Arvind Gupta
Bengaluru
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Team Leader
Flipkart Internet Private
08.2020 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- I have successfully led a team of 24 employees, ensuring tasks were carried out in compliance with company regulations.
- I have been instrumental in planning employee workloads, delegating tasks strategically to meet seasonal fluctuations in demand.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- I have also handled customer's issues, CEO, LinkedIn, Walmart escalations, and social media escalations.
- Led cross-functional teams to execute projects on time, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- I have a knack for identifying areas of improvement and offering training and development opportunities
to underachievers.
Specialist
Flipkart Internet Private
04.2014 - 08.2020
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
BBA - Business Administration
Lovely Professional University [DE]
04.2001 -
Skills
Mentoring
Employee Evaluation
Coaching
Complaint resolution
Quality Improvement
Client Service
Overtime Management
Shift Scheduling
Documentation And Reporting
Team Supervision
Certification
Captian Cool
Timeline
Cool and The Gang
01-2024
Captian Cool
07-2023
Team Leader
Flipkart Internet Private
08.2020 - Current
Specialist
Flipkart Internet Private
04.2014 - 08.2020
BBA - Business Administration
Lovely Professional University [DE]
04.2001 -
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