaction. Expert in negotiating and project management, I spearheaded initiatives that significantly enhanced efficiency and service quality.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Assistant Store Manager
Re- Create Nature
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
McDonald’s
02.2020 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees
Education
Skills
Negotiation
Cost Control
Project Management
Staff supervision
Sales growth
Training
Recruiting and interviewing
Operations management
Staff Management
Employee scheduling
Employee performance evaluations
Sales and marketing
Interests
Long drives
Timeline
Assistant Store Manager - Re- Create Nature
12.2023 - Current
Assistant Manager - McDonald’s
02.2020 - 11.2023
BSVP - ,
Hombegowda Pu College - ,